Mismatched run-flat tyre on a car I bought from a dealer
Mismatched run-flat tyre on a car I bought from a dealer
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Discussion

TheBinarySheep

Original Poster:

1,654 posts

77 months

Thursday
quotequote all
Collected an Ioniq 5 N from a dealer on 1st May. around 18 months old, 13,000 miles, £43k.

When I viewed it I checked the tyres, all in good condition and all matching Pirelli P Zeros. Happy days.

Cleaning it recently, I noticed the sidewall on one tyre (rear passenger side) sticks out slightly more than the others. On closer inspection it's a run-flat, while the other three are standard. As far as I know the 5 N wasn't sold with run-flats, so someone's replaced it at some point, presumably the previous owner after a puncture.

I'd also noticed a vibration around 70 80mph since collection. A web search suggests this is fairly common on these, something to do with the foam liner in the Pirellis, so I'd put it down to that, but now I've found the odd tyre, I'm wondering if it's actually the cause.

So my question: do I just swap the tyre and chalk it up to one of those things, or does the dealer have any obligation to put it right? At around £350 a corner I'd rather not foot it myself, though I accept I might have to. Also worth noting that the dealer is 80 mile away.

From what I've read on the Consumer Rights Act, the car has to be of "satisfactory quality" and "as described" at the point of sale, with the burden on the dealer (for the first 6 months) to prove a fault wasn't present when sold. My instinct was that the car's safe and would pass an MOT, so I've no leg to stand on, but the counter-argument is that satisfactory quality is a lower bar than MOT-legal, a buyer of a performance EV at this price would reasonably expect four matching tyres, and both Pirelli and Hyundai advise against mixing run-flat and standard tyres on the same axle. So it's arguably "not as described / not satisfactory" even if it's road-legal.

Has anyone pushed a dealer on something similar? Did they cave, or tell you to do one? Keen to hear how people have got on before I raise it.

Ioniq 5N btw.

RicksAlfas

14,383 posts

270 months

Thursday
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I bought an approved used Mercedes which had different tyres across the driven axle. They said as both tyres were Merc approved (MO marked) and of the correct rating the car was fine. (Which it was, but I felt a bit miffed).

However mixing a Runflat and a non runflat is frowned upon and I think it would be worth taking up with them.

alscar

8,716 posts

239 months

Thursday
quotequote all
There is no legislation to prevent run and non run flats being used on the same car but logic and common sense alone says it isn’t a good idea.
I would certainly be mentioning to the dealer.
Whether he stumps up the entire cost ( or indeed any portion ) is obviously debatable but if you don’t ask ?
It may be that you go halves and end up with 4 matched tyres.

Smint

3,159 posts

61 months

Thursday
quotequote all
£350 each? tyre costs are something i check before considering, never heard anything so ridiculous for a non alleged supercar.

TheBinarySheep

Original Poster:

1,654 posts

77 months

Thursday
quotequote all
Smint said:
£350 each? tyre costs are something i check before considering, never heard anything so ridiculous for a non alleged supercar.
Helpful, thanks

TheBinarySheep

Original Poster:

1,654 posts

77 months

Thursday
quotequote all
alscar said:
There is no legislation to prevent run and non run flats being used on the same car but logic and common sense alone says it isn t a good idea.
I would certainly be mentioning to the dealer.
Whether he stumps up the entire cost ( or indeed any portion ) is obviously debatable but if you don t ask ?
It may be that you go halves and end up with 4 matched tyres.
I'm not sure Hyundai would argue this run flat is on their approved list, it's a BMW homologated run-flat (has a star on it).

alscar

8,716 posts

239 months

Thursday
quotequote all
TheBinarySheep said:
alscar said:
There is no legislation to prevent run and non run flats being used on the same car but logic and common sense alone says it isn t a good idea.
I would certainly be mentioning to the dealer.
Whether he stumps up the entire cost ( or indeed any portion ) is obviously debatable but if you don t ask ?
It may be that you go halves and end up with 4 matched tyres.
I'm not sure Hyundai would argue this run flat is on their approved list, it's a BMW homologated run-flat (has a star on it).
Indeed although any run flat probably shouldn’t have been on the car when offered for resale.
Might be worth putting the reg into Blackcircles or similar and see what their price for a P zero is.

