Update: Renault Complaint - RESULT!!!
Discussion
For those that read of my battle with Renault over the past few weeks, and those who also wanted some indication of how things went (as they were also experiencing difficulty), I can report a minor result!
Having used the contact provided by a kind PHer (Im sorry I dont know who you are as the thread was deleted fairly swiftly), I received an email this morning offering to pay me back for the provisional work carried out by the Renault main dealer prior to them actually fixing the main issue (manifold gasket replacement).
Now, I appreciate that I am still heavily out of pocket - BUT, getting a few hundred quid back is an unexpected and pleasant result which I dont think I (or many others here) thought would happen.
Now I just have to wait for the cheque through the post!
So, dont give up and roll over if you've been turned down by the first robot in Customer Services - giving them all the information, keeping every word of correspondence and ultimately hitting the right mailbox has paid off in a small way at least!
Having used the contact provided by a kind PHer (Im sorry I dont know who you are as the thread was deleted fairly swiftly), I received an email this morning offering to pay me back for the provisional work carried out by the Renault main dealer prior to them actually fixing the main issue (manifold gasket replacement).
Now, I appreciate that I am still heavily out of pocket - BUT, getting a few hundred quid back is an unexpected and pleasant result which I dont think I (or many others here) thought would happen.
Now I just have to wait for the cheque through the post!
So, dont give up and roll over if you've been turned down by the first robot in Customer Services - giving them all the information, keeping every word of correspondence and ultimately hitting the right mailbox has paid off in a small way at least!
and now the confirmation:
Dear Mr *911*
Thank you for your email received today, 18 November 2010.
I am pleased to confirm that I have raised a cheque for the sum of £300, as a full and final settlement. This will be sent to the address you have provided and should reach you with in 7-10 working days.
Should you require any future assistance then please do not hesitate to contact us on our freephone number 0800 072 3372 or by email on customer.services@renault.co.uk.
Our dedicated customer services department is open from 9.00am to 5.30pm, Monday to Friday (excluding Bank holidays).
Kind regards
Joe
Dear Mr *911*
Thank you for your email received today, 18 November 2010.
I am pleased to confirm that I have raised a cheque for the sum of £300, as a full and final settlement. This will be sent to the address you have provided and should reach you with in 7-10 working days.
Should you require any future assistance then please do not hesitate to contact us on our freephone number 0800 072 3372 or by email on customer.services@renault.co.uk.
Our dedicated customer services department is open from 9.00am to 5.30pm, Monday to Friday (excluding Bank holidays).
Kind regards
Joe
soad said:
Bet that brightened up your day- not read the original thread or don't recall it.
Better than nothing
Oh yes, put a smile on my miserable face for a change Better than nothing
(In brief, I had exchanged approx 11,000 words of emails with Renaults customer support area and was getting nowhere - and they kept completely missing the point of my comments. Anyway, persistence has paid off
)All I need to do now is sell both the cars and never make the same mistake again...
TheEnd said:
Renault Joe said:
Should you require any future assistance then please do not hesitate to contact us on our freephone number 0800 072 3372 or by email on customer.services@renault.co.uk.
Money coming back out of a manufacturer is a major result in my book, and a small 'choked' admission that they know something is amiss really.
A911DOM said:
TheEnd said:
Renault Joe said:
Should you require any future assistance then please do not hesitate to contact us on our freephone number 0800 072 3372 or by email on customer.services@renault.co.uk.
Money coming back out of a manufacturer is a major result in my book, and a small 'choked' admission that they know something is amiss really.
Shame they couldnt have got it right in the first place by designing something robust but hey-ho
halo34 said:
A911DOM said:
TheEnd said:
Renault Joe said:
Should you require any future assistance then please do not hesitate to contact us on our freephone number 0800 072 3372 or by email on customer.services@renault.co.uk.
Money coming back out of a manufacturer is a major result in my book, and a small 'choked' admission that they know something is amiss really.
Shame they couldnt have got it right in the first place by designing something robust but hey-ho
Sorry for the late bump to this thread - But I thought I should share with you chaps the ultimate joy in this long and painful experience with Renault.
The final cherry on the cake came last night when my mum phoned to say that a letter and cheque had arrived from Renault.
I asked her to read the letter out for my own personal amusement, but the best bit was a yet to come!
Having spoken to the 'right' people at Renault, they obviously decided that I had a valid reason to be pee'd off - but the person to send me the apology and the money should be the dozey bint that had been jerking me about for the last few months...
Ooooooh that must have stung, having to apologise for the experience, having been overruled, and then having to put your name at the bottom of the letter giving me the money back! A nice touch from the boys at Renault I thought - Fantastic!
The final cherry on the cake came last night when my mum phoned to say that a letter and cheque had arrived from Renault.
I asked her to read the letter out for my own personal amusement, but the best bit was a yet to come!
Having spoken to the 'right' people at Renault, they obviously decided that I had a valid reason to be pee'd off - but the person to send me the apology and the money should be the dozey bint that had been jerking me about for the last few months...
Ooooooh that must have stung, having to apologise for the experience, having been overruled, and then having to put your name at the bottom of the letter giving me the money back! A nice touch from the boys at Renault I thought - Fantastic!
The Crack Fox said:
Result ! Good work ! OK, you've still shelled out a small fortune and wasted 11000 words to get some money back, so Renault hardly cover themselves in glory, but well done to you for perservering !
Now, get something non-frog !
Its next on the agenda Now, get something non-frog !
It might seem like a lot of effort and time to have wasted for 300 quid. But considering Im at home, out of work and had nothing much better to do than chase down the injustices of my financial outlay on these hideous euroboxes.
Like I say - absolute cherry on the cake knowing the very same person whos been trying to palm me off had to swallow it and cough up in the end!!!
Brilliant! A911DOM said:
Sorry for the late bump to this thread - But I thought I should share with you chaps the ultimate joy in this long and painful experience with Renault.
The final cherry on the cake came last night when my mum phoned to say that a letter and cheque had arrived from Renault.
I asked her to read the letter out for my own personal amusement, but the best bit was a yet to come!
Having spoken to the 'right' people at Renault, they obviously decided that I had a valid reason to be pee'd off - but the person to send me the apology and the money should be the dozey bint that had been jerking me about for the last few months...
Ooooooh that must have stung, having to apologise for the experience, having been overruled, and then having to put your name at the bottom of the letter giving me the money back! A nice touch from the boys at Renault I thought - Fantastic!
That would have made my dsy aswell. Great result.The final cherry on the cake came last night when my mum phoned to say that a letter and cheque had arrived from Renault.
I asked her to read the letter out for my own personal amusement, but the best bit was a yet to come!
Having spoken to the 'right' people at Renault, they obviously decided that I had a valid reason to be pee'd off - but the person to send me the apology and the money should be the dozey bint that had been jerking me about for the last few months...
Ooooooh that must have stung, having to apologise for the experience, having been overruled, and then having to put your name at the bottom of the letter giving me the money back! A nice touch from the boys at Renault I thought - Fantastic!
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