Kia battery warranty work taking 12 weeks! I'm out of pocket
Discussion
My Kia E Niro was rendered undrivable due to a battery issue. The dealer couldn't look at it for 3.5 weeks, and they are now telling me it needs to go back to Kia head office for a new battery, a further delay of 9-10 weeks although they can't say for certain.
Luckily it's a company car, so I get a hire car. However this is a diesel, and costs me ten times more to run, so I am out of pocket by £20 a week.
Kia (dealer and Kia UK) have offered no apology, assitance or alternative vehicle here, but I think they should be at least coming with something as it's an issue with their car, dealer network and supply chain and as such, they are resonsible for the delay.
Anyone had a similar situation?
Not looking for anythign amazing, just covering my additional expense.
Luckily it's a company car, so I get a hire car. However this is a diesel, and costs me ten times more to run, so I am out of pocket by £20 a week.
Kia (dealer and Kia UK) have offered no apology, assitance or alternative vehicle here, but I think they should be at least coming with something as it's an issue with their car, dealer network and supply chain and as such, they are resonsible for the delay.
Anyone had a similar situation?
Not looking for anythign amazing, just covering my additional expense.
p4cks said:
Good luck. The T&Cs will no doubt have a clause stating that they're not liable for any costs incurred by you, and only covers the repair of the vehicle.
Who's supplied the hire car?
You're right, the T&C's have exactly that, but 11-12 weeks is a long time and I surmise caused by their lack of spare parts and capability.Who's supplied the hire car?
Hire Car was supplied by the lease company via Enterprise.
I had similarly bad service from Hyundai. Dealer was useless and head orifice completely uninterested in helping. An electrical fault kept draining the battery until it was goosed. Warranty didn't cover the battery. They wouldn't recover the car to a dealer.
Hyundai seven year warranty wasn't worth a toss when it came down to it.
Hyundai seven year warranty wasn't worth a toss when it came down to it.
Couple of good points that it's the lease company's responsibility - will give them a try.
Compensation - agree I am angling for this, but only for my additional costs of about £20 a week. If the lease company can supply me an EV, then I'm sorted out. Don't care if it's smaller or larger.
I wonder if going to the Daily Mail and doing a compo face will work?
Compensation - agree I am angling for this, but only for my additional costs of about £20 a week. If the lease company can supply me an EV, then I'm sorted out. Don't care if it's smaller or larger.
I wonder if going to the Daily Mail and doing a compo face will work?
hepy said:
MightyBadger said:
They have kept you mobile, suck it up.
Why do they owe you an apology?
Kia haven't kept me mobile, the lease company has. Hire car via Enterprise.Why do they owe you an apology?
Kia have offered nothing. An apology would have been nice just to say sorry for the inconvenience and additional cost.
You should take it up with your employer if it’s a company car - it would be their policy with enterprise.
And big companies don’t / can’t say sorry - it’s an admission of culpable responsibility and potentially opens the door to claims.
Why do you even want a sorry letter?
You’ve stated your issue is with the cost.
It makes no odds to your wallet if they’re sorry or not.
HHZ said:
I had similarly bad service from Hyundai. Dealer was useless and head orifice completely uninterested in helping. An electrical fault kept draining the battery until it was goosed. Warranty didn't cover the battery. They wouldn't recover the car to a dealer.
Hyundai seven year warranty wasn't worth a toss when it came down to it.
That might be because they have a 5 year warranty?Hyundai seven year warranty wasn't worth a toss when it came down to it.
CheesecakeRunner said:
For those arguing they have a courtesy car so it’s ok…
If you had a nice frugal diesel that you were doing high mileage in, and it was off the road for 12 weeks and you were given a gas guzzling petrol as a courtesy car, how would you feel?
OP, I’d take it up with your employer, and the car provider as it’s a company car. If you do business mileage and claim for it, that’s an angle to play with your employer as it’ll cost them more in expenses payments.
I wouldn’t blame Kia. Every car manufacturer is up s
t creek at the moment with parts.
For twenty quid a week I would just be happy to be mobile. Its a lease car, not a personal car owned by the complainant. Needs to take it up with his boss, simples.If you had a nice frugal diesel that you were doing high mileage in, and it was off the road for 12 weeks and you were given a gas guzzling petrol as a courtesy car, how would you feel?
OP, I’d take it up with your employer, and the car provider as it’s a company car. If you do business mileage and claim for it, that’s an angle to play with your employer as it’ll cost them more in expenses payments.
I wouldn’t blame Kia. Every car manufacturer is up s
t creek at the moment with parts. Edited by MightyBadger on Saturday 7th May 09:52
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