Parking Eye Ticket
Discussion
Had a cataract op last Tuesday at the Newcastle, Westgate cataract clinic. Wife drove and waited in the “free” car park, as I was not allowed to drive afterwards and she wasn’t allowed to accompany me whilst in the building. Check in with receptionist and asked who was driving me home, informed her my wife would be waiting in the car park and all she asked me for was her mobile number, then asked to wait for procedure.
Roll on one week later and I receive a £70 parking ticket
Double check the clinic info leaflet and all it mentions is the free parking and nothing else. Ring clinic and receptionist explains you have to imput your reg plate on an iPad by the entrance. I asked why I wasn’t informed when I booked in and she says normally the receptionist will tell you. Obviously I inform her that wasn’t the case, otherwise I wouldn’t be ringing her now. She then go’s on to mention it’s stated on the small parking signs in the car park. I then explain that after reading the clinics own leaflet why would I read the sign as it categorically states free parking and there’s absolutely no mention of having to input any car reg on entry.
Presently at a stale mate and awaiting a call by one of the Sisters who must deal with this on a regular basis, but not holding my breath. So, just wondering if by a small chance this has happened to anyone else and if so what the outcome was?
Roll on one week later and I receive a £70 parking ticket
Double check the clinic info leaflet and all it mentions is the free parking and nothing else. Ring clinic and receptionist explains you have to imput your reg plate on an iPad by the entrance. I asked why I wasn’t informed when I booked in and she says normally the receptionist will tell you. Obviously I inform her that wasn’t the case, otherwise I wouldn’t be ringing her now. She then go’s on to mention it’s stated on the small parking signs in the car park. I then explain that after reading the clinics own leaflet why would I read the sign as it categorically states free parking and there’s absolutely no mention of having to input any car reg on entry. Presently at a stale mate and awaiting a call by one of the Sisters who must deal with this on a regular basis, but not holding my breath. So, just wondering if by a small chance this has happened to anyone else and if so what the outcome was?
Annoying as it is, it s hardly the hospitals fault if there were warning signs displayed, it s not really the receptionist job to be involved in parking. Maybe they thought you had entered your details?
Happened to me once at a Wetherspoons car park, I hadn t seen the screen either. I just paid the fine and I now always look for the screens. Lots of car parks have this arrangement to stop folk dumping there cars there when getting to work etc.
Happened to me once at a Wetherspoons car park, I hadn t seen the screen either. I just paid the fine and I now always look for the screens. Lots of car parks have this arrangement to stop folk dumping there cars there when getting to work etc.
They should print a small sign saying "Have you entered your registration in the iPad", and prop it up on the receptionist's desk.
It is really annoying that so many are unable to put themselves in the customer's shoes and experience their own systems from the outside.
Often happens with links on websites, phone numbers, contact information sent out on proforma letters by HSBC, etc.
It is really annoying that so many are unable to put themselves in the customer's shoes and experience their own systems from the outside.
Often happens with links on websites, phone numbers, contact information sent out on proforma letters by HSBC, etc.
“Annoying as it is, it s hardly the hospitals fault if there were warning signs displayed, it s not really the receptionist job to be involved in parking. Maybe they thought you had entered your details?”
Yes, very frustrating, especially when you receive a hospital information booklet with absolutely no mention of any parking restrictions, other than “free car Parking”. Not sure how they can think I’d have entered my car details if theres no mention of having to.
Just checked the car park signs and there are three, but nowhere near where my wife parked, or the entrance to the building
Yes, very frustrating, especially when you receive a hospital information booklet with absolutely no mention of any parking restrictions, other than “free car Parking”. Not sure how they can think I’d have entered my car details if theres no mention of having to.
Just checked the car park signs and there are three, but nowhere near where my wife parked, or the entrance to the building
Rang the clinic back after being told they would get back to me and told the sister had seen the E mail but she’s very busy. Obviously not getting touch with me today so I’ll ring again tomorrow. Unfortunately the car is a leased and the ticket has been forwarded on and in doing so it’s reduced my two weeks grace period for reducing the charge to £40.
tony wright said:
Rang the clinic back after being told they would get back to me and told the sister had seen the E mail but she s very busy. Obviously not getting touch with me today so I ll ring again tomorrow. Unfortunately the car is a leased and the ticket has been forwarded on and in doing so it s reduced my two weeks grace period for reducing the charge to £40.
