Car purchased from a dealer has a gearbox issue
Discussion
So, I purchased an automatic (DSG) 2019 VW Golf from a dealer about 200 miles from me. The car was described as faultless, spot on and driving like a dream in the ad.
Car seemed great on the drive home.
The next day when driving it around town I noticed the clutch seemed to be slipping between 1st and 2nd gear. It got worse depending on how hard I accelerated. I've owned a nearly identical Golf DSG 7-speed before and it didn't do this at all, the change from 1st to 2nd was seamless. So I took it for a DSG service and oil filter change at the local VW dealer since one hadn't ever been recorded. Didn't improve at all.
So naturally I sent a message to the dealer. It had now been 9 days since I purchased the car. Naturally he was polite and obligating, but explained I would have to bring the car up to him for his mechanic to investigate. He then said I would have to pay a bill if no faults are discovered as the car was driving perfect when he had it.
It shouldn't be slipping and I'm near certain a clutch pack issue is there or developing. A DSG rebuild is thousands of pounds.
Where do I stand with rejecting the car if he is unable to find an issue/does not repair it? I would rather have prior knowledge to know my rights as to what is best to say or do here if he says he can't find fault with the car.
Cheers!
Car seemed great on the drive home.
The next day when driving it around town I noticed the clutch seemed to be slipping between 1st and 2nd gear. It got worse depending on how hard I accelerated. I've owned a nearly identical Golf DSG 7-speed before and it didn't do this at all, the change from 1st to 2nd was seamless. So I took it for a DSG service and oil filter change at the local VW dealer since one hadn't ever been recorded. Didn't improve at all.
So naturally I sent a message to the dealer. It had now been 9 days since I purchased the car. Naturally he was polite and obligating, but explained I would have to bring the car up to him for his mechanic to investigate. He then said I would have to pay a bill if no faults are discovered as the car was driving perfect when he had it.
It shouldn't be slipping and I'm near certain a clutch pack issue is there or developing. A DSG rebuild is thousands of pounds.
Where do I stand with rejecting the car if he is unable to find an issue/does not repair it? I would rather have prior knowledge to know my rights as to what is best to say or do here if he says he can't find fault with the car.
Cheers!
I dont think having a transmission oil change was a great idea - if there was a fault at the point of sale then you should have gone straight back to the dealer
Now he can say that someone else has caused the issue
Best case you can get a refund but you'll have lost your money for the oil change
Now he can say that someone else has caused the issue
Best case you can get a refund but you'll have lost your money for the oil change
sasquartch said:
I dont think having a transmission oil change was a great idea - if there was a fault at the point of sale then you should have gone straight back to the dealer
Now he can say that someone else has caused the issue
Best case you can get a refund but you'll have lost your money for the oil change
I don't mind losing the money for the oil change - it seemed common sense at the time, oil hasn't been changed so it probably is because of that. Sadly it hasn't improved it at allNow he can say that someone else has caused the issue
Best case you can get a refund but you'll have lost your money for the oil change
From this thread - https://www.pistonheads.com/gassing/topic.asp?h=0&...
Mammasaid said:
From the Ombudsman;
https://www.themotorombudsman.org/knowledge-base/w...
https://www.themotorombudsman.org/knowledge-base/w...
Motor Ombudsman said:
If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. This means that, when you buy the vehicle, it has to be of satisfactory quality, fit for purpose and as described.
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.
If you report the problem outside of the first 30 days, you have to give the selling dealership or garage one opportunity to repair or replace your car, with repair normally being the best option.
If this fails because the same fault persists, or a new inherent fault has developed, you’ve then got two options: a price reduction, meaning you keep the vehicle and get back some of the money you paid for it or, to exercise your final right of rejection – where you will be entitled to a refund of what you paid for the car minus a deduction for any usage you’ve had. This is usually calculated by looking at how many miles you’ve added to the vehicle, and charging a certain amount of pence for each mile driven.
It’s worth bearing in mind that, if the issue occurs in the first six months after buying the car, it’s up to the selling dealership or garage to prove that it was of satisfactory quality, fit for purpose and as described when they sold it to you. However, if you want to reject your car for a full refund within the first 30 days, or the problem happens six months or more after you bought the vehicle, you – the consumer, needs to be able to prove that the car was not of satisfactory quality, unfit for purpose or not as described when you bought it. This will normally be through either a diagnosis from a garage or dealership, or an independent technical report. You can find more information about independent technical reports here.
If something does go wrong, the best thing to do is to let the business who sold you the vehicle know, and give them the chance to look into what’s happened. You can get in touch with the manufacturer if you like, but please remember that it isn’t the manufacturer who sold you the vehicle, so the Consumer Rights Act 2015 doesn’t apply to them in this situation. We’d always recommend contacting the selling dealership or garage and making sure they’re involved in the process of finding a resolution.
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.
If you report the problem outside of the first 30 days, you have to give the selling dealership or garage one opportunity to repair or replace your car, with repair normally being the best option.
If this fails because the same fault persists, or a new inherent fault has developed, you’ve then got two options: a price reduction, meaning you keep the vehicle and get back some of the money you paid for it or, to exercise your final right of rejection – where you will be entitled to a refund of what you paid for the car minus a deduction for any usage you’ve had. This is usually calculated by looking at how many miles you’ve added to the vehicle, and charging a certain amount of pence for each mile driven.
It’s worth bearing in mind that, if the issue occurs in the first six months after buying the car, it’s up to the selling dealership or garage to prove that it was of satisfactory quality, fit for purpose and as described when they sold it to you. However, if you want to reject your car for a full refund within the first 30 days, or the problem happens six months or more after you bought the vehicle, you – the consumer, needs to be able to prove that the car was not of satisfactory quality, unfit for purpose or not as described when you bought it. This will normally be through either a diagnosis from a garage or dealership, or an independent technical report. You can find more information about independent technical reports here.
If something does go wrong, the best thing to do is to let the business who sold you the vehicle know, and give them the chance to look into what’s happened. You can get in touch with the manufacturer if you like, but please remember that it isn’t the manufacturer who sold you the vehicle, so the Consumer Rights Act 2015 doesn’t apply to them in this situation. We’d always recommend contacting the selling dealership or garage and making sure they’re involved in the process of finding a resolution.
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