NTL, say no more...........
Discussion
Had an Email this morning ..........
"NTL have recently changed their acceptable use policy. Specifically,
guidelines have been introduced regarding "Normal use" of the service:-
> Nobody may use the Services, either directly or indirectly in excess
> of "normal use" bandwidth limits set out in this section. "Normal use"
> of the service is defined as up to 1 gigabyte downstream
> of data transfer daily.
NTL, the complete communications company, have decided not to inform
you the customer of these changes directly as the average user is
'not tech enough' to understand.
Under the Terms and Conditions it is the customer's responsibility
to check the Acceptable Use Policy (which may be changed at any time)
and make themselves aware of any changes.
In their own Terms and Conditions, ntl undertake to inform you of any
material changes in the contract in advance in writing but they have
not chosen to do this in this case.
The contract also states that you have 30 days to complain about any
material changes before you are deemed to have accepted them (even though you may be unaware of the changes).
A growing number of people are unhappy with this 1GB per day usage
guideline that effectively reduces the amount of data that users can
download in a day on the 1Mbit service (for example) by 90%."
Apart from the fact that NTL think that I am too thick to understand the issues involved, I am none too happy about my "Unlimited" service becoming limited.
Anyone else heard of this?
"NTL have recently changed their acceptable use policy. Specifically,
guidelines have been introduced regarding "Normal use" of the service:-
> Nobody may use the Services, either directly or indirectly in excess
> of "normal use" bandwidth limits set out in this section. "Normal use"
> of the service is defined as up to 1 gigabyte downstream
> of data transfer daily.
NTL, the complete communications company, have decided not to inform
you the customer of these changes directly as the average user is
'not tech enough' to understand.
Under the Terms and Conditions it is the customer's responsibility
to check the Acceptable Use Policy (which may be changed at any time)
and make themselves aware of any changes.
In their own Terms and Conditions, ntl undertake to inform you of any
material changes in the contract in advance in writing but they have
not chosen to do this in this case.
The contract also states that you have 30 days to complain about any
material changes before you are deemed to have accepted them (even though you may be unaware of the changes).
A growing number of people are unhappy with this 1GB per day usage
guideline that effectively reduces the amount of data that users can
download in a day on the 1Mbit service (for example) by 90%."
Apart from the fact that NTL think that I am too thick to understand the issues involved, I am none too happy about my "Unlimited" service becoming limited.
Anyone else heard of this?
Yes, I've heard of it. Go to www.adslguide.org.uk and you should be able to find out more about it. Just one more nail in the coffin of cr%p customer service that NTL seems to have.
All the ISP's are looking at capping download limits, mostly to control their bandwith.
In fact my ISP (Nildram) has just announced a new high speed ADSL service and put in a cap. Mind you they have a different approach to the cap than NTL. They looked at what you could download in a month flat out on a 512kps link and set the cap at that level. That's 150 GB per month - over a month, instead of NTL which I think *average* their limits over a two week period! Sorry if that sounded like a plug - but NTL seems so bad I just had to put an example of what another company was doing.
All the ISP's are looking at capping download limits, mostly to control their bandwith.
In fact my ISP (Nildram) has just announced a new high speed ADSL service and put in a cap. Mind you they have a different approach to the cap than NTL. They looked at what you could download in a month flat out on a 512kps link and set the cap at that level. That's 150 GB per month - over a month, instead of NTL which I think *average* their limits over a two week period! Sorry if that sounded like a plug - but NTL seems so bad I just had to put an example of what another company was doing.
NTL I would be most unhappy as I average about 80GB per month. 
See my post at 08:45 
Is that your race car James?!