Interesting. You may as well appeal to Parking Eye as well saying that you are the hirer and not the registered keeper and all correspondence should be forwarded to you (tell the leasing company this as well). The pictures provided are not adequate for you to identify the driver. In order to make you, the hirer, liable they will need to get a copy of the lease agreeement where you signed to say that you accept all "fines" on behalf of the keeper. But the leasing company won't release that because of GDPR. If the appeal to Parking Eye fails, use the code on the rejection letter to appeal to PoPLA.The leasing company may have forwarded the ticket out of courtesy, but once Parking Eye were informed you were the hirer they will issue you another ticket in your name. Make sure you check all tickets were issued such that they could be received within 14 days of the event: the original parking event in the case of the initial notice to the leasing company, and within 14 days of the leasing company telling them you were the hirer (which can reasonably be assumed to be the date they forwarded you the original ticket).
The clinic should be able to get it cancelled at source but there is no harm in appealing to Parking Eye as well.
tony wright said:
Annoying as it is, it s hardly the hospitals fault if there were warning signs displayed, it s not really the receptionist job to be involved in parking. Maybe they thought you had entered your details?
Yes, very frustrating, especially when you receive a hospital information booklet with absolutely no mention of any parking restrictions, other than free car Parking . Not sure how they can think I d have entered my car details if theres no mention of having to.
Just checked the car park signs and there are three, but nowhere near where my wife parked, or the entrance to the building
That would be counter productive for them lol, enough signs no fines. Yes, very frustrating, especially when you receive a hospital information booklet with absolutely no mention of any parking restrictions, other than free car Parking . Not sure how they can think I d have entered my car details if theres no mention of having to.
Just checked the car park signs and there are three, but nowhere near where my wife parked, or the entrance to the building
Changes in the law have set maximum charges for private parking operators and that is over the limit. It maybe worth appealing on that basis. It’s being rolled out in stages so it won’t be fully in until end of the year but they are still on dicey ground as they know what they are charging is too much.
55palfers said:
Every time I go to our local, one of the bar staff ALWAYS asks if I've entered my car details.
Retired now, but I often used to meet colleagues at a pub near a motorway and they never asked. However the one time I forgot, I called and they were arsy about it but did get it cancelled.We've had a few in the family cancelled at various places although I gather some firms say it's nothing to do with them, it's down to the landowner.
I’ve successfully appealed 2 x Parking Eye tickets for overstaying at a supermarket car park by having bank account proof that I’d shopped in the store. All done very easily on their website by uploading a screenshot of the transactions.
I doubt they’d have refunded me if I’d simply not seen or read the warning signs
I doubt they’d have refunded me if I’d simply not seen or read the warning signs
tony wright said:
Rang the clinic back after being told they would get back to me and told the sister had seen the E mail but she s very busy. Obviously not getting touch with me today so I ll ring again tomorrow. Unfortunately the car is a leased and the ticket has been forwarded on and in doing so it s reduced my two weeks grace period for reducing the charge to £40.
You've had a £2000 cataract operation (you or NHS paid that) and you are:Complaining about a £40 parking charge.
Taking up a Sister's time and receptionist's time, when they could be attending to other patients.
But I hope the op went well. People wait for two or more years for that.
I have successfully appealed a Parking Eye invoice due to verifiable factors outside my control, but not due to lack of my vigilence nor lack of diligence.
Pica-Pica said:
You've had a £2000 cataract operation (you or NHS paid that) and you are:
Complaining about a £40 parking charge.
Taking up a Sister's time and receptionist's time, when they could be attending to other patients.
It's not easily relative. The £2,000 was voluntarily spent and returned a useful/vital health service. The £40 whilst much smaller was neither.Complaining about a £40 parking charge.
Taking up a Sister's time and receptionist's time, when they could be attending to other patients.
Appealing the £40 won't take up a Sister's time and receptionist's time when they could be attending to other patients, it will go to a drone in an office who lives on the £40s they collect.
Pica-Pica said:
You've had a £2000 cataract operation (you or NHS paid that) and you are:
Complaining about a £40 parking charge.
Taking up a Sister's time and receptionist's time, when they could be attending to other patients.
But I hope the op went well. People wait for two or more years for that.
I have successfully appealed a Parking Eye invoice due to verifiable factors outside my control, but not due to lack of my vigilence nor lack of diligence.
Really… maybe £40 to you is an insubstantial amount, but to a retired pensioner, maybe not. You also have no idea how long I’ve waited for the procedure and as already mentioned I imagine 90% of the clinics customers are 60 and upwards so I assume happens on a regular basis. Surely the cost is irrelevant, if I had 2k to spare I would of paid private and beaten the waiting list, but I refer to being a retired pensioner. Yes the op went well, thank you for asking.Complaining about a £40 parking charge.
