An IT techy question!
Discussion
I wonder whether anyone can help, or know of anyone who can?
I have a Toshiba laptop which I bought a few months ago and I have since loaded suitable software and had a registered ISP but suddenly I am unable to connect to the ISP or any host for the web. The web wizard just says that the page cannot be displayed all the time. The modem appears to be OK as I can hear this during connection and a message pops up to say that I'm connected to my ISP site but the actual visible page says I'm not. I've checked all the settings against those on my work station and they are the same and I have checked that I'm connecting on the correct number but no matter what I do there is no change to this.
Any ideas?
I have a Toshiba laptop which I bought a few months ago and I have since loaded suitable software and had a registered ISP but suddenly I am unable to connect to the ISP or any host for the web. The web wizard just says that the page cannot be displayed all the time. The modem appears to be OK as I can hear this during connection and a message pops up to say that I'm connected to my ISP site but the actual visible page says I'm not. I've checked all the settings against those on my work station and they are the same and I have checked that I'm connecting on the correct number but no matter what I do there is no change to this.
Any ideas?
kentishS2 said:
Yep.First ask a Mod to move this to the computors and stuff forum 
Purely cos not all IT bods are "S" lovers
I knew that! ....but I also know that there are many of you here that are.
And you're all so nice and friendly and everso helpful (grovel grovel).
I'm very loyal, you won't find me in all the other forums, no siree!
After connecting, have you checked whether your laptop has had an IP-address assigned?
One way to check this is by typing the command ipconfig in a command prompt window.
To start the command prompt click Start - Run and type cmd or command (depending on which operating system you are running), then hit enter. I presume that you run some version of Microsoft Windows.
Johan
>> Edited by Johan G on Thursday 5th August 14:39
One way to check this is by typing the command ipconfig in a command prompt window.
To start the command prompt click Start - Run and type cmd or command (depending on which operating system you are running), then hit enter. I presume that you run some version of Microsoft Windows.
Johan
>> Edited by Johan G on Thursday 5th August 14:39
Johan G said:
After connecting, have you checked whether your laptop has had an IP-address assigned?
One way to check this is by typing the command ipconfig in a command prompt window.
To start the command prompt click Start - Run and type cmd or command (depending on which operating system you are running), then hit enter. I presume that you run some version of Microsoft Windows.
Johan
>> Edited by Johan G on Thursday 5th August 14:39
Sorry, yes it's running on windows XP.
I had everything working fine but I encountered this problem suddenly after a couple of months and I hadn't anything at all that could possibly have caused this.
I did wonder if the ISP disc was for a trial access period only but I've since tried another and i get the same thing when i try to sign up. Very strange.
Many thanks for your help.
Allright, well I suppose one way to get it fixed is to call the ISP's customer support.
Hopefully you wont have to hear too many "There are still calls waiting before you, we will answer your call as soon as possible" and hopefully not hear to much horrible pause music before they help you out.
Strange that it just stopped working. It could be a hardware failure, but you never know. The strangest things do happen also with software and settings.
I hope you will find a solution somehow.
Johan
Hopefully you wont have to hear too many "There are still calls waiting before you, we will answer your call as soon as possible" and hopefully not hear to much horrible pause music before they help you out.
Strange that it just stopped working. It could be a hardware failure, but you never know. The strangest things do happen also with software and settings.
I hope you will find a solution somehow.
Johan
Thanks Johan, I do appreciate your help and I think you may well be right about it being a hardware problem. It is rather odd that one day it was fine and the next it wasn't. The only thing worthy of note is that it received a bit of a bump but there are no other problems with anything and no physical damage at all and it wasn't much of a bump at that. How delicate they must be!
Thanks again,
Kevin
Thanks again,
Kevin
Re Johan's suggestion - I doubt you will have a static IP address and you should ensure you have the 'Server Assigned Ip Address' box ticked within your Dial Up configuration.
If you've checked that you have TCP/IP correctly installed and configured for Dial Up then rather than chasing your tail on what might be an ISP issue, why not get yourself a completely new ISP.
Try www.freeola.co.uk (no tie to me but I use them whenever I set PCs up for friends and families). Run through their control panel to set up a new mail and internet account (do this on your office PC) and you will be able to print out a complete set of settings to transfer to the Toshiba. Its very straightforward. No monthly subscription, just call charges at lo-call rate.
Best of luck.
Apologies for IT stuff on the S forum, Pies.
edited to say sorry to Johan, should have read your post fully before replying. Keywords being 'after connecting'.
>> Edited by sotonS2 on Thursday 5th August 18:40
If you've checked that you have TCP/IP correctly installed and configured for Dial Up then rather than chasing your tail on what might be an ISP issue, why not get yourself a completely new ISP.
Try www.freeola.co.uk (no tie to me but I use them whenever I set PCs up for friends and families). Run through their control panel to set up a new mail and internet account (do this on your office PC) and you will be able to print out a complete set of settings to transfer to the Toshiba. Its very straightforward. No monthly subscription, just call charges at lo-call rate.
Best of luck.
Apologies for IT stuff on the S forum, Pies.
edited to say sorry to Johan, should have read your post fully before replying. Keywords being 'after connecting'.
