Accidental watch order being delivered

[MercedesClassic]

The initial message was deleted from this topic on 29 January 2026 at 10:50

[vixen1700]

How did you accidentally order it without putting in all your details and all your payment details?

[zetec]

I imagine this is a 11:30pm on a Friday after the pub purchase

[MercedesClassic]

vixen1700 said:

How did you accidentally order it without putting in all your details and all your payment details?

Thanks for your reply. As stated in first paragraph it was somehow linked to Shop service. The only time I use that is to buy additional entries into Omaze once in a blue moon.

I’d like to put in a screenshot but I’m afraid of it taking another payment.

[vixen1700]

MercedesClassic said:

Thanks for your reply. As stated in first paragraph it was somehow linked to Shop service. The only time I use that is to buy additional entries into Omaze once in a blue moon.

I d like to put in a screenshot but I m afraid of it taking another payment.

OK.

[MercedesClassic]

zetec said:

I imagine this is a 11:30pm on a Friday after the pub purchase

No was on Sunday night and sober.

[MercedesClassic]

vixen1700 said:

MercedesClassic said:

Thanks for your reply. As stated in first paragraph it was somehow linked to Shop service. The only time I use that is to buy additional entries into Omaze once in a blue moon.

I d like to put in a screenshot but I m afraid of it taking another payment.

OK.

I have multi factor authentication (MFA) activated on the limited payment systems I use but this doesn’t seem to have requested it. I think I will remove myself from Shop app once I get this resolved so it doesn’t happen again.

[RowntreesCabana]

Sorry OP, hope you get it sorted.

[MercedesClassic]

RowntreesCabana said:

Sorry OP, hope you get it sorted.

I know it appears as user error but I order things online frequently enough, although I prefer to support high street. It s the shock that this went through unchecked on their site and in the background was linked to an all be unused paymeht platform. The vendor s customer service is shocking and wouldn t inspire confidence that issues with the watch would be resolved.

The parent company is RZE who are an up and coming American microbrand who specialise in titanium tool watches so I d have expected better service than to post the watch on to another customer.

[abzmike]

To be fair, if there is a link with Shop, it is remarkably easy to make a purchase without entering payment details.

[MercedesClassic]

I spoke to my credit card company about Section 75 options. The fraud team handler advised me to reject the delivery. They said it will then go back to the vendor and they will offer me a refund.

In the meantime they want me to email them all the purchase confirmation and communications about it over to them.

I’ll know soon if the courier will accept my rejection. I know it needs signature verification so I’ll refuse that.

[Bob_Defly]

abzmike said:

To be fair, if there is a link with Shop, it is remarkably easy to make a purchase without entering payment details.

Yep, Shop is designed to be a one click purchase, similar to Amazon, so it stores all of your payment details, CCV, and addresses. A lot of Shopify based stores have a 'one-click' button, alongside an add to cart button, you have to make sure you click the right one if you just want to add to cart. I was looking at something this morning, see below.

[Wills2]

I'm disappointed we haven't got an image of the watch in question.

[MercedesClassic]

Bob_Defly said:

abzmike said:

To be fair, if there is a link with Shop, it is remarkably easy to make a purchase without entering payment details.

Yep, Shop is designed to be a one click purchase, similar to Amazon, so it stores all of your payment details, CCV, and addresses. A lot of Shopify based stores have a 'one-click' button, alongside an add to cart button, you have to make sure you click the right one if you just want to add to cart. I was looking at something this morning, see below.

Courier has just left. I explained the situation to him and he said he could categorise it as a Refusal of Delivery and it would go back to them for refund. I asked him about the customs I hadn t paid and he said on his device there s no customs due.

I ve just had the DHL and vendor updates that they couldn t deliver as I wasn t in and to reschedule delivery. This is exhausting.

I m going to email the vendor updates and advise this was the advice from my CC provider. I ve a fear they are going to gouge a big portion for their expenses.
I’ve said I’ll absorb the foreign exchange charges on my CC.

Edited by MercedesClassic on Thursday 22 January 16:33

[Sporky]

Wills2 said:

I'm disappointed we haven't got an image of the watch in question.

Me too. I like RZE.

[MercedesClassic]

Sporky said:

Wills2 said:

I'm disappointed we haven't got an image of the watch in question.

Me too. I like RZE.

Yellow dialled version of this. RZE are their parent company according to the article. I’d seen their site some months ago and fancied the grey dialled one at that time.


https://www.fratellowatches.com/hands-on-with-the-...

[redrabbit]

Like this? That looks very nice indeed, I'd be on it in a flash if I didn't already have something similar!

Edited by redrabbit on Thursday 22 January 17:09

[Sheets Tabuer]

This reminds me of the time in the 2001 TB outbreak when they were culling and I got steaming and woke up to find I'd bought a cow.

[MercedesClassic]

redrabbit said:

Like this? That looks very nice indeed, I'd be on it in a flash if I didn't already have something similar!

Edited by redrabbit on Thursday 22 January 17:09

Yes that’s it.

[Geertsen]

Sounds like it might have been easier to keep it and sell it on at cost price.