Windscreen replacement. Should I accept scratches?

[Easternlight]

I'm trying to get a new screen fitted via insurance. A National company is doing it. ( Or not doing it)
I've had 4 appointments now and each time the screens are turning up with damage on them which I won't accept.
Now waiting for number 5 this weekend.
Am I expecting too much to have a perfect screen?

[Watcher of the skies]

Not at all.
With Autoglass I also insisted on an OEM branded windscreen for my wife's Volvo, they weren't happy but gave in.

[NRG1976]

Watcher of the skies said:

Not at all.
With Autoglass I also insisted on an OEM branded windscreen for my wife's Volvo, they weren't happy but gave in.

My insurer wouldn’t let me have a bmw branded windscreen unless I paid another £300 on top of the £90 excess.

[kambites]

Expecting it to be undamaged is reasonable.

Expecting it to be OEM will come down to the wording of your insurance policy.

[Glassman]

kambites said:

Expecting it to be undamaged is reasonable.

Expecting it to be OEM will come down to the wording of your insurance policy.

This.

Although, proposing insurers need to do more to make this salient point clear and easy to interpret and comprehend before policy inception. Pointing to a 'click here' to acknowledge you've read 64 pages of jargon is not quite what helps consumers make an informed decision.

[Easternlight]

I guess I'll just have to wait then.
Not bothered about OEM just want it without damage.
They must be able to get a good one eventually

[shambolic]

Can you get a secondary windscreen for a MB one with the antenna inside it etc.

[Glassman]

Easternlight said:

I guess I'll just have to wait then.
Not bothered about OEM just want it without damage.
They must be able to get a good one eventually

Ask them to bring two. If they're both scratched go back to your insurer and tell them they've appointed numpties.

[Easternlight]

Glassman said:

Easternlight said:

I guess I'll just have to wait then.
Not bothered about OEM just want it without damage.
They must be able to get a good one eventually

Ask them to bring two. If they're both scratched go back to your insurer and tell them they've appointed numpties.

This will be the fifth attempt. I think if they bring two they would just both be damaged.
I will be taking it up with my insurance if they fail to deliver this time.

[andburg]

Easternlight said:

Glassman said:

Easternlight said:

I guess I'll just have to wait then.
Not bothered about OEM just want it without damage.
They must be able to get a good one eventually

Ask them to bring two. If they're both scratched go back to your insurer and tell them they've appointed numpties.

This will be the fifth attempt. I think if they bring two they would just both be damaged.
I will be taking it up with my insurance if they fail to deliver this time.

scratched in the same place? are they just bringing back the same screen?

[Easternlight]

Well.
Dispite being assured by the fitter when he called me that he had a good screen.
When he arrived at mine it had a foot long scratch across the middle
I have now escalated the problem with one of their mangers and they are going to source a screen direct and try again next weekend.
They have proved to be totally useless through the week, with booking the fitting and they have now mixed up my work and home address, and I've been unable to make any contact with their complaints Dept.
God only knows how they stay in business!

[Easternlight]

Just to conclude this thread.
Finally got a undamaged screen yesterday.

The "National" company have been totally useless throughout, never returned three promised phone calls and even made appointments without consulting me.

Let's hope I don't need another any time soon.

[Glassman]

Easternlight said:

Just to conclude this thread.
Finally got a undamaged screen yesterday.

The "National" company have been totally useless throughout, never returned three promised phone calls and even made appointments without consulting me.

Let's hope I don't need another any time soon.

You are not their customer; the insco is.