>> Edited by sotonS2 on Thursday 5th August 18:40
Thanks Neil, I will print this off and give that a go later when I get home.
I knew I was in the right place for help, no other forums compare to this one. I posted on the VW forum about a faulty glove box lock about 3 weeks ago and not one reply to what I am aware is a common problem on the VW.
You're lovely ....lovely people!
I knew I was in the right place for help, no other forums compare to this one. I posted on the VW forum about a faulty glove box lock about 3 weeks ago and not one reply to what I am aware is a common problem on the VW.
You're lovely ....lovely people!
One thing I have come across in the past is if you have implemented the number withold service or whatever it is called, on your phone line. This can stop connection to an ISP as they want to tie the temporary IP address they assign you, to to your phone number. Not sure why they would want to that, I'm sure there is no big brother activity going on though.
Paul
Paul
oldred said:
One thing I have come across in the past is if you have implemented the number withold service or whatever it is called, on your phone line. This can stop connection to an ISP as they want to tie the temporary IP address they assign you, to to your phone number. Not sure why they would want to that, I'm sure there is no big brother activity going on though.
Paul
There is always Big Brother activity going on. Get yourself a Firewall and see how many times you get pinged. Also, check your machine for Spyware - most machines seem to be 'infected' these days.
And don't get me started on the 'MicroSoft is watching you' conspiracy......
A few questions...
1. Did you run IPCONFIG and, if so, what result did you get?
2. Are you still able to send/receive email?
3. Are you running any sort of AV software with up-to-date definitions?
There are some viruses around that can cause this sort of behaviour, so it'd be good to rule that out.
1. Did you run IPCONFIG and, if so, what result did you get?
2. Are you still able to send/receive email?
3. Are you running any sort of AV software with up-to-date definitions?
There are some viruses around that can cause this sort of behaviour, so it'd be good to rule that out.
I initially had a problem staying connected as I picked up a virus and it kept shutting my PC down but only after being connected to the WEB for a minute or so. I managed to delete this as it was simple and involved one executable file deletion.
Therefore, I decided to get an up to date Norton anti virus/spam software. I installed this and didn't have any problems at all and the new software was working fine ...lots of warning messages about spyware and downloads all of which I rejected. In fact I still get these and I also get the XP flag to say that I'm connected to my ISP but no page loads and if I type in a new URL absolutley nothing happens other than "can't display page, try again later".
On dial, up the modem can be heard and this connection message is displayed but after that I can't do anything at all. If I leave it standing connected and idle my virus software may eventually detect something, so I'm obviously connected but can't seem to get anything back. I checked to see whether my security settings are too high and not permitting any data to be received but it was unlikely as I hadn't changed any settings and I also found it to be OK.
I'm really puzzled, the only thing I can think of is that I may have disturbed something inside when it got a bump a few weeks back as it hasn't worked on the WEB since. Everything else works perfectly.
Therefore, I decided to get an up to date Norton anti virus/spam software. I installed this and didn't have any problems at all and the new software was working fine ...lots of warning messages about spyware and downloads all of which I rejected. In fact I still get these and I also get the XP flag to say that I'm connected to my ISP but no page loads and if I type in a new URL absolutley nothing happens other than "can't display page, try again later".
On dial, up the modem can be heard and this connection message is displayed but after that I can't do anything at all. If I leave it standing connected and idle my virus software may eventually detect something, so I'm obviously connected but can't seem to get anything back. I checked to see whether my security settings are too high and not permitting any data to be received but it was unlikely as I hadn't changed any settings and I also found it to be OK.
I'm really puzzled, the only thing I can think of is that I may have disturbed something inside when it got a bump a few weeks back as it hasn't worked on the WEB since. Everything else works perfectly.
Hi Kevin - unlikely it ever was a hardware problem since the modem dialled out and connected to the ISP server.
RichardR may well be right - you may have an agressive virus which is preventing data being sent or received. You did mention that you had a particularly nasty virus previously.
You say you have installed a new version of Norton Anti-Virus ? Trouble is, that install set could be 6 months old and may not recognise a recent virus (if you have one, of course). You may need to update NAV with the newest virus definitions and dat files. You should be able to download the up to date files using your office PC and transfer them to your laptop.
Anyway best of luck with it.
Right then, must dash. Me and the clubs have a plane to catch. Plenty of golf on Spain's finest and trying to drink my bodyweight in San Miguel and Sangria....luvvverrrrrly.......
Enjoy the S meet all who are going. Catch up in two weeks...
RichardR may well be right - you may have an agressive virus which is preventing data being sent or received. You did mention that you had a particularly nasty virus previously.
You say you have installed a new version of Norton Anti-Virus ? Trouble is, that install set could be 6 months old and may not recognise a recent virus (if you have one, of course). You may need to update NAV with the newest virus definitions and dat files. You should be able to download the up to date files using your office PC and transfer them to your laptop.
Anyway best of luck with it.
Right then, must dash. Me and the clubs have a plane to catch. Plenty of golf on Spain's finest and trying to drink my bodyweight in San Miguel and Sangria....luvvverrrrrly.......
Enjoy the S meet all who are going. Catch up in two weeks...
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