Garage cracked my windscreen while working on car
Garage cracked my windscreen while working on car
Author
Discussion

Mw198t

Original Poster:

1 posts

50 months

Monday 9th September 2024
quotequote all
They have admitted they did the damage and it will be a replacement screen needed but they have asked me to go through my own insurance and they will pay the excess.

I'm not sure I'm happy with this. I understand my no claims bonus won't be affected but surely I will have to declare this claim for the next 5 years and would I be denied an extra years ncd for this year because of it?

andy43

13,263 posts

284 months

Monday 9th September 2024
quotequote all
No, a cracked screen doesn't affect NCB or premiums.

zsdom

1,836 posts

150 months

Monday 9th September 2024
quotequote all
Mw198t said:
They have admitted they did the damage and it will be a replacement screen needed but they have asked me to go through my own insurance and they will pay the excess.

I'm not sure I'm happy with this. I understand my no claims bonus won't be affected but surely I will have to declare this claim for the next 5 years and would I be denied an extra years ncd for this year because of it?
My windscreen claim went straight to the windscreen company & didnt contact my insurance, at renewal I asked if I needed to declare a windscreen claim & they said no

CoreyDog

886 posts

120 months

Monday 9th September 2024
quotequote all
When our screen cracked, went through insurance and was a £90 excess for a £970 screen.

Renewal and I mentioned the windscreen claim just to cross all the Ts, didn’t add a single penny to the quote.

Glassman

25,056 posts

245 months

Monday 9th September 2024
quotequote all
Mw198t said:
They have admitted they did the damage and it will be a replacement screen needed but they have asked me to go through my own insurance and they will pay the excess.

I'm not sure I'm happy with this. I understand my no claims bonus won't be affected but surely I will have to declare this claim for the next 5 years and would I be denied an extra years ncd for this year because of it?
They need to take ownership of the situation. The car was in their care.

Monkeylegend

29,461 posts

261 months

Monday 9th September 2024
quotequote all
I had two new windscreen within a week, and have had five in total over the years, and none has any effect on my NCB or renewal premium, or at least mine never have.

Just had to pay the excess and that was it. Never had to mention them at renewal because the question has never been asked.

I agree with Glassman though, they should have their own insurance for such incidents you would think.

Edited by Monkeylegend on Monday 9th September 18:22

Saleen836

12,514 posts

239 months

Monday 9th September 2024
quotequote all
Different insurance companies have different views on windscreen claims, it may well not affect NCB or the premium but you risk having a policy cancelled if you do not declare it (I know this from experiance)

Glassman

25,056 posts

245 months

Monday 9th September 2024
quotequote all
andy43 said:
No, a cracked screen doesn't affect NCB or premiums.
Some inscos will suspend NCB for a year after a windscreen claim. There will be a claw-back somewhere.

zsdom said:
My windscreen claim went straight to the windscreen company & didnt contact my insurance, at renewal I asked if I needed to declare a windscreen claim & they said no
That accounts for one insco.

paddy1970

1,495 posts

139 months

Monday 9th September 2024
quotequote all
Go through the insurance and explain the situation...they will claim from the garage...no excess to pay...no fault