Supplied parts not fitted by mechanic
Discussion
Never been had this happen but it just raises doubt for me.
Supplied a genuine Renault oil filter for getting my Clio serviced last week and I've just now noticed there's a Mann one fitted.
I'm not sure what the reasoning could be as Clio 182's aren't exactly ten a penny any more so it's not like he's going through these filters every day and just grabbed one off the shelf.
The Mann one looks fresh but I can't even be certain he's changed it at all, I don't think they tend to get particular grubby and there's no signs of slight oil marks down the side of the block I'd expect to see after removing an old one. The oil had probably done 4k miles and was still golden so I can't rule out he just thought f
k it, the old filter will be fine.
How do you broach that subject with a mechanic you've used for 4 years without sounding accusatory straight off the bat?
Supplied a genuine Renault oil filter for getting my Clio serviced last week and I've just now noticed there's a Mann one fitted.
I'm not sure what the reasoning could be as Clio 182's aren't exactly ten a penny any more so it's not like he's going through these filters every day and just grabbed one off the shelf.
The Mann one looks fresh but I can't even be certain he's changed it at all, I don't think they tend to get particular grubby and there's no signs of slight oil marks down the side of the block I'd expect to see after removing an old one. The oil had probably done 4k miles and was still golden so I can't rule out he just thought f
k it, the old filter will be fine.How do you broach that subject with a mechanic you've used for 4 years without sounding accusatory straight off the bat?
Jo-say8k said:
This really, say you noticed he'd used a Mann filter and ask if there was a problem with the Renault one?
As regards the drips etc, some people do clean up after themselves
Cheers I'll go with this when he's back from his holiday.As regards the drips etc, some people do clean up after themselves
It's definitely nothing to do with liability as I'm supplying rear discs and pads for its MOT retest next week.
Could be the supplied one was wrong, or leaked or the thread looked iffy or whatever.
Obviously weird he did not mention it though, maybe just forgot.
When I used an indy for my classic car any parts I supplied were noted on the invoice with £0.00 next to them for record keeping.
The old part which came off was always in a box or bag in the footwell. I found that a bit weird but apparently they prefer to do this with customer supplied parts in case of any complaints down the road.
Obviously weird he did not mention it though, maybe just forgot.
When I used an indy for my classic car any parts I supplied were noted on the invoice with £0.00 next to them for record keeping.
The old part which came off was always in a box or bag in the footwell. I found that a bit weird but apparently they prefer to do this with customer supplied parts in case of any complaints down the road.
Nothing wrong what so ever with an Man filter, top quality.
Renault dont make filters, they are made by an outside company, possibly Man etc
I also have a long term 182 that is ( until the RTA in May ) my daily ( had 3 of them ) i run it on the filters that Halfords sell, Crossland, again good quality
Renault dont make filters, they are made by an outside company, possibly Man etc
I also have a long term 182 that is ( until the RTA in May ) my daily ( had 3 of them ) i run it on the filters that Halfords sell, Crossland, again good quality
My issue isn't with a Mann filter.
I know it didn't have a Renault filter before the service, it could well have been Mann but I can't remember. The point is I expect to see a Renault filter I supplied so when I don't it raises the question of is it the same filter I'd seen before.
If there was an issue with the one I supplied I'd expect to be charged for it and I've not.
I know it didn't have a Renault filter before the service, it could well have been Mann but I can't remember. The point is I expect to see a Renault filter I supplied so when I don't it raises the question of is it the same filter I'd seen before.
If there was an issue with the one I supplied I'd expect to be charged for it and I've not.
Are you sure the filter fitted is not the one you provided, looking on internet there is a high likelihood Mann type could have been provided by yourself, unless you checked and it wasn’t a Mann filter in the box.
“While Purflux was the primary assembly-line supplier when the Clio 182 was first launched, Renault currently sources parts for their official dealership inventory from both Purflux and Mann-Filter”
Sounds as though you have a good relationship with the garage, tread carefully so as not to accuse him…….sounds unlikely he has used a filter of his own and not said anything.
“While Purflux was the primary assembly-line supplier when the Clio 182 was first launched, Renault currently sources parts for their official dealership inventory from both Purflux and Mann-Filter”
Sounds as though you have a good relationship with the garage, tread carefully so as not to accuse him…….sounds unlikely he has used a filter of his own and not said anything.
Yeah I physically checked it when I bought it, the Renault ones are a dark blue and are clearly 'Renault', bought from Kam Racing-
I took a photo and looking at this properly, I'd expect these indents to be cleaner than they are given it was serviced a week ago and has done about 25 miles-
I took a photo and looking at this properly, I'd expect these indents to be cleaner than they are given it was serviced a week ago and has done about 25 miles-
SS427 Camaro said:
Nothing wrong what so ever with an Man filter, top quality.
Renault dont make filters, they are made by an outside company, possibly Man etc
I also have a long term 182 that is ( until the RTA in May ) my daily ( had 3 of them ) i run it on the filters that Halfords sell, Crossland, again good quality
That's what I was thinking, Mann is about as good as it gets so it's not like they've used an inferior part. Renault dont make filters, they are made by an outside company, possibly Man etc
I also have a long term 182 that is ( until the RTA in May ) my daily ( had 3 of them ) i run it on the filters that Halfords sell, Crossland, again good quality
Just about any other brand and I'd be more concerned.
Awkward conversation to be had.
Have had it myself, a few years back. Supplied expensive preformed OEM water hoses, and my mechanic used 'off a roll' generic stuff that didn't quite fit and leaked. My parts were still sat on his desk.
He sheepishly corrected his mistake whilst I stood and watched.
Have had it myself, a few years back. Supplied expensive preformed OEM water hoses, and my mechanic used 'off a roll' generic stuff that didn't quite fit and leaked. My parts were still sat on his desk.
He sheepishly corrected his mistake whilst I stood and watched.
Patrick Bateman said:
FWIW it's a dandelion seed rather than a cobweb...
Ah, that's ok then. Must be a new filter after all. Seriously though, doesn't look shiny new to me.
Maybe just suggest that he has forgotten to change the oil, as the old filter is still on the car. And that it needs doing with the genuine filter that you supplied. Could be a genuine forgetful mistake. And maybe politely suggest he double checks other parts of the service that were supposed to be done.
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