Sonos set up help

[Biglips]

Hi

Can anyone help me? I have 2x Sonos Play 1 which have run flawlessly for ages. I have just upgraded my WiFi to a google mesh system and I cannot get the sonos to work with it.
I have followed the instructions in the app and connected a sonos to the router with an Ethernet cable, but it does not find my new network. What am I doing wrong?? Thanks in advance!

[pidsy]

It’s not going to help but I had/have similar issues with my sonos system.

Made some changes to my WiFi (changed provider/router etc about a year ago and since then getting any of our devices to see them has been a nightmare.
Spoken to sonos helpdesk numerous times including web chats, phone calls, appointments where they have access to our actual setup and it’s still 50/50 as to whether they’ll work every time we try to.

Now sonos have dropped the ability to stream music from iPhone means I’m looking elsewhere.

[anonymous-user]

I'd try a full factory reset of both the Sonos devices.

Add one of them BEFORE even turning the second one on.

[Biglips]

Thanks. I have managed to get it working on my old network again so at least I have a partial
Solution, but not very convenient to have to switch networks every time I want to use the Sonos!

[anonymous-user]

Biglips said:

Thanks. I have managed to get it working on my old network again so at least I have a partial
Solution, but not very convenient to have to switch networks every time I want to use the Sonos!

The existence of the old network will.mean it won't connect to your new one

[Biglips]

Hmm can I make it forget that network? I don’t know how I switch that network off. I have a virgin super hub which is crap with poor signal despite using a WiFi extender. Therefore I set up a google mesh network which is fab. Plugged it into the super hub and worked straight out of the box. Everything else works off it printer etc without any problem.

[anonymous-user]

You need to factory reset the devices.

Basically you turn them on whilst pressing buttons (Google for the combination based on the device)

Then connect to your new network.

[Biglips]

desolate said:

You need to factory reset the devices.

Basically you turn them on whilst pressing buttons (Google for the combination based on the device)

Then connect to your new network.

Cheers desolate I will give it a go!

[JimmyCauty]

Had a very similar set of circumstances with a friend's set-up recently.

If using any type of external router or mesh set-up with a Virgin hub, the hub has to be set into modem mode - which will switch off the WiFi signal from Virgin altogether.

Your Google equipment will then transit the only WiFi signal in the property, and avoids you having to switch between networks - because there will only be one. Everything has worked fine for him since.

Don't recall the exact web address for Virgin hub log-in - but there are plenty of YouTube tutorials on switching to modem only mode...

[anonymous-user]

^ this, you don't need to run two lots of wifi networks, switch off the Virgin wifi and use Google only.

I've got an Orbi mesh system and a BT Superhub, the BT radio is switched off with just the Orbi sending out the wifi network.

[Biglips]

Just an update to close out this thread. Did a factory reset on the speakers and it looked promising but failed. The additional thing I had to do was to also reset the controllers ( ie all the iPhones in the family). Bingo it all worked. I still have 2 WiFi networks but sonos is now functional on the google mesh. Happy days! Thanks for all of the suggestions.