Contacting Sky during a pandemic?
Discussion
I’ve come to the conclusion there just aren’t many good films these days 
Sky Cinema has become something I browse, but rarely watch. One or two films some months, but none at all on others.
I’d rather cancel and just ‘rent’ the odd title on demand.
Sky messages say not to contact them at this time unless you are a key worker, or in an at risk group.
Use My Sky app they advise. Ok I get that.
If I try to cancel Cinema in the app, it tells me to call them on the 0333 number (as they want to stop me cancelling) which just told me not to call them!
Not sure what to do about this now. I understand prioritising some groups, but they are hiding behind this for their own financial reasons.
I’m not a key worker, so any any ideas?
Sky Cinema has become something I browse, but rarely watch. One or two films some months, but none at all on others.
I’d rather cancel and just ‘rent’ the odd title on demand.
Sky messages say not to contact them at this time unless you are a key worker, or in an at risk group.
Use My Sky app they advise. Ok I get that.
If I try to cancel Cinema in the app, it tells me to call them on the 0333 number (as they want to stop me cancelling) which just told me not to call them!
Not sure what to do about this now. I understand prioritising some groups, but they are hiding behind this for their own financial reasons.
I’m not a key worker, so any any ideas?
I want to do the same. If I held on said I was a teacher how would they know?
The other option is to write to them, recoded delivery and cancel the DD 31 days after date of receipt.
They are delibaretly hard to contact when you want to leave and they are abusing the current situation in rejecting normal requests to cancel
The other option is to write to them, recoded delivery and cancel the DD 31 days after date of receipt.
They are delibaretly hard to contact when you want to leave and they are abusing the current situation in rejecting normal requests to cancel
Sky up'd my bill recently with no warning. I tried contacting them but no way to get through. Cancelled my Direct Debit and waited. 3 days later received a text saying there was an issue with payments and can I call. They must put your phone number on an important list, because when I called I went straight through to someone, no holding, no menus!
They are greedy gits. If you're holding 'their' money, they'll talk.
They are greedy gits. If you're holding 'their' money, they'll talk.
I thought I had issues with my box and as per my thread it turned out the motherboard in the TV has conked out.
I am down as a Key Worker and my wife works in as school so I just persevered and got through to a very helpful chap.
My thinking is, pandemic or whatever, I pay that company well over £100 a month for services, if they cant provide me with service then they can p
s off, its been long enough now to get things sorted. I dont want to be told I need to be a key worker (even though we both technically are) old, infirm, ill or whatever to get any support with an issue.
Giving vulnerable people priority is one thing but telling you to pee off is another and its not exactly life and death type stuff anyway, like water, heating, electricity etc, its TV, telephone and internet.
I am down as a Key Worker and my wife works in as school so I just persevered and got through to a very helpful chap.
My thinking is, pandemic or whatever, I pay that company well over £100 a month for services, if they cant provide me with service then they can p
s off, its been long enough now to get things sorted. I dont want to be told I need to be a key worker (even though we both technically are) old, infirm, ill or whatever to get any support with an issue.Giving vulnerable people priority is one thing but telling you to pee off is another and its not exactly life and death type stuff anyway, like water, heating, electricity etc, its TV, telephone and internet.
J4CKO said:
I thought I had issues with my box and as per my thread it turned out the motherboard in the TV has conked out.
I am down as a Key Worker and my wife works in as school so I just persevered and got through to a very helpful chap.
My thinking is, pandemic or whatever, I pay that company well over £100 a month for services, if they cant provide me with service then they can ps off, its been long enough now to get things sorted. I dont want to be told I need to be a key worker (even though we both technically are) old, infirm, ill or whatever to get any support with an issue.
Giving vulnerable people priority is one thing but telling you to pee off is another and its not exactly life and death type stuff anyway, like water, heating, electricity etc, its TV, telephone and internet.
So you are a key worker and vulnerable?I am down as a Key Worker and my wife works in as school so I just persevered and got through to a very helpful chap.
My thinking is, pandemic or whatever, I pay that company well over £100 a month for services, if they cant provide me with service then they can p
s off, its been long enough now to get things sorted. I dont want to be told I need to be a key worker (even though we both technically are) old, infirm, ill or whatever to get any support with an issue.Giving vulnerable people priority is one thing but telling you to pee off is another and its not exactly life and death type stuff anyway, like water, heating, electricity etc, its TV, telephone and internet.
It is a p*ss take for sure!
I found the Sky freephone number and gave them a call. All the ste messages about Covid and other things too an age and very very boring.
I got through almost immediately this evening, as it seems the instruction to hang up and bugger off is widely heeded.
They did spend far too long trying to cancel my cancellation. Special VIP offer of £14pm etc.
