The laziness of main dealers
Discussion
I'm sure this applies not only to main dealers but also to other dealers. I'm sure, also, that this has been the case for years now, but I can't believe how bone idle main dealers have become when doing business. I remember when you could part exchange a car, a dealers would try to give you a fair price, then do a little work to move your part/ex on for the best price. Now, the price is dictated by their buyer, in my case it was British Car Auctions. The offer I recently received for my low mileage Audi A4 by a main dealer was risible. It's a 2017 and in retail condition but to try and get a better price I was sent a link to send photos etc to British Car Auctions, so they could appraise it directly. FFS dealers, if you're gong to lowball your customers at least make an effort and do some fecking work!
I thought there were quite a few ways to sell privately these days depending on the mix of money v hassle you want?
WBAC, main dealer, Motorway, private sale, driving around every single dealer asking them to buy your car etc.
Last car I sold was to a main dealer and frankly I snapped their arm off at what they offered v what I expected.
I'm not sure it's as black and white as you make it sound and it'll depend on the dealer and the car and the circumstances?
WBAC, main dealer, Motorway, private sale, driving around every single dealer asking them to buy your car etc.
Last car I sold was to a main dealer and frankly I snapped their arm off at what they offered v what I expected.
I'm not sure it's as black and white as you make it sound and it'll depend on the dealer and the car and the circumstances?
Main dealer I traded my last car in with in September wanted the trade in for their own forecourt so they did go back and forth with whoever gives the trade in values to get me to a price I was happy with, it went on their forecourt at a BMW dealership and sold within a week as approved used.
I guess the car you traded in OP they didn't want to retail for whatever reason.
I guess the car you traded in OP they didn't want to retail for whatever reason.
lornemalvo said:
I'm sure this applies not only to main dealers but also to other dealers. I'm sure, also, that this has been the case for years now, but I can't believe how bone idle main dealers have become when doing business. I remember when you could part exchange a car, a dealers would try to give you a fair price, then do a little work to move your part/ex on for the best price. Now, the price is dictated by their buyer, in my case it was British Car Auctions. The offer I recently received for my low mileage Audi A4 by a main dealer was risible. It's a 2017 and in retail condition but to try and get a better price I was sent a link to send photos etc to British Car Auctions, so they could appraise it directly. FFS dealers, if you're gong to lowball your customers at least make an effort and do some fecking work!
That's madness - it just accelerates dealers' becoming irrelevant.It depends on whether said Dealer actually wants your car and how much profit is in it for him once the whole deal is computed.
Maybe try another Dealer.
My last 4 purchases where partex involved have all been based on WBAC plus a bit and I kept this part separate to any conversation on discounts.
Maybe try another Dealer.
My last 4 purchases where partex involved have all been based on WBAC plus a bit and I kept this part separate to any conversation on discounts.
There may be more to this than meets the eye. You say your car is in retail condition, does this mean you expected retail money for it in part exchange?
If there’s one thing I’ve learned from 15 years in the trade, sometimes you just cannot reason with a customer on part exchange expectations. It’s a better use of time to simply bow out of negotiations and move on to the next one. Perhaps that’s what the dealer felt here; only surmising, and just an alternative view on your post.
If there’s one thing I’ve learned from 15 years in the trade, sometimes you just cannot reason with a customer on part exchange expectations. It’s a better use of time to simply bow out of negotiations and move on to the next one. Perhaps that’s what the dealer felt here; only surmising, and just an alternative view on your post.
Wills2 said:
Sheepshanks said:
That's madness - it just accelerates dealers' becoming irrelevant.
It's always been like that when they don't want your car, they just get a price from a trader or in this case BCA. I've heard stories from dealers (pinch of salt and all that) about customers taking p/x prices insanely personally.
Very crude example but dealer A new car £20000 p/x £10000, dealer B new car £18000 p/x £9000.
Apparently a lot of people get hung up on the "but you're only giving me £9000 for my car" part.
Cost to change is all I've ever cared about.
Very crude example but dealer A new car £20000 p/x £10000, dealer B new car £18000 p/x £9000.
Apparently a lot of people get hung up on the "but you're only giving me £9000 for my car" part.
Cost to change is all I've ever cared about.
We had the same issue with my wife's Citroen c4.
Dealer just gave a straight up wbac valuation and sat there twiddling his thumbs. Wouldn't budge a penny.
So told him to stuff it and put it on carwow
Got £1000 more than he offered in 24 hours and 48 hours later it was on a low loader to it's new (dealer) home.
Needless to say that Volvo dealer did not get our custom and I took my 20k cash purchase elsewhere.
Edited to add: Volvo Oldham were brilliant and even though I was doing a cash purchase instead of credit, they went above and beyond. Timing belt changed (year early), 2 new front tyres (so they matched the rears) and a full service (6 months early). They even threw in a cycle rack and roof box they had on another trade-in.
Dealer just gave a straight up wbac valuation and sat there twiddling his thumbs. Wouldn't budge a penny.
So told him to stuff it and put it on carwow
Got £1000 more than he offered in 24 hours and 48 hours later it was on a low loader to it's new (dealer) home.
Needless to say that Volvo dealer did not get our custom and I took my 20k cash purchase elsewhere.
Edited to add: Volvo Oldham were brilliant and even though I was doing a cash purchase instead of credit, they went above and beyond. Timing belt changed (year early), 2 new front tyres (so they matched the rears) and a full service (6 months early). They even threw in a cycle rack and roof box they had on another trade-in.
lornemalvo said:
Wills2 said:
Sheepshanks said:
That's madness - it just accelerates dealers' becoming irrelevant.
