Job Interview Tomorrow.. Stage 2.. What to expect?
Discussion
So I posted a thread a while ago about a Telephone Interview with o2 for a job in one of their stores. I was successful with it, so I progressed onto the physical interview at the actual store, with their manager. It's tomorrow morning.
The Telephone interview was crazy, was s
tting myself the entire way through it. I was asked loads of questions, about customer service experiences, having to meet deadlines, etc.
Now, what do I expect from the Personal Interview? Will it be more of the same stuff, or is it likely to be totally different. I know M&S and ASDA do things like roleplays etc, about how to deal with difficult customers.. But I was thinking they might put me behind the till, and shadow me as I serve customers?
Any ideas, tips, help? I went out and bought a new shirt and tie this evening.
This job is for o2, the telephone network. Working in their shop, so it mainly entails selling phones..
The Telephone interview was crazy, was s
tting myself the entire way through it. I was asked loads of questions, about customer service experiences, having to meet deadlines, etc.Now, what do I expect from the Personal Interview? Will it be more of the same stuff, or is it likely to be totally different. I know M&S and ASDA do things like roleplays etc, about how to deal with difficult customers.. But I was thinking they might put me behind the till, and shadow me as I serve customers?
Any ideas, tips, help? I went out and bought a new shirt and tie this evening.
This job is for o2, the telephone network. Working in their shop, so it mainly entails selling phones..
Edited by PapaHett on Sunday 25th October 18:36
Edited by PapaHett on Sunday 25th October 18:43
Deep breath, be cool, be calm.
Job interviews are always a bit nerve wracking but I have found the more I have done the more I have come to recognise that the people interviewing you are just...err...people. They are just doing their job and they are not there to trick you or anything. Most are proffesional enough to recognise that you might be nervous and inexperienced.
Get a good nights sleep
Have a shave and make sure your hair is neat
Make sure your clothes are spotless and ironed
Dont wear any strong aftershave or other niff
Dont smoke before the interview
Leave early
Make sure you know who to ask for
Make sure you know the job description and your own CV
Job interviews are always a bit nerve wracking but I have found the more I have done the more I have come to recognise that the people interviewing you are just...err...people. They are just doing their job and they are not there to trick you or anything. Most are proffesional enough to recognise that you might be nervous and inexperienced.
Get a good nights sleep
Have a shave and make sure your hair is neat
Make sure your clothes are spotless and ironed
Dont wear any strong aftershave or other niff
Dont smoke before the interview
Leave early
Make sure you know who to ask for
Make sure you know the job description and your own CV
ok generally most phone company interviews for the second stage will include a roleplay linked to your role.
For customer service (phones) you will have a roleplay with the person giving an interview, first just a general customer service call, then they will generally be an angry customer or someone with a complicated query and you have to calm them down or resolve the query.
For in-shop work it will be generally the same but more about how you sell, upsell products and best practices for selling to a customer that is interested in a particular phone (it may be worth learning a little about the contracts they currently offer)
Whilst it won't matter too much if you get some of their best practices wrong (such as on the pretend call giving out wrong information, as you will learn this in training) but they are looking at
-Eye contact (if in-shop work
-Being confident whilst talking
-Explaining things clearly
-Being able to calm a customer down when angry
The general rule within the telecomunications world for dealing with customers that are angry is to first of all apologise and tell them you understand (after of course letting them vent about their problem) at this point tell them what you CAN do, rather than talk to them about the points that you can not. Also try to never say no, something like "What I could do instead for you is..." or "I could offer you this" is a big win when customers request something they just can't have. That is a general roleplay also, telling you a customer can not have X just for the interviewer to request it in the roleplay.
Hope this helps, pretty much be confident, talk clearly and use common sense and you will fly through, and remember that you will always be doing better than you actually think
For customer service (phones) you will have a roleplay with the person giving an interview, first just a general customer service call, then they will generally be an angry customer or someone with a complicated query and you have to calm them down or resolve the query.
For in-shop work it will be generally the same but more about how you sell, upsell products and best practices for selling to a customer that is interested in a particular phone (it may be worth learning a little about the contracts they currently offer)
Whilst it won't matter too much if you get some of their best practices wrong (such as on the pretend call giving out wrong information, as you will learn this in training) but they are looking at
-Eye contact (if in-shop work
-Being confident whilst talking
-Explaining things clearly
-Being able to calm a customer down when angry
The general rule within the telecomunications world for dealing with customers that are angry is to first of all apologise and tell them you understand (after of course letting them vent about their problem) at this point tell them what you CAN do, rather than talk to them about the points that you can not. Also try to never say no, something like "What I could do instead for you is..." or "I could offer you this" is a big win when customers request something they just can't have. That is a general roleplay also, telling you a customer can not have X just for the interviewer to request it in the roleplay.
Hope this helps, pretty much be confident, talk clearly and use common sense and you will fly through, and remember that you will always be doing better than you actually think
deviant said:
Deep breath, be cool, be calm.
Job interviews are always a bit nerve wracking but I have found the more I have done the more I have come to recognise that the people interviewing you are just...err...people. They are just doing their job and they are not there to trick you or anything. Most are proffesional enough to recognise that you might be nervous and inexperienced.
Get a good nights sleep
Have a shave and make sure your hair is neat
Make sure your clothes are spotless and ironed
Dont wear any strong aftershave or other niff
Dont smoke before the interview
Leave early
Make sure you know who to ask for
Make sure you know the job description and your own CV
+1 good adJob interviews are always a bit nerve wracking but I have found the more I have done the more I have come to recognise that the people interviewing you are just...err...people. They are just doing their job and they are not there to trick you or anything. Most are proffesional enough to recognise that you might be nervous and inexperienced.
Get a good nights sleep
Have a shave and make sure your hair is neat
Make sure your clothes are spotless and ironed
Dont wear any strong aftershave or other niff
Dont smoke before the interview
Leave early
Make sure you know who to ask for
Make sure you know the job description and your own CV
deviant said:
Deep breath, be cool, be calm.
Job interviews are always a bit nerve wracking but I have found the more I have done the more I have come to recognise that the people interviewing you are just...err...people. They are just doing their job and they are not there to trick you or anything. Most are proffesional enough to recognise that you might be nervous and inexperienced.
Get a good nights sleep
Have a shave and make sure your hair is neat
Make sure your clothes are spotless and ironed
Dont wear any strong aftershave or other niff
Dont smoke before the interview
Leave early
Make sure you know who to ask for
Make sure you know the job description and your own CV
+1 good advice!Job interviews are always a bit nerve wracking but I have found the more I have done the more I have come to recognise that the people interviewing you are just...err...people. They are just doing their job and they are not there to trick you or anything. Most are proffesional enough to recognise that you might be nervous and inexperienced.
Get a good nights sleep
Have a shave and make sure your hair is neat
Make sure your clothes are spotless and ironed
Dont wear any strong aftershave or other niff
Dont smoke before the interview
Leave early
Make sure you know who to ask for
Make sure you know the job description and your own CV
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