Taking up a Sister's time and receptionist's time, when they could be attending to other patients.
But I hope the op went well. People wait for two or more years for that.
I have successfully appealed a Parking Eye invoice due to verifiable factors outside my control, but not due to lack of my vigilence nor lack of diligence.
Secondly, why do you assume a lack of vigilance is to blame? Printed information booklet from the clinic stating parking is free whilst driver waits for patient is there to be read, why would you then go and check small parking signs nowhere near your parked car, when the car park your visiting has already told you it’s free and there are no other directions? Receptionist then also forgets to inform you to input car reg details, so how would you know a procedure if your unaware it exists, or do you ask random questions to everyone you speak to, to make sure you do your “due diligence”?
Finally, you will be glad to know the information I was given yesterday was wrong and they have a procedure and team in place where a simple E mail is all that’s required. E mail sent this morning and ticket cancelled by lunchtime.
tony wright said:
Really maybe £40 to you is an insubstantial amount, but to a retired pensioner, maybe not. You also have no idea how long I ve waited for the procedure and as already mentioned I imagine 90% of the clinics customers are 60 and upwards so I assume happens on a regular basis. Surely the cost is irrelevant, if I had 2k to spare I would of paid private and beaten the waiting list, but I refer to being a retired pensioner. Yes the op went well, thank you for asking.
Secondly, why do you assume a lack of vigilance is to blame? Printed information booklet from the clinic stating parking is free whilst driver waits for patient is there to be read, why would you then go and check small parking signs nowhere near your parked car, when the car park your visiting has already told you it s free and there are no other directions? Receptionist then also forgets to inform you to input car reg details, so how would you know a procedure if your unaware it exists, or do you ask random questions to everyone you speak to, to make sure you do your due diligence ?
Finally, you will be glad to know the information I was given yesterday was wrong and they have a procedure and team in place where a simple E mail is all that s required. E mail sent this morning and ticket cancelled by lunchtime.
Glad you got it sorted Tony.Secondly, why do you assume a lack of vigilance is to blame? Printed information booklet from the clinic stating parking is free whilst driver waits for patient is there to be read, why would you then go and check small parking signs nowhere near your parked car, when the car park your visiting has already told you it s free and there are no other directions? Receptionist then also forgets to inform you to input car reg details, so how would you know a procedure if your unaware it exists, or do you ask random questions to everyone you speak to, to make sure you do your due diligence ?
Finally, you will be glad to know the information I was given yesterday was wrong and they have a procedure and team in place where a simple E mail is all that s required. E mail sent this morning and ticket cancelled by lunchtime.
tony wright said:
Really maybe £40 to you is an insubstantial amount, but to a retired pensioner, maybe not. You also have no idea how long I ve waited for the procedure and as already mentioned I imagine 90% of the clinics customers are 60 and upwards so I assume happens on a regular basis. Surely the cost is irrelevant, if I had 2k to spare I would of paid private and beaten the waiting list, but I refer to being a retired pensioner. Yes the op went well, thank you for asking.
Secondly, why do you assume a lack of vigilance is to blame? Printed information booklet from the clinic stating parking is free whilst driver waits for patient is there to be read, why would you then go and check small parking signs nowhere near your parked car, when the car park your visiting has already told you it s free and there are no other directions? Receptionist then also forgets to inform you to input car reg details, so how would you know a procedure if your unaware it exists, or do you ask random questions to everyone you speak to, to make sure you do your due diligence ?
Finally, you will be glad to know the information I was given yesterday was wrong and they have a procedure and team in place where a simple E mail is all that s required. E mail sent this morning and ticket cancelled by lunchtime.
Glad you got it sorted but in relation to your second paragraph, perhaps a life lesson there. Yes I do check & double check as I don't want to be caught out by an error on someone's part.Secondly, why do you assume a lack of vigilance is to blame? Printed information booklet from the clinic stating parking is free whilst driver waits for patient is there to be read, why would you then go and check small parking signs nowhere near your parked car, when the car park your visiting has already told you it s free and there are no other directions? Receptionist then also forgets to inform you to input car reg details, so how would you know a procedure if your unaware it exists, or do you ask random questions to everyone you speak to, to make sure you do your due diligence ?
Finally, you will be glad to know the information I was given yesterday was wrong and they have a procedure and team in place where a simple E mail is all that s required. E mail sent this morning and ticket cancelled by lunchtime.
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