Garage didn t do the work I asked
Discussion
I recently had my front control arms replaced at my usual indie specialist and they said the front roll bar links will need doing (they are knocking).
I ordered some OEM replacements online and while I booked in the wheel alignment at another place, I asked them to fit them at the same time.
When it was ready, they said it took much longer than the 1 hour quoted as they had to remove the arms to get to them. Weird I thought, but whatever.
Anyway, they’ve replaced the rears instead (they are interchangeable), as they were original and the fronts were 2-3 years old
The written request, subsequent phone call and even invoice says front.
The rear does feel better now, so maybe they saved me a future job and I got cheaper labour, apparently. Although I’ll have to order some more, pay a fair chunk for international delivery and spend a fair bit of time and faff getting to my indie to replace the fronts and fix the clunk.
Not sure if I should be pissed off about it or just suck it up? I like initiative, but it just seems so random they didn’t just quickly call to confirm
I ordered some OEM replacements online and while I booked in the wheel alignment at another place, I asked them to fit them at the same time.
When it was ready, they said it took much longer than the 1 hour quoted as they had to remove the arms to get to them. Weird I thought, but whatever.
Anyway, they’ve replaced the rears instead (they are interchangeable), as they were original and the fronts were 2-3 years old
The written request, subsequent phone call and even invoice says front.
The rear does feel better now, so maybe they saved me a future job and I got cheaper labour, apparently. Although I’ll have to order some more, pay a fair chunk for international delivery and spend a fair bit of time and faff getting to my indie to replace the fronts and fix the clunk.
Not sure if I should be pissed off about it or just suck it up? I like initiative, but it just seems so random they didn’t just quickly call to confirm
Assuming this is some sort of 9x6 or 9x7 Porsche, I'd be a bit annoyed but suspect you've ended up with a decent driving car for a reasonable amount of money...
I'd call the garage and tell them what happened, i.e. "you mistakenly replaced the rears instead of the fronts" and if they're a reasonable place just get them to do the fronts, but maybe ask for a bit of discount on the labour.
You'll then have a fully refreshed car and can move on to enjoying it.
I'd call the garage and tell them what happened, i.e. "you mistakenly replaced the rears instead of the fronts" and if they're a reasonable place just get them to do the fronts, but maybe ask for a bit of discount on the labour.
You'll then have a fully refreshed car and can move on to enjoying it.
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