Samsung TV warranty - what???
Discussion
We recently bought a Samsung TV and (perhaps mistakenly!) phoned up to register the warranty this morning.
As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
TonyRPH said:
We recently bought a Samsung TV and (perhaps mistakenly!) phoned up to register the warranty this morning.
As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
I always thought manufacturers warrantys were just a way of collecting your details for marketing purposes. Are they offering a warranty significantly longer than the retailer you bought it from?As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
I just bought a new LG from Richer Sounds, and they offer a 5 or 6 year warranty (I forget exactly what it was) so I cant see i'd have any reason to contact LG myself...
daddy cool said:
I always thought manufacturers warrantys were just a way of collecting your details for marketing purposes.
Sadly I've come to realise this now... 
daddy cool said:
Are they offering a warranty significantly longer than the retailer you bought it from?
I just bought a new LG from Richer Sounds, and they offer a 5 or 6 year warranty (I forget exactly what it was) so I cant see i'd have any reason to contact LG myself...
Nope, the standard 1 year!I just bought a new LG from Richer Sounds, and they offer a 5 or 6 year warranty (I forget exactly what it was) so I cant see i'd have any reason to contact LG myself...
I should have gone to Richer Sounds - you live and learn eh?
TonyRPH said:
We recently bought a Samsung TV and (perhaps mistakenly!) phoned up to register the warranty this morning.
As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
It's possible the warranty is on a return to manufacturer basis?As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
Richer Sounds & John Lewis would always be my first choice.
I would expect the firm to deal with it in the first 6 months FOC as per selling rules.
https://www.which.co.uk/consumer-rights/advice/wha...
https://www.which.co.uk/consumer-rights/advice/wha...
Edited by Zirconia on Friday 13th March 06:28
Sheepshanks said:
Do they fix them anyway? We recently had a Toshiba TV for a few months which developed a line on the screen - Toshiba told the retailer to take it back and refund us.
They (LG) came out and replaced my screen and main control board when a 3d artefact appeared. 10 months in no quibbles.Edit. Thinking about it, two control boards, I had a new telly effectively.
TonyRPH said:
We recently bought a Samsung TV and (perhaps mistakenly!) phoned up to register the warranty this morning.
As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
I’m pretty sure a Samsung TV will come with a 5 year warranty, when purchased from a UK retailer! As part of the process, they offered cover at ~ £4.80 per month to "save on the call out fee".
Since when do manufacturers charge a call out fee when the item is under warranty?!
Needless to say, we declined.
Oh, and they wouldn't actually disclose what the call out fee would be, which sounds a bit off to me.
This would be automatic.
If you found a place to buy it, that only provides the one year, then that is also automatic and provided by law.
I can’t see any way there is a phone call needed to ‘Register’ the warranty.
Where was it bought?
Who exactly did you call to undertake this ‘Registration’
Red 5 said:
I’m pretty sure a Samsung TV will come with a 5 year warranty, when purchased from a UK retailer!
This would be automatic.
1 year according to their website.This would be automatic.
https://www.samsung.com/uk/support/warranty/
Red 5 said:
If you found a place to buy it, that only provides the one year, then that is also automatic and provided by law.
I can’t see any way there is a phone call needed to ‘Register’ the warranty.
There was a slip of paper in with the manual with a number to call.I can’t see any way there is a phone call needed to ‘Register’ the warranty.
Red 5 said:
Where was it bought?
Currys.Red 5 said:
Who exactly did you call to undertake this ‘Registration’
Samsung Service Centre. (I verified the number)All very strange then!
As I mentioned, UK retailer tend to sell the Samsung TVs with a 5 yr warranty included.
(I know the Samsung mandated warranty is one year)
So, I’ve no idea what Curry’s are doing there!
Did they try to sell you a warranty at point of sale?
I think that number you called needs looking into further.
The ‘Register’ your warranty sharp practice should have all been regulated out of existence.
As mentioned, it was only ever a data collection tool, which people were fooled into willingly engaging with.
Now it seems here, that it’s being expanded into a fake sales opportunity too.
I’m not sure if this is Samsung, Curry’s, or both of them up to no good though?!?
As I mentioned, UK retailer tend to sell the Samsung TVs with a 5 yr warranty included.
(I know the Samsung mandated warranty is one year)
So, I’ve no idea what Curry’s are doing there!
Did they try to sell you a warranty at point of sale?
I think that number you called needs looking into further.
The ‘Register’ your warranty sharp practice should have all been regulated out of existence.
As mentioned, it was only ever a data collection tool, which people were fooled into willingly engaging with.
Now it seems here, that it’s being expanded into a fake sales opportunity too.
I’m not sure if this is Samsung, Curry’s, or both of them up to no good though?!?
Red 5 said:
All very strange then!
It would seem so yes.Red 5 said:
As I mentioned, UK retailer tend to sell the Samsung TVs with a 5 yr warranty included.
(I know the Samsung mandated warranty is one year)
So, I’ve no idea what Curry’s are doing there!
Did they try to sell you a warranty at point of sale?
Yes, they tried all the usual... I also noticed that telephone number, email address and home address were mandatory fields on his screen, and he had to type a load of garbage when I refused to give my details (some which Samsung unfortunately now have...)(I know the Samsung mandated warranty is one year)
So, I’ve no idea what Curry’s are doing there!
Did they try to sell you a warranty at point of sale?
Red 5 said:
I think that number you called needs looking into further.
The ‘Register’ your warranty sharp practice should have all been regulated out of existence.
As mentioned, it was only ever a data collection tool, which people were fooled into willingly engaging with.
Now it seems here, that it’s being expanded into a fake sales opportunity too.
I’m not sure if this is Samsung, Curry’s, or both of them up to no good though?!?
I checked the number - it does indeed belong to Samsung.The ‘Register’ your warranty sharp practice should have all been regulated out of existence.
As mentioned, it was only ever a data collection tool, which people were fooled into willingly engaging with.
Now it seems here, that it’s being expanded into a fake sales opportunity too.
I’m not sure if this is Samsung, Curry’s, or both of them up to no good though?!?
03307267864 is the number my wife called - although I note in one of the websites I found there was a comment to say it was a Samsung number and it has since changed.
https://who-called.co.uk/Number/03307267864
I think it’s normal to give your details at point of sale, as you’re entering into a contract.
The retailer can’t share that info though, without asking you explicitly, each time.
So Samsung wouldn’t know your details, which is why lots of manufacturers do the whole ‘Register’
ploy, so you willingly provide them.
(Some would give extra cover free in exchange)
This is all supposed to be rendered pointless now, as GDRP renders this harvested worthless.
I still think that 0330 number might be a redirect to a 3rd party
Enjoy the new TV anyway and stay out of Currys in future!
The retailer can’t share that info though, without asking you explicitly, each time.
So Samsung wouldn’t know your details, which is why lots of manufacturers do the whole ‘Register’
ploy, so you willingly provide them.
(Some would give extra cover free in exchange)
This is all supposed to be rendered pointless now, as GDRP renders this harvested worthless.
I still think that 0330 number might be a redirect to a 3rd party
Enjoy the new TV anyway and stay out of Currys in future!
Zirconia said:
Did you look at the "Which" link further up, somewhere in there is the manufacturers responsibility for repairs.
I did, yes.It doesn't matter now anyway - we have "registered" our product (for what that was worth).
We thought we were doing the right thing at the time, and I guess apart from the data gathering there's no real harm done.
Forums | Home Cinema & Hi-Fi | Top of Page | What's New | My Stuff