Discussion
Picked up a 98/S Scooby at the w/e. 72k, FSH, very tidy, from an established (& recommended) small dealer. Took it for a light thrashing and 10ish miles later it started making a god awful clatter. Upshot is probably the big end.
So, do I ask for my money back or let them fix it. They have muttered about a new engine, which would be nice, but is a rebuild worth it?
All in all I am a tad peeved.
So, do I ask for my money back or let them fix it. They have muttered about a new engine, which would be nice, but is a rebuild worth it?
All in all I am a tad peeved.
Picked up a 98/S Scooby at the w/e. 72k, FSH, very tidy, from an established (& recommended) small dealer. Took it for a light thrashing and 10ish miles later it started making a god awful clatter. Upshot is probably the big end.
So, do I ask for my money back or let them fix it. They have muttered about a new engine, which would be nice, but is a rebuild worth it?
All in all I am a tad peeved.
Take it back - bin it. Get your cash back and find another...
Quote the good old sale of goods act at them.
A product must be of merchantable quality and be fit for the purpose ..etc..etc...
Legally I think they're on a sticky wicket if they refuse a refund.
Check with your local CSB if in doubt.
Good luck (PS. amazing that a Scooby went bang - never heard of any problems with them before)
A product must be of merchantable quality and be fit for the purpose ..etc..etc...
Legally I think they're on a sticky wicket if they refuse a refund.
Check with your local CSB if in doubt.
Good luck (PS. amazing that a Scooby went bang - never heard of any problems with them before)
bill, is it under finance? I had a similar problem buying a pug 106 for my son, it went pop after 5 days (big ends) the dealer said they would pay up to the cover limit (£300) I got in touch with the finance company (I think you have to keep them informed as a point of law)and told them I had no intention of paying anything whatsoever. They took care of everything.
Not financed - got it on the mortgage, so its not real money! Unless the housing market crashes.
The dealers want to have a look inside, to check what the actual problem is. I'v not told them I want a refund yet, as the CAB are busy and I'm checking exactly where I stand.
Glad i didn't sell my old car.
The dealers want to have a look inside, to check what the actual problem is. I'v not told them I want a refund yet, as the CAB are busy and I'm checking exactly where I stand.
Glad i didn't sell my old car.
Quick update (Thanks for the advice btw chaps)
It was the big end, they are putting in an engine from a breakers. The CAB were very nice but not hugely useful - 1)Appointments only 3 days a week, for 3 hours. 2)You can't book an appointment, cos they're too busy to answer the phone. Repeat ad nauseam. When I did finally collar someone they told me what I knew from the website and then advised me to talk to Trading Standards.
TS were very helpful: (as mentioned by plipton) quote the Sale of Goods Act 1979 (as amended) in a letter stating that you are exercising your rights to reject the vehicle as it is not of satisfactory quality with respect to its mechanical durability, and give them a deadline (28 days is good) to pay you back. It helps if you haven't driven it since it broke.
Dunno how important the cod legalese is, but the upshot is I phoned them up, they tried to persuade me it would be better than it was, I said No, they gave me a full refund. No need for any letter or nastiness.
It was the big end, they are putting in an engine from a breakers. The CAB were very nice but not hugely useful - 1)Appointments only 3 days a week, for 3 hours. 2)You can't book an appointment, cos they're too busy to answer the phone. Repeat ad nauseam. When I did finally collar someone they told me what I knew from the website and then advised me to talk to Trading Standards.
TS were very helpful: (as mentioned by plipton) quote the Sale of Goods Act 1979 (as amended) in a letter stating that you are exercising your rights to reject the vehicle as it is not of satisfactory quality with respect to its mechanical durability, and give them a deadline (28 days is good) to pay you back. It helps if you haven't driven it since it broke.
Dunno how important the cod legalese is, but the upshot is I phoned them up, they tried to persuade me it would be better than it was, I said No, they gave me a full refund. No need for any letter or nastiness.
With boot and roof bars. 
deltaf said: Are you nuts Bill? "Theyre putting in an engine from the breakers"...
Tell em to stuff it up their chuff and demand your money back!
billh said:...they tried to persuade me it would be better than it was, I said No, they gave me a full refund.
Have fun on the hunt for the new car Bill.
deltaf said: Are you nuts Bill? "Theyre putting in an engine from the breakers"...
Tell em to stuff it up their chuff and demand your money back!
Its obviously been knocked about, and what if its been a write off?
Ditch it fast mate!
signed: worried.
I dunno, you wander off for a few hours, come back and someones grabbed the wrong end of the stick and given it a good shake.
Thankfully, I'm no more nuts than you...
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