Rolex quality - not happy.....remedies?

[GT03ROB]

So bought the wife a Rolex datejust at christmas. It now appears to be faulty in so far as it is not possible to adjust the time on it. The crown will not move in one direction & whilst it moves in the other will not adjust either hour or minute hand, but will adjust date.

Bottom line is not happy about this as it's brand new & she will probably be without it for a while whilst it's fixed. So are there any other options? Will they insist on repairing? Can I just have it replaced? Money back? Have them supply a white faced Daytona?

[OGR4M]

I’d assume there’s two avenues to be explored - take it back to where you bought it, and exercise your rights - I would assume the dealer would be reluctant to give you your money back, and I don’t know what rights are affected (if any) with the purchase of luxury goods, outside of statutory obviously.

Otherwise, you’re looking at a jeweller or other similar, non-official, means of repair - but that will almost certainly void the warranty and may affect the value/saleability of the watch down the line.

I can understand your frustration, and if it were me I’d be asking for a replacement, rather than repair. I’ve no experience on a faulty watch, though, so I can’t speak from that standpoint.

HTH.

[anonymous-user]

GT03ROB said:

So bought the wife a Rolex datejust at christmas. It now appears to be faulty in so far as it is not possible to adjust the time on it. The crown will not move in one direction & whilst it moves in the other will not adjust either hour or minute hand, but will adjust date.

Bottom line is not happy about this as it's brand new & she will probably be without it for a while whilst it's fixed. So are there any other options? Will they insist on repairing? Can I just have it replaced? Money back? Have them supply a white faced Daytona?

I don’t mean to sound patronising but many Rolex have different crown functions and ways to operate them. Are you 100% sure you’re ‘doing it right’?

http://www.jonathanswatchbuyer.com/2013/03/rolex-d...

[vindaloo79]

Disgruntled Rolex Customers in Leeds?

http://www.bbc.co.uk/news/uk-england-leeds-4310463...

[Guycord]

GT03ROB said:

So bought the wife a Rolex datejust at christmas. It now appears to be faulty in so far as it is not possible to adjust the time on it. The crown will not move in one direction & whilst it moves in the other will not adjust either hour or minute hand, but will adjust date.

Bottom line is not happy about this as it's brand new & she will probably be without it for a while whilst it's fixed. So are there any other options? Will they insist on repairing? Can I just have it replaced? Money back? Have them supply a white faced Daytona?

Take it back to the Seller/AD. 5 Year warranty. What's the problem?

[ecain63]

Rob, pop in and see me. Or send the wife in. Might be something simple.

[GT03ROB]

El stovey said:

I don’t mean to sound patronising but many Rolex have different crown functions and ways to operate them. Are you 100% sure you’re ‘doing it right’?

http://www.jonathanswatchbuyer.com/2013/03/rolex-d...

Fair point & I did recheck the booklet... the crown should be able to rotate either direction. It simply does not move counterclockwise.

[GT03ROB]

ecain63 said:

Rob, pop in and see me. Or send the wife in. Might be something simple.

Thanks Eddie, won't send her in, she'll buy something!

[GT03ROB]

Guycord said:

Take it back to the Seller/AD. 5 Year warranty. What's the problem?

You buy a new Porsche.... have it 8 weeks, goes wrong, needs to be repaired which will take 6 weeks, but under warranty. Problem or not??

[Ari]

I know someone who bought a brand new Peugeot and the head gasket went within a month. He took the car back and told them he was rejecting it as not of merchantable quality (I think). The dealer squirmed and tried to insist on repair but he got the car replaced in the end

As to the legals surrounding this, I'm no lawyer, but it might be an avenue worth exploring if you're unhappy with a repair.

[anonymous-user]

GT03ROB said:

Guycord said:

Take it back to the Seller/AD. 5 Year warranty. What's the problem?

You buy a new Porsche.... have it 8 weeks, goes wrong, needs to be repaired which will take 6 weeks, but under warranty. Problem or not??

Assuming the car comes back fixed and you have no more issues, I cannot see what the problem is.

[cbmotorsport]

Just take it back in and get it fixed under warranty. st happens....very rarely with Rolex, but st does happen.

[bigandclever]

Do Rolex have that thing where you can knacker the innards by changing the date at the wrong time? I'm thinking like Seiko say 'don't change the date if the hands are between 9pm and 3am' or similar. Just curious.

[chris56]

Sounds like the crown is only pulled out to the date setting position which on a lady datejust only turns clockwise to adjust the date. If you then pull out to the time setting position the crown will turn both directions and will set the hour and minute hand.
Sometimes pulling out the to time setting position can be difficult particularly with the smaller Datejust crowns etc.
Best thing is to rescrew the crown back in and then unscrew and try again.

[andyman_2006]

'Sale and Supply of Goods Act'

https://www.legislation.gov.uk/ukpga/1994/35/secti...

However, if i recall you need to give the manufacturer or dealer an opportunity to repair, if this is not satisfactory then you can reject the product as 'not fit for the purpose intended' and reject it, then request a replacement or refund in full.

I do think you need to allow Rolex the option to repair it at least once though..

Andy

[sidicks]

GT03ROB said:

Guycord said:

Take it back to the Seller/AD. 5 Year warranty. What's the problem?

You buy a new Porsche.... have it 8 weeks, goes wrong, needs to be repaired which will take 6 weeks, but under warranty. Problem or not??

Presumably in that scenario you’d get a courtesy car in the meantime. Have you asked for a courtesy watch to use while the original watch is being repaired?

[counterofbeans]

sidicks said:

Presumably in that scenario you’d get a courtesy car in the meantime. Have you asked for a courtesy watch to use while the original watch is being repaired?

I'm not convinced there is anything actually wrong with it - see Chri56's post.

[Dave_ITR]

Does sound like it could be as simple as the crown not being all the way out.

[ecain63]

[Guycord]

sidicks said:

GT03ROB said:

Guycord said:

Take it back to the Seller/AD. 5 Year warranty. What's the problem?

You buy a new Porsche.... have it 8 weeks, goes wrong, needs to be repaired which will take 6 weeks, but under warranty. Problem or not??

Presumably in that scenario you’d get a courtesy car in the meantime. Have you asked for a courtesy watch to use while the original watch is being repaired?

No he keeps a broken watch. Or sends it to one of those dodgy battery-cum-watch repairers because he has no other option.

Are you people for real or just purely antagonistic?