This will make you laugh or cry - made me cry...

[neil_cardiff]

[Rant on]
Well, I've had a fantistic morning this morning.

I had to fly from Cardiff to Glasgow to collect my girlfriend and her car and drive her home to Cardiff in time for my xmas party.

Now originaly, her father was going to do this, but he had his xmas party last night so in the interests of safety, he asked me to go.

Now all I had to do was to change the flight details from his name to mine, and everything would be fine. The lady who I did this with at (sorry about this) BMIBaby said she would send the booking number to my works email address, and I could then use that. Now I never recieved this, but I've flown without one before just on my passport so I didn't worry.

So! I get to Cardiff Airport this morning at 6am and go to check in. Guess what! No record of my name or the previous name it was booked under. Obviously I start to get a bit irate here, I know I booked the flight, so therefore why am I not on it? So I asked them to phone BMIBaby to find out - and guess what! BMIBaby's office does not open until 8am!

SO I'm left up shit creek without a paddle. No number/name - no flight says the woman at the check-in desk (who I realised is not to blame really).

So, I can't fly to Glasgow - nor can I get there in any other way in order to get my missus back on time for my do tonight. The only option I then had was to stick her on a train to Cardiff, and then I fly up on Saturday morning, to drive her and all of her stuff back to Cardiff. On my Own. At more expense.

I then phone BMIBaby once home after 8am to find out what the fcuk is going on.
"I'm sorry sir, we have no record of you booked for this flight under Bolton - spelt B-O-L-T-O-N, nor have we under the previous name" says the lady at the other end.
"Ok" I say "What about tracking it from the Credit Card purchase?" This works eventually after I insisted I HAD purchased a flight.
"Ah" I get "You seem to have been booked under Bulton spelt B-U-L-T-O-N" (which explains why I didn't receive an email)

Noooooooooooooooooooooooooooooooo!!!!!!!!!!!

I cannot believe the incompetance of some people these days.

I am considerably out of pocket because of a stupid spelling mistake :

2 x Taxi (1@£16, 1@£20)
1 x Wasted Flight (£25 total)
2 x Days Leave (16 x hourly rate of £45)
1 x Train Fare (£105)

and a partridge in a pear tree...

All because of one simple bloody admin error. They is gonna pay!

[Rant off]

Ahh...Thats better...

>>> Edited by neil_cardiff on Thursday 19th December 09:59

[CarZee]

The moral of the story is 'Never try to do anything' in this country...

Well, it's not really, but I know how days like this make you wonder why you bother..

I always spell everything out.. people in callcentres are usually either morons or not at all interested in being there or doing the job properly. Which, if you've ever been in a callcentre, you'll understand..

Double check everything, suspect everyone of stupidity until proven otherwise & you won't go far wrong