Dealership nearly caused a road accident.

[Ryamk1995]

My girlfriend picked her car up from an evans halshaw nissan dealership after an mot and repairs. At about 5:00pm she picked the car up and within half a mile after leaving the dealership, driving at 50mph in rush hour traffic the bonnet flew open causing significant damage to the bonnet and both wings. Luckily she was not injured. She called them and told them what happened but the woman on the phone apologised and said that there is no one left at the dealership that could help with the situation as they'd gone home and that she'd tell her manager in the morning and that they would call her tomorrow. Where do I stand with this. Will they fully repair the car or will they try to get out of it? Any help would be greatly appreciated.

[CraigyMc]

Ryamk1995 said:

My girlfriend picked her car up from an evans halshaw nissan dealership after an mot and repairs. At about 5:00pm she picked the car up and within half a mile after leaving the dealership, driving at 50mph in rush hour traffic the bonnet flew open causing significant damage to the bonnet and both wings. Luckily she was not injured. She called them and told them what happened but the woman on the phone apologised and said that there is no one left at the dealership that could help with the situation as they'd gone home and that she'd tell her manager in the morning and that they would call her tomorrow. Where do I stand with this. Will they fully repair the car or will they try to get out of it? Any help would be greatly appreciated.

If I was driving, I'd take it on the chin that I'd not checked the bonnet.

Same thing as a rental car - up to the driver to ensure it's roadworthy.

Sorry.

[paintman]

Probably best to wait & see what they say in the morning.

[Smiljan]

CraigyMc said:

Ryamk1995 said:

My girlfriend picked her car up from an evans halshaw nissan dealership after an mot and repairs. At about 5:00pm she picked the car up and within half a mile after leaving the dealership, driving at 50mph in rush hour traffic the bonnet flew open causing significant damage to the bonnet and both wings. Luckily she was not injuredd. She called them and told them what happened but the woman on the phone apologised and said that there is no one left at the dealership that could help with the situation as they'd gone home and that she'd tell her manager in the morning and that they would call her tomorrow. Where do I stand with this. Will they fully repair the car or will they try to get out of it? Any help would be greatly appreciated.

If I was driving, I'd take it on the chin that I'd not checked the bonnet.

Same thing as a rental car - up to the driver to ensure it's roadworthy.

Sorry.

I would not, the car should be serviceable and safe when handed over to the customer.

[wpa1975]

Smiljan said:

CraigyMc said:

Ryamk1995 said:

My girlfriend picked her car up from an evans halshaw nissan dealership after an mot and repairs. At about 5:00pm she picked the car up and within half a mile after leaving the dealership, driving at 50mph in rush hour traffic the bonnet flew open causing significant damage to the bonnet and both wings. Luckily she was not injuredd. She called them and told them what happened but the woman on the phone apologised and said that there is no one left at the dealership that could help with the situation as they'd gone home and that she'd tell her manager in the morning and that they would call her tomorrow. Where do I stand with this. Will they fully repair the car or will they try to get out of it? Any help would be greatly appreciated.

If I was driving, I'd take it on the chin that I'd not checked the bonnet.

Same thing as a rental car - up to the driver to ensure it's roadworthy.

Sorry.

I would not, the car should be serviceable and safe when handed over to the customer.

Exactly, you should not need to check if they have just worked on it.

[anonymous-user]

Who the fk checks a bonnet when they pick up a hire car?

[Cudd Wudd]

ScotHill said:

Who the fk checks a bonnet when they pick up a hire car?

CraigyMc

[vaud]

ScotHill said:

Who the fk checks a bonnet when they pick up a hire car?

Nobody as they have a reasonable expectation that the car is ready to drive away having been checked over.

[paradigital]

I wouldn’t so much “check” the bonnet, but one that isn’t latched is usually pretty obvious, unless you like 1” panel gaps?

[loskie]

be prepared to get your insurer to claim against the garage. Don't let the garage fob you off

[Macneil]

Only three bites this time, hardly worth the effort of setting up the fake account mate.

[CraigyMc]

Cudd Wudd said:

ScotHill said:

Who the fk checks a bonnet when they pick up a hire car?

CraigyMc

To be fair, yes. I do check rentals over before driving away. Blame years of business travel.

[Simon_GH]

All vaguely modern cars have a secondary catch for this very reason so the person who lowered the bonnet didn’t even attempt to shut it properly. It’s 100% the dealer’s fault.

[Draxindustries1]

There must be something wrong with the bonnet lock as it needs to be lifted/pushed/ pulled ect off the secondary safety latch to be lifted open. Its this very reason its there in case the bonnet isn't shut properly.

[rigga]

CraigyMc said:

If I was driving, I'd take it on the chin that I'd not checked the bonnet.

Same thing as a rental car - up to the driver to ensure it's roadworthy.

Sorry.

There often bad advice offered on PH

But that's a cracker.

[Davie]

Thread should read "OMG. Rip off stealership almost causes deaths" for maximum compo points.

But I'd agree, unless the bonnet catch is faulty then even gently resting a bonnet down will click it in to the secondary catch, designed to stop bonnets flying open if the main catch fails.

But I'd agree, your first port of call is to speak to a senior member of staff in the aftersales department and take it from there.

[bencollins4]

rigga said:

CraigyMc said:

If I was driving, I'd take it on the chin that I'd not checked the bonnet.

Same thing as a rental car - up to the driver to ensure it's roadworthy.

Sorry.

There often bad advice offered on PH

But that's a cracker.

Agreed. Would expect your Mother / Grandmother to go round checking wheel nuts are sufficiently torqued as well after a tyre / brake change?! No way, garage are fully liable and insured for this. If they become difficult, just ask for their insurance details and make a PL claim against them.

[paradigital]

anonymous said:

[redacted]

Mine’s fine.

[Davie_GLA]

The dealership will Simply state that the bonnet was opened after it left the shop and all they would need To say is that the customer Must have topped up screen wash or whatever.

Dash cam footage available?

Edited by Davie_GLA on Thursday 16th June 00:53

[General Price]

How does it damage the wings?

I saw an X5 bonnet fly up on a dual carriageway and it wrecked the bonnet,smashed the windscreen and dented the roof.