3 red lights of death

[Matt172]

Just switched my Xbox on and the 3 red lights have appeared
What is my course of action now, bought it in December last year, so still under waranty, can I just take it back were I bought it, or do I need to contact Mircosoft?

[RemaL]

well unlukcy/lucky you. you have a 3 yo warrenty with the 3 red lights, but as mine went like this In may and they only done this last month you will only be with out you 360 for some 4 weeeks max. as from Junwe this year.

unlike me who have not had mine since May

[Matt172]

if its still under thew years waranty, can't I just take it back to where I bought it from and get them to replace it?

[Mattt]

Manufacturer warranty, not retailer. Most retailers will exchange within 28 days or so, but afterwards you are on your own.

Microsoft want me to send mine off, but 4/5/6 without it - no chance. For the inconvenience I was offered 1 month free of XBL.

[Frederick]

Just take it back to where you bought it from, you get 1yr standard warranty and if it's faulty (as it is) you should be able to get it swapped over. Outside of 1yr then deal with MS but whatever you do make sure if you have a premium xbox that you take the hard drive off and don't return it (just exchange the box itself) - any downloaded xbl games will cease to work offline but you'll still have your profile and all game saves.

[Matt172]

good news, just rang Gamestation and they told me to take it down and they would exchange the whole lot no 4 week wait for me then

[RemaL]

lucky sod

[Matt172]

RemaL said:

lucky sod

not that lucky, they wouldn't let me keep my hard drive, so lost all my game saves etc oh well get to start Forza all over again

[Baldylocks]

Matt172 said:

RemaL said:

lucky sod

not that lucky, they wouldn't let me keep my hard drive, so lost all my game saves etc oh well get to start Forza all over again

They let me keep the hard drive - the second time!!! (Admittably I did'nt ask the first time I returned a 360)

It is a bit gay when you have a hard drive that does not 'match' your 360 - downloaded content (e.g. car packs on PGR3) are only available when you're connected to the internet

[Matt172]

I kind of wish I'd played dumb and told them it was a core on premium one and just swapped the box, oh well at least I have an excuse to tell the gf why I'm on it all the time now

[thetrash]

There's a 3 year free repair service on the 3 red light problem with the 360. Just phone up there customer service line and they'll sort it without any hasstle. They are also refunding any charges that they made to anyone who had to pay for the 3 light fault.

[Matt172]

thetrash said:

There's a 3 year free repair service on the 3 red light problem with the 360. Just phone up there customer service line and they'll sort it without any hasstle. They are also refunding any charges that they made to anyone who had to pay for the 3 light fault.

this is true, but you also have to wait min of 4 weeks to get your console back if you're still within your years warranty, you can just take it back to the shop you bought it from and they will replace it

[Mattt]

Is the 1 year warranty with the retailer?

[LukeBird]

Mattt said:

Is the 1 year warranty with the retailer?

Yeah, the same that you'd get when you buy any new product.