Shop confusion

[Google [bot]]

I'll be the first to admit it's likely me that cocked up the order, but I can't be sure. Anyway, I ordered (I think) a load of stickers to be sent to my Dad prior to him coming to Australia, so he could bring them with him, The amount hasn't been debited from my card, I received no notification of anything, so I'm wondering if I should re-order in case I messed it up. The response so far is the below; I wonder if the were/we're is a digital Freudian slip?

[anonymous-user]

Either they were working and have given up

or that should be we're

Sorry I know that doesn't help much

[Colonial]

Any news?

[Google [bot]]

7 mins ago. Looks like were back to square one:

Did you receive a confirmation email from us?  This will have an order number on it, if you have this please let me know and I will make sure that it has been sent.  If not the you can call us on the number below and we can take payment over the phone.

[Google [bot]]

Just called them, should be ok now.

[Colonial]

Good stuff. The arse of my car feels naked