Listed all the great movies coming soon. (All rubbish to me)
I’d have had to be very abrupt to circumvent the retention process. The lady was friendly enough and I was too nice.
£19 saved, which is a bloody lot, for something I just don’t use much.
I think my first full Sky subscription over 20 years ago wasn’t much more than that in total!
I found the Sky freephone number and gave them a call. All the s
te messages about Covid and other things too an age and very very boring. I got through almost immediately this evening, as it seems the instruction to hang up and bugger off is widely heeded.
They did spend far too long trying to cancel my cancellation. Special VIP offer of £14pm etc.
Listed all the great movies coming soon. (All rubbish to me)
I’d have had to be very abrupt to circumvent the retention process. The lady was friendly enough and I was too nice.
£19 saved, which is a bloody lot, for something I just don’t use much.
I think my first full Sky subscription over 20 years ago wasn’t much more than that in total!
Red 5 said:
It is a p*ss take for sure!
I found the Sky freephone number and gave them a call. All the ste messages about Covid and other things too an age and very very boring.
I got through almost immediately this evening, as it seems the instruction to hang up and bugger off is widely heeded.
They did spend far too long trying to cancel my cancellation. Special VIP offer of £14pm etc.
Listed all the great movies coming soon. (All rubbish to me)
I’d have had to be very abrupt to circumvent the retention process. The lady was friendly enough and I was too nice.
£19 saved, which is a bloody lot, for something I just don’t use much.
I think my first full Sky subscription over 20 years ago wasn’t much more than that in total!
One of the best days of my life (sad) was putting 2 fingers up to sky. They used to ring to get me back, but could not really trump the cost of nothing and missing nothing....I found the Sky freephone number and gave them a call. All the s
te messages about Covid and other things too an age and very very boring. I got through almost immediately this evening, as it seems the instruction to hang up and bugger off is widely heeded.
They did spend far too long trying to cancel my cancellation. Special VIP offer of £14pm etc.
Listed all the great movies coming soon. (All rubbish to me)
I’d have had to be very abrupt to circumvent the retention process. The lady was friendly enough and I was too nice.
£19 saved, which is a bloody lot, for something I just don’t use much.
I think my first full Sky subscription over 20 years ago wasn’t much more than that in total!
Alucidnation said:
J4CKO said:
I thought I had issues with my box and as per my thread it turned out the motherboard in the TV has conked out.
I am down as a Key Worker and my wife works in as school so I just persevered and got through to a very helpful chap.
My thinking is, pandemic or whatever, I pay that company well over £100 a month for services, if they cant provide me with service then they can ps off, its been long enough now to get things sorted. I dont want to be told I need to be a key worker (even though we both technically are) old, infirm, ill or whatever to get any support with an issue.
Giving vulnerable people priority is one thing but telling you to pee off is another and its not exactly life and death type stuff anyway, like water, heating, electricity etc, its TV, telephone and internet.
So you are a key worker and vulnerable?I am down as a Key Worker and my wife works in as school so I just persevered and got through to a very helpful chap.
My thinking is, pandemic or whatever, I pay that company well over £100 a month for services, if they cant provide me with service then they can p
s off, its been long enough now to get things sorted. I dont want to be told I need to be a key worker (even though we both technically are) old, infirm, ill or whatever to get any support with an issue.Giving vulnerable people priority is one thing but telling you to pee off is another and its not exactly life and death type stuff anyway, like water, heating, electricity etc, its TV, telephone and internet.
But, at the end of the day, they are a commercial operation providing a service that I pay over £100 a month for, I dont think they get to completely disregard my requests for assistance because of the Covid Pandemic, especially after 8 weeks or so,
I am fine if they prioritise, but the phone system suggests if you arent in the categories then dont ring as they wont speak to you, the chap I spoke to said they are actually pretty quiet as it is forcing people to try the easy fixes such as turning the box off and on, I tried all that and the fault seemed a bit more esoteric so I called.
Turned out to be the TV anyway, but a weird fault where menus and stuff were ok but any video was scrambled, bit more testing and I twigged and cancelled the visit.
Go down the complaint route.
I got a call back the next day and £25 back.
I cancelled Sky sports in March and changed my package. By May it’s still showing despite the chat happening.
Same thing with Virgin. I had cancelled it all to move to Sky as I only needed Broadband. 3 months and £150 paid instead of £22 a month (£66) had to do the same with them.
It’s cost me £180 since March but i’m getting it back. If you just let them they will continue.
I got a call back the next day and £25 back.
I cancelled Sky sports in March and changed my package. By May it’s still showing despite the chat happening.
Same thing with Virgin. I had cancelled it all to move to Sky as I only needed Broadband. 3 months and £150 paid instead of £22 a month (£66) had to do the same with them.
It’s cost me £180 since March but i’m getting it back. If you just let them they will continue.
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