Heated screen problem

[NDT]

The heated front screen on our S-Max has a six-inch wide strip that doesn't defrost... right in front of the driver. I'm assuming they're supposed to heat all the way across?

Anyone had any bother doing a warranty claim on one of these screens? Do you think the dealer will play ball?

[anonymous-user]

Common after a few years for some reason. How old is it?

[Jamz]

Does happen on older cars, due to the vibration of the car, the metal bits break and loose the connection.

[NDT]

Car is just over two years old.
Just been to the dealer.
Technician there reckons it's down to a couple of tiny (like 2mm across) stone chips.
Not very impressed at how fragile it is.

[anonymous-user]

stone chips would only knock out the wires in that section(although i've NEVER has some fail due to a chip). Is it the original screen? Replacement ones seem to break quicker in my experience for some reason?? Ford CRC time

[andy-xr]

NDT said:

Anyone had any bother doing a warranty claim on one of these screens? Do you think the dealer will play ball?

I had my Mondeo one replaced under glass excess on my insurance. A stone chip had caused one half of the heated screen to stop working.

They're about £350 to buy outright so I was quite happy to hand over £50

[NDT]

Dave_ST220 said:

stone chips would only knock out the wires in that section(although i've NEVER has some fail due to a chip). Is it the original screen? Replacement ones seem to break quicker in my experience for some reason?? Ford CRC time

There's two areas not working - both about 6 inches across, and one of them right in front of the driver. You can see a stone chip at the edge of each strip that's not working.
It is the original screen.

[NDT]

andy-xr said:

NDT said:

Anyone had any bother doing a warranty claim on one of these screens? Do you think the dealer will play ball?

I had my Mondeo one replaced under glass excess on my insurance. A stone chip had caused one half of the heated screen to stop working.

They're about £350 to buy outright so I was quite happy to hand over £50

Think that's the route we'll have to go too.

[anonymous-user]

NDT said:

Dave_ST220 said:

stone chips would only knock out the wires in that section(although i've NEVER has some fail due to a chip). Is it the original screen? Replacement ones seem to break quicker in my experience for some reason?? Ford CRC time

There's two areas not working - both about 6 inches across, and one of them right in front of the driver. You can see a stone chip at the edge of each strip that's not working.
It is the original screen.

Insurance is way forward then.