It's always been like that when they don't want your car, they just get a price from a trader or in this case BCA. There is a move in the larger groups to "automate" processes and remove the personal touch and I agree that's a bit poor, but if it comes back with a stonking offer I'm sure you'd be happy. (I'm sure they won't though)
You feel like you've been bid in the balls and its left a sour taste and I get that, but used cars have fallen in value and at the moment spreads are still quite wide, so you might be better to wait or spend some of your time getting the best price for your car.
Just swapped our main car and the dealer gave us way more than i was expecting for our old car - Kia Sportage 2.0 crdi AWD - against the car we were buying - Mazda CX-60.
I get the Original post and i agree but on this particular occasion, the main dealer were fantastic to deal with. When we swapped our 2019 508 in for the Kia, they gave me such a low offer i almost walked away but the misses desperately wanted another Kia so i had to take it.
This time, no such drama and we've moved away from Kia at last.
I get the Original post and i agree but on this particular occasion, the main dealer were fantastic to deal with. When we swapped our 2019 508 in for the Kia, they gave me such a low offer i almost walked away but the misses desperately wanted another Kia so i had to take it.
This time, no such drama and we've moved away from Kia at last.
BunkMoreland said:
robsco said:
There may be more to this than meets the eye. You say your car is in retail condition, does this mean you expected retail money for it in part exchange?
If there’s one thing I’ve learned from 15 years in the trade, sometimes you just cannot reason with a customer on part exchange expectations. It’s a better use of time to simply bow out of negotiations and move on to the next one. Perhaps that’s what the dealer felt here; only surmising, and just an alternative view on your post.
That was exactly my first point. Guy with average not that desirable in the grand scheme of things, 6 year old car, upset Dealer wont give him top dollar for a car they will have sitting around for a while as its not wanted If there’s one thing I’ve learned from 15 years in the trade, sometimes you just cannot reason with a customer on part exchange expectations. It’s a better use of time to simply bow out of negotiations and move on to the next one. Perhaps that’s what the dealer felt here; only surmising, and just an alternative view on your post.
Now if it was a top spec 2 year old SQ5 I'd have thought theyd have been more amenable to it
Nicks90 said:
We had the same issue with my wife's Citroen c4.
Dealer just gave a straight up wbac valuation and sat there twiddling his thumbs. Wouldn't budge a penny.
So told him to stuff it and put it on carwow
Got £1000 more than he offered in 24 hours and 48 hours later it was on a low loader to it's new (dealer) home.
Needless to say that Volvo dealer did not get our custom and I took my 20k cash purchase elsewhere.
Edited to add: Volvo Oldham were brilliant and even though I was doing a cash purchase instead of credit, they went above and beyond. Timing belt changed (year early), 2 new front tyres (so they matched the rears) and a full service (6 months early). They even threw in a cycle rack and roof box they had on another trade-in.
Meanwhile that same dealer had 2 other customers come in that day and take the WBAC valuation and walk away happy as they didn't have to spend the next day messing around on websites getting a valuation and then arranging for the company to come and get the car.Dealer just gave a straight up wbac valuation and sat there twiddling his thumbs. Wouldn't budge a penny.
So told him to stuff it and put it on carwow
Got £1000 more than he offered in 24 hours and 48 hours later it was on a low loader to it's new (dealer) home.
Needless to say that Volvo dealer did not get our custom and I took my 20k cash purchase elsewhere.
Edited to add: Volvo Oldham were brilliant and even though I was doing a cash purchase instead of credit, they went above and beyond. Timing belt changed (year early), 2 new front tyres (so they matched the rears) and a full service (6 months early). They even threw in a cycle rack and roof box they had on another trade-in.
You showed them
Might be a shock but your PX is of no value to a dealer.
We would all much rather someone walk in know the car they want and do a deal using our finance and done.thats a the guys that's centre of the universe. A PX is an impediment to a deal you are creating more work for the dealer - work that they are unlikely to profit from but yet PX prices are the area where people get most butthurt. Go sell private or on one of the multitude of other platforms if you don't like the offer. If the PX is any good the dealer would bid competitively for it but please don't be under the misunderstanding that going into a deal with a PX is anything but a disadvantage to you as a buyer. There are situations where the dealer might re retail your PX but these days that's pretty rare especially if you are looking at a newer car and going in with an older one.
Its like going dating with a big zit on your nose.
We would all much rather someone walk in know the car they want and do a deal using our finance and done.thats a the guys that's centre of the universe. A PX is an impediment to a deal you are creating more work for the dealer - work that they are unlikely to profit from but yet PX prices are the area where people get most butthurt. Go sell private or on one of the multitude of other platforms if you don't like the offer. If the PX is any good the dealer would bid competitively for it but please don't be under the misunderstanding that going into a deal with a PX is anything but a disadvantage to you as a buyer. There are situations where the dealer might re retail your PX but these days that's pretty rare especially if you are looking at a newer car and going in with an older one.
Its like going dating with a big zit on your nose.
lornemalvo said:
I'm sure this applies not only to main dealers but also to other dealers. I'm sure, also, that this has been the case for years now, but I can't believe how bone idle main dealers have become when doing business. I remember when you could part exchange a car, a dealers would try to give you a fair price, then do a little work to move your part/ex on for the best price. Now, the price is dictated by their buyer, in my case it was British Car Auctions. The offer I recently received for my low mileage Audi A4 by a main dealer was risible. It's a 2017 and in retail condition but to try and get a better price I was sent a link to send photos etc to British Car Auctions, so they could appraise it directly. FFS dealers, if you're gong to lowball your customers at least make an effort and do some fecking work!
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