Car recovered less than hour after BMW handover
Discussion
Main BMW dealership knowingly sold me a used car with a badly buckled alloy wheel
Summary:
Purchased a car advertised on the BMW AUC website from a dealership located away from my home address.
Less than an hour after the handover, I stopped the car whilst driving back home as the car felt unsafe with heavy vibrations in the cabin on the motorway.
Car was recovered by BMW Assist to another dealership which was closest to where I had stopped. They advised one alloy wheel was badly buckled.
Contacted the supplying dealership. They authorised a new alloy wheel. This took 2 weeks to arrive – I was without my car for this period.
Raised a complaint with the suppling dealership stating they had released the car to me with a buckled wheel.
Head of Business at supplying dealership responded acknowledging the dealership knew about the buckled wheel prior to handover. Played down the issue and stated that the used car manager didn’t have time to have it repaired/replaced before the handover.
A few days prior to handover, the car passed an MOT. The MOT having been conducted at the BMW dealership.
Point to note: There was 1 month between the test drive (December) to handover (January) due to delays by the dealership. The day after the test drive they advised the nearside front tyre had a bulge and would be replaced. Following the handover, it was the nearside front alloy wheel that was badly buckled.
Thoughts?
Summary:
Purchased a car advertised on the BMW AUC website from a dealership located away from my home address.
Less than an hour after the handover, I stopped the car whilst driving back home as the car felt unsafe with heavy vibrations in the cabin on the motorway.
Car was recovered by BMW Assist to another dealership which was closest to where I had stopped. They advised one alloy wheel was badly buckled.
Contacted the supplying dealership. They authorised a new alloy wheel. This took 2 weeks to arrive – I was without my car for this period.
Raised a complaint with the suppling dealership stating they had released the car to me with a buckled wheel.
Head of Business at supplying dealership responded acknowledging the dealership knew about the buckled wheel prior to handover. Played down the issue and stated that the used car manager didn’t have time to have it repaired/replaced before the handover.
A few days prior to handover, the car passed an MOT. The MOT having been conducted at the BMW dealership.
Point to note: There was 1 month between the test drive (December) to handover (January) due to delays by the dealership. The day after the test drive they advised the nearside front tyre had a bulge and would be replaced. Following the handover, it was the nearside front alloy wheel that was badly buckled.
Thoughts?
Edited by green_D6 on Saturday 11th February 19:11
SammyS said:
Main BMW dealership knowingly sold me a used car with a buckled alloy wheel
Summary:
1...Reject and get your money backSummary:
- Purchased a car advertised on the BMW AUC website from a dealership located away from my home address.
- Less than an hour after the handover, I stopped the car whilst driving back home as the car felt unsafe with heavy vibrations in the cabin on the motorway.
- Car was recovered by BMW Assist to another dealership which was closest to where I had stopped. They advised one alloy wheel was badly buckled.
- Contacted the supplying dealership. They authorised a new alloy wheel. This took 2 weeks to arrive – I was without my car for this period.
- Raised a complaint with the suppling dealership stating they had released the car to me with a buckled wheel.
- Head of Business at supplying dealership responded acknowledging the dealership knew about the buckled wheel prior to handover. Played down the issue and stated that the used car manager didn’t have time to have it repaired/replaced before the handover.
- A few days prior to handover, the car passed an MOT. The MOT having been conducted at the BMW dealership.
2....Have wheel replaced and get over it
3...Go to the papers with a compo face
It's all the rage since Covid isn't it? Buy a car, have it delivered, rag it round for lawks and then change your mind in less than 14 days and go for a refund. 
But seriously, just let it be fixed. MoT should have at least had an advisory though unless it was so slight a buckle that it could only be detect on driving.
But seriously, just let it be fixed. MoT should have at least had an advisory though unless it was so slight a buckle that it could only be detect on driving.
swisstoni said:
You didn’t bother with a test drive then?
- Mid-December – went to dealership, test drove car, paid deposit. The following day – dealership emailed saying the nearside front tyre had a bulge and would be replaced and wheels would be checked.
- Mid-January – collected car. Within an hour of handover the car was recovered by BMW Assist to another dealership. They advised the nearside front alloy was buckled.
Edited by green_D6 on Saturday 11th February 13:19
Edited by green_D6 on Saturday 11th February 13:21
SammyS][b said:
- Contacted the supplying dealership. They authorised a new alloy wheel. This took 2 weeks to arrive – I was without my car for this period.
Your 30 day instant rejection period extends by any time that the car's back at the garage, or in for repair at another that's authorised by your supplying dealer.
This became vitally important when rejecting my Bmw.
green_D6 said:
swisstoni said:
You didn’t bother with a test drive then?
- Mid-December – went to dealership, test drove car, paid deposit. The following day – dealership emailed saying the nearside front tyre had a bulge and would be replaced and wheels would be checked.
- Mid-January – collected car. Within an hour of handover the car was recovered by BMW Assist to another dealership. They advised the nearside front alloy was buckled.
Edited by green_D6 on Saturday 11th February 13:19
Edited by green_D6 on Saturday 11th February 13:21
When these stories usually crop up on here it's because the dealer is suggesting that the buyer caused the damage themself on the way home and is refusing to remedy the issue unless the owner pays. If the dealer has acknowledged that the wheel was already buckled and replaced it then you've had a better outcome than most on here seem to.
randlemarcus said:
Bought remotely, but then messed up all those buying blind advantages by picking it up in person at the distant dealership. Oops.
Oops! Yeah, I was tempted to do that but decided I wanted the distance selling security. I test drove a similar car locally for an afternoon (also BMW) and then bought a higher spec and lower mileage one, for less. from a Dealer 4 hours away so that I now have the 14 days to decide whether to keep it or not. Arrives Monday. Any issues and it'll go back, regardless of how easy it is to fix. They get one chance at delivering a fully-functioning car!
Scrump said:
Aventador 700 said:
I think the MOT ombudsman would be interested in that, arent the MOTs recorded in the uk?
Why? I don’t think the trueness of wheels is checked in the MOT test. Obvious damage yes, but I would not expect the tester to be able to see if a wheel is buckled. i’d consider a buckled wheel ‘damaged’ but if its just a visual inspection for damage, thats pretty poor, i know in europe it wouldnt pass with a buckled wheel.
Cars can drive okay with buckled wheels. It depends how and where it was buckled whether or not it would affect driving.
Seems as though they made a judgement on it and turned out to be the wrong call.
As others have said... suck it up. Not worth the hassle of trying to deal with all the call centers and letter writing etc.
You should have asked for a courtesy car and possibly a freebie from them like a set of brake pads or something you'd normally have to pay for... dunno what's included in your deal.
They could say no... but worth asking as they have inconvenienced you. Keep it proportionate and they might agree.
Seems as though they made a judgement on it and turned out to be the wrong call.
As others have said... suck it up. Not worth the hassle of trying to deal with all the call centers and letter writing etc.
You should have asked for a courtesy car and possibly a freebie from them like a set of brake pads or something you'd normally have to pay for... dunno what's included in your deal.
They could say no... but worth asking as they have inconvenienced you. Keep it proportionate and they might agree.
Scrump said:
Aventador 700 said:
I think the MOT ombudsman would be interested in that, arent the MOTs recorded in the uk?
Why? I don’t think the trueness of wheels is checked in the MOT test. Obvious damage yes, but I would not expect the tester to be able to see if a wheel is buckled. Advisory notice item(s)
Nearside Rear Road wheel with a slightly distorted bead rim (4.2.A.1a)
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