TheBinarySheep

Original Poster:

1,654 posts

77 months

Thursday
quotequote all
alscar said:
Indeed although any run flat probably shouldn t have been on the car when offered for resale.
Might be worth putting the reg into Blackcircles or similar and see what their price for a P zero is.
£364 for the approved Hyundai version. Strangely the Porsche approved version is cheaper at £339.

I've dropped the dealership an email. I'll see what they say.

alscar

8,716 posts

239 months

Thursday
quotequote all
said:
At least it gives you some numbers for when you speak to the dealer.

GeniusOfLove

5,238 posts

38 months

Thursday
quotequote all
Whoa £301 for the Hyundai stamped 275/35R21 ones from Camskill. Ouch.

It is making more power than a McLaren F1 and carrying a lot more weight, but still.. Ouch.

Another illustration of the "value" that dealers add to every interaction though.

Edited by GeniusOfLove on Thursday 11th June 16:51


Edited by GeniusOfLove on Thursday 11th June 16:52

TheBinarySheep

Original Poster:

1,654 posts

77 months

Thursday
quotequote all
GeniusOfLove said:
If it's the standard I30n 235/35 R19 then even the Hyundai approved ones are £139 on Camskill.

if you're paying £364 for anything that fits a hatchback then you're getting your leg lifted.

Another illustration of the "value" that dealers add to every interaction though.
It's the 5N, not the i30N. Prices are from Black Circle (inc fitting) not the dealership.

GeniusOfLove

5,238 posts

38 months

Thursday
quotequote all
TheBinarySheep said:
GeniusOfLove said:
If it's the standard I30n 235/35 R19 then even the Hyundai approved ones are £139 on Camskill.

if you're paying £364 for anything that fits a hatchback then you're getting your leg lifted.

Another illustration of the "value" that dealers add to every interaction though.
It's the 5N, not the i30N. Prices are from Black Circle not the dealership.
You got me just before I realised my mistake and regoogled and edited.

You have my sympathies, that's absolutely fking brutal.

You could fit an Accelera for £91 though, if you've had enough of life hehe

TheBinarySheep

Original Poster:

1,654 posts

77 months

Thursday
quotequote all
GeniusOfLove said:
You got me just before I realised my mistake and regoogled and edited.

You have my sympathies, that's absolutely fking brutal.

You could fit an Accelera for £91 though, if you've had enough of life hehe
Yeh they're expensive. Last car was a Tesla, and Michellins on that were around £250, so I'm pretty used to paying too much for tyres.

TheBinarySheep

Original Poster:

1,654 posts

77 months

Yesterday (10:15)
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Dealer has apologised, adviced me to get the tyre replaced and they'll refund me the cost.

RicksAlfas

14,383 posts

270 months

Yesterday (10:28)
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That's good.

Sir Bagalot

6,972 posts

207 months

Yesterday (10:50)
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TheBinarySheep said:
Dealer has apologised, adviced me to get the tyre replaced and they'll refund me the cost.
WOW

So some dealers do actually offer good ol' fashioned customer service. That's a result

B'stard Child

30,892 posts

272 months

Yesterday (11:07)
quotequote all
TheBinarySheep said:
Dealer has apologised, adviced me to get the tyre replaced and they'll refund me the cost.
That's a result

alscar

8,716 posts

239 months

Yesterday (12:00)
quotequote all
TheBinarySheep said:
Dealer has apologised, adviced me to get the tyre replaced and they'll refund me the cost.
Excellent result - restores your faith a little bit in companies when this is the outcome.

GeniusOfLove

5,238 posts

38 months

Yesterday (12:02)
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Without a fight too, are we allowed to name and not shame in this case?

SAS Tom

3,740 posts

200 months

Yesterday (12:18)
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TheBinarySheep said:
Dealer has apologised, adviced me to get the tyre replaced and they'll refund me the cost.
This isn’t a PH response. You’re meant to turn it into a 5 year legal battle and settle for £5m and a tin of custard.