My experience with Ryte Time
Discussion
Hi everyone,
I just wanted to share my experience with Ryte Time watch repairs to see if it was typical. I have an Omega Seamaster which I purchased second-hand in 2005-ish. It, to my knowledge, had never been serviced and the battery eventually ground to a halt. I shopped around and contacted Ryte Time, mainly based on recommendations I had read on the net. He quoted me £100 for a service and battery replacement which was very reasonable and so I took up the offer and sent it off to him. I read that he didn't want original boxes sending which is understandable due to weight so I dug out a Casio G-Shock watch tin which contained a large amount of foam and which I felt would offer a good degree of protection but would also be light so as not to cost to much to post. All went well and I wasn't in a rush for it back so that wasn't a problem and Steve normally replied to e-mails within 24 hrs. However, when the watch was returned to me, it was sent in a flimsy old perfume cardboard box. It had been wrapped in a small amount of bubble wrap but this had not been sticky taped so the watch had fallen out and was rattling around unprotected in the bottom of the box. I was quite annoyed at this as I felt I had sent it securely but it had been returned to me with very little protection and who knows what knocks and bangs it had suffered on the return journey. I contacted Steve by e-mail to say I was disappointed with how he had returned the watch to me and asked if he could also return the Casio tin as I still owned the watch to which it belonged. He did return the tin but never e-mailed me back to apologise nor even to say he was sending the tin back, it just arrived back one day in the post. I am not sure if this is how things normally are and as I said above, the servicing of the watch appears to be to a good standard. I just wondered if anyone else had had watches sent back in a similar fashion.
I just wanted to share my experience with Ryte Time watch repairs to see if it was typical. I have an Omega Seamaster which I purchased second-hand in 2005-ish. It, to my knowledge, had never been serviced and the battery eventually ground to a halt. I shopped around and contacted Ryte Time, mainly based on recommendations I had read on the net. He quoted me £100 for a service and battery replacement which was very reasonable and so I took up the offer and sent it off to him. I read that he didn't want original boxes sending which is understandable due to weight so I dug out a Casio G-Shock watch tin which contained a large amount of foam and which I felt would offer a good degree of protection but would also be light so as not to cost to much to post. All went well and I wasn't in a rush for it back so that wasn't a problem and Steve normally replied to e-mails within 24 hrs. However, when the watch was returned to me, it was sent in a flimsy old perfume cardboard box. It had been wrapped in a small amount of bubble wrap but this had not been sticky taped so the watch had fallen out and was rattling around unprotected in the bottom of the box. I was quite annoyed at this as I felt I had sent it securely but it had been returned to me with very little protection and who knows what knocks and bangs it had suffered on the return journey. I contacted Steve by e-mail to say I was disappointed with how he had returned the watch to me and asked if he could also return the Casio tin as I still owned the watch to which it belonged. He did return the tin but never e-mailed me back to apologise nor even to say he was sending the tin back, it just arrived back one day in the post. I am not sure if this is how things normally are and as I said above, the servicing of the watch appears to be to a good standard. I just wondered if anyone else had had watches sent back in a similar fashion.
No the watch wasn't damaged and the service was carried out as I asked. I did e-mail him to tell him I was a bit disappointed at how the watch was returned but never got any reply. Also my watch tin was returned separately after I had asked where it was but without a note or even an e-mail to say it was being returned. I just wanted to know if this was how things usually were with this company.
I'm happy with the work although I have to say it has put me off as I can't see any logic in sending it back in a flimsy cardboard box when they still had the box I sent it in. It doesn't make sense! I don't think I would use them again as it showed a lack of care. I do realise many people have had a positive experience though.
I think you're right to be miffed at the packaging. It got to you ok this time, but another unlucky customer may get a damaged watch back. The apes at Royal Mail aren't known for being careful.
As a regular watch seller I always ensure that I spend time & effort to get the watch to its destination safely. Ryte Time should have more common sense, news travels fast on the 'net.
As a regular watch seller I always ensure that I spend time & effort to get the watch to its destination safely. Ryte Time should have more common sense, news travels fast on the 'net.
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