Is that your race car James?!
jamesc said: Have a look here:
www.nthellworld.com
regards
James
I heard about this, and I am not pleased. Fair enough, I’m not likely to download a Gig in a day, but that’s not the point. I only have a 128 connection and get downloads of 30kbs, sometimes 40kbs. To download a gig would take the best part of a day. But, I’m on a home network, and it’s amazing how much it all adds up. Think I may give them a call, informing them that a 1 gig LIMIT contradicts their UnLIMITED service in which I originally subscribed. I can’t find the contract so I'm not sure but I’m guessing there will be some small print, Subject to limits, or something.
What you doing about it superflid?
What you doing about it superflid?
I gather that NTL are really being tight fisted. Their home package will now no longer support VPN - bad news for home workers. When asked why they had done this, they stated that this was business use, and thus a business implementation should be used. That'll be more expensive then.....for the 
SAME SERVICE.
Could make ones blood boil.
And rest......
SAME SERVICE. Could make ones blood boil.
And rest......
Jeez,
They were phoning me up only a couple of days ago trying to hard sell a free installation offer ISDN,600 or 1mg download speeds. Sounded tempting, they said there was no limit and l could have it on all the time...blah blah.
So they weren't lying exaclty, they were just trying to protect my fragile little mind from harsh technical terms like 1Gb/day.
They were phoning me up only a couple of days ago trying to hard sell a free installation offer ISDN,600 or 1mg download speeds. Sounded tempting, they said there was no limit and l could have it on all the time...blah blah.
So they weren't lying exaclty, they were just trying to protect my fragile little mind from harsh technical terms like 1Gb/day.
OK fine y'all - NTL are conducting corporate hari-kiri at present BUT consider this - if all broadband users did cane the service to its limits - the businesses offering this service that we DO appreciate would be unable to afford the infrastructure costs to service demand - so they could go bust, up prices or let service run down to the point where customers desert in their droves and the companies go bust painfully slowly.
What I am suggesting is that yes BT, NTL, Telewest et al. made big mistakes during the telecoms boom years but at the end of the day they own the infrastrucutre that IS giving us pretty decent broadband service for a fairly reasonable price (£25 a month) - and to threaten all this means in the long run that yes NTL might back down but what if it goes bust by the end of the year and you are all faced with a new operator who feels £50 or £75 a month is reasonable or worse a return to dial up at 56k!
What I am suggesting is that yes BT, NTL, Telewest et al. made big mistakes during the telecoms boom years but at the end of the day they own the infrastrucutre that IS giving us pretty decent broadband service for a fairly reasonable price (£25 a month) - and to threaten all this means in the long run that yes NTL might back down but what if it goes bust by the end of the year and you are all faced with a new operator who feels £50 or £75 a month is reasonable or worse a return to dial up at 56k!
alan_driver said: UPDATE.
I have downloaded more than 1 gig today, (differet versions of linux) and nothing has happened as i can still use it now. Apparently, If you use over a gig a day over 3 days they write to you telling you that as a fair use policy you must upgrade to the business package.
We've got ntl broadband (the 600k one) and we've been downloading at WELL over the 1 gig a day limit since they announced it (there's 4 of us connected in the house). According to the MD on the nthellowrld website, they'll contact us if we go over the limit for more than 3 consecutive days in a 60 day period, but we've heard nothing.
Apparently, the main bandwidth hog for ntl is external (ie non-ntl) newsgroups, which cost them a lot of money to handle. Stupidly of ntl, their newsgroups are utter s
te, with files posted there only staying a week, whereas in most groups they stay for over a month. They also deleted a load of groups a few months back. Traffic to the ntl groups do not cost ntl much money since all the traffix is internal, but since they closed some of the groups more and more traffic is going external, which costs them a fortune. ntl's response, cap the traffic, rather then have decent newsgroups. Retards. This was reported on the BBC news back in Feb,
http://news.bbc.co.uk/1/hi/technology/2740621.stm
http://news.bbc.co.uk/1/hi/technology/2744581.stm
Claire
http://news.bbc.co.uk/1/hi/technology/2740621.stm
http://news.bbc.co.uk/1/hi/technology/2744581.stm
Claire
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