Where's My Advert??
Discussion
Was just about to update my Classified (listed last week) & when logging in & going to "Manage my adverts" it appears my advert is no longer there. Checked the old fashioned through all the GT-R's listed & still nothing.
Then went via the advert link that i've posted on other forums & it takes me to the Classified search screen.
Am i going to have to relist my advert os is it just hiding during the upgrade & will be back soon?
TIA
Then went via the advert link that i've posted on other forums & it takes me to the Classified search screen.
Am i going to have to relist my advert os is it just hiding during the upgrade & will be back soon?
TIA
Ours has gone completely. We has a Clio Cup advertised in both 'Tin Tops' and 'Trackday only' under the motorsport category yesterday, it's gone today.
I used the feedback form to tell the admins that it was advertised as being in Surrey when in fact it was in Yorkshire yesterday, now it's gone completely.
WTF is going on? Did you do any testing prior to going live, or are we doing your beta testing for you?
I used the feedback form to tell the admins that it was advertised as being in Surrey when in fact it was in Yorkshire yesterday, now it's gone completely.
WTF is going on? Did you do any testing prior to going live, or are we doing your beta testing for you?
PH email said:
This time yesterday we were preparing to launch the new look classifieds and tweaked home page, and 22 hours later it's clear the new site is suffering from a few teething issues.
The two main things we are looking at right now are:
1) Performance of the site. It isn't behaving well under load, and is doing some very odd things that we simply didn't see during testing. Before anyone asked, we load tested this significantly beyond the load it would normally hit on our busiest days, so we're scratching our heads about this one. Once resolved the normal site speed will return and search will be faster than ever before.
2) Search indexing - in other words, the fact that you can only see 13,000 cars, despite the fact that there are 95,000 cars in the database. We're currently trying to resolve this one too, as it means you are not seeing the full amount of cars available when you search currently. The issues we have with search indexing may also affect your ability to access/ log in to the Advert Management Centre. Once this issues has been fixed you will be able to log in as normal.
If you are an advertiser, all adverts are on the site but due to the above issue you may not be able to see your advert at this time. Once the search issue has been resolved your advert will appear – including any amends or image changes you may have carried out on the old site.
All private advertisers will be given extensions to their ads, so nobody will lose anything, this update will happen automatically once the site is working at full speed.
Please accept our sincere apologies from the entire PH team. This is as frustrating for us as you because the tech team have been working hard on this for a considerable amount of time in the build up to yesterdays launch.
We appreciate that some will take time to get used to the new look and feel, but we assure you that when the site is performing as it should the search tools work really, really well, and in addition to the new functionality we have been careful to ensure the 'old' way of searching the classifieds is still available a little further down the page.
We'll be updating you during the day on this as soon as we know more so please keep an eye on the forums on PistonHeads.com. We have a very large technical team working on it as I write and, despite some of the comments that have been made about their abilities, they are experts on this stuff and will find a solution very soon.
Thanks for your patience, and thanks for the feedback given so far
The two main things we are looking at right now are:
1) Performance of the site. It isn't behaving well under load, and is doing some very odd things that we simply didn't see during testing. Before anyone asked, we load tested this significantly beyond the load it would normally hit on our busiest days, so we're scratching our heads about this one. Once resolved the normal site speed will return and search will be faster than ever before.
2) Search indexing - in other words, the fact that you can only see 13,000 cars, despite the fact that there are 95,000 cars in the database. We're currently trying to resolve this one too, as it means you are not seeing the full amount of cars available when you search currently. The issues we have with search indexing may also affect your ability to access/ log in to the Advert Management Centre. Once this issues has been fixed you will be able to log in as normal.
If you are an advertiser, all adverts are on the site but due to the above issue you may not be able to see your advert at this time. Once the search issue has been resolved your advert will appear – including any amends or image changes you may have carried out on the old site.
All private advertisers will be given extensions to their ads, so nobody will lose anything, this update will happen automatically once the site is working at full speed.
Please accept our sincere apologies from the entire PH team. This is as frustrating for us as you because the tech team have been working hard on this for a considerable amount of time in the build up to yesterdays launch.
We appreciate that some will take time to get used to the new look and feel, but we assure you that when the site is performing as it should the search tools work really, really well, and in addition to the new functionality we have been careful to ensure the 'old' way of searching the classifieds is still available a little further down the page.
We'll be updating you during the day on this as soon as we know more so please keep an eye on the forums on PistonHeads.com. We have a very large technical team working on it as I write and, despite some of the comments that have been made about their abilities, they are experts on this stuff and will find a solution very soon.
Thanks for your patience, and thanks for the feedback given so far
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