Reasonable to expect the dealer to pay collection costs?

[daveknott5]

Hi Guys, I'm in the process of returning a car as it was not as described "i.e., in very good condition" and additionally the dealer was not transparent in revealing the 1st owner was Enterprise Rent a Car, not a private owner. The car has a cracked undertray, and the sump has also been grazed. The car was purchased through SEAT's Approved Used Car programme and the dealership have confirmed they will refund me in full. The issue is that the car came from 247 miles away. They have quoted £200 to come and collect the car.

Is this reasonable? or should the dealer pick up the costs as the car was not as described?

[TheEnd]

I would have expected to take it back myself and get the train home.

[tercelgold]

Can you meet them half way?, if they have another collection or a Seat dealer perhaps.

[RemainAllHoof]

Reasonable but sadly won't happen unless you can blind them with logic.

[miniman]

Send them the £200, along with an invoice for £200 for storage of their car on your property.

[confused_buyer]

miniman said:

Send them the £200, along with an invoice for £200 for storage of their car on your property.

Presumably then, if they have been storing the car the OP won't require a refund? Non-starter I'm afraid as at this point in time the car is the OP's property and they are selling it to the dealer.

Assuming this is being returned under some sort of "30 day no quibble" money back approved warranty scheme then it depends on the T&C's as to whether the car has to be returned by the owner or not. I suspect it does but worth looking.

Incidentally, I don't know how old the car is, but virtually every yearish old car sold through any dealer of any make will have been a hire car or manufacturer "management" car/demo. Virtually none will have been privately owned. Which private buyers buy a car new, run it for 6-12 months and then sell it back to the dealer unless they hate it or it has an inherent fault? Answer: virtually none.

[miniman]

confused_buyer said:

miniman said:

Send them the £200, along with an invoice for £200 for storage of their car on your property.

Presumably then, if they have been storing the car the OP won't require a refund? Non-starter I'm afraid as at this point in time the car is the OP's property and they are selling it to the dealer.

Assuming this is being returned under some sort of "30 day no quibble" money back approved warranty scheme then it depends on the T&C's as to whether the car has to be returned by the owner or not. I suspect it does but worth looking.

Incidentally, I don't know how old the car is, but virtually every yearish old car sold through any dealer of any make will have been a hire car or manufacturer "management" car/demo. Virtually none will have been privately owned. Which private buyers buy a car new, run it for 6-12 months and then sell it back to the dealer unless they hate it or it has an inherent fault? Answer: virtually none.

Yes it was slightly tongue in cheek to be honest.