Thumbsnap pictures
Thumbsnap pictures
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Discussion

Killer2005

Original Poster:

20,593 posts

257 months

Sunday 3rd October 2010
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Do we know of a problem with Thumbsnap pictures recently, as in the last few days they have'nt been loading at all.

Mr Will

13,719 posts

235 months

Monday 4th October 2010
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Seem to be working okay here at the moment. Are you still having problems at your end?

Munter

31,331 posts

270 months

Tuesday 5th October 2010
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The uploader is just displaying ...iFrame Loading.... under the Thumbnail and Forum fit options in Opera.

In IE it's just a blank area under the options.

Have they got issues? Or is our interface being all "Beta" ish.

Mr Will

13,719 posts

235 months

Tuesday 5th October 2010
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They seem to be down at the moment.

LordGrover

34,164 posts

241 months

Tuesday 5th October 2010
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yes

rfn

4,607 posts

236 months

Tuesday 5th October 2010
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Thumbsnap has not been working for me on and off, for at least the past couple of weeks. Really irritating!

What's going on?

Egg Chaser

4,954 posts

196 months

Tuesday 5th October 2010
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rfn said:
Thumbsnap has not been working for me on and off, for at least the past couple of weeks. Really irritating!

What's going on?
Sames been happening for me over the last few days, but now it doesn't seem to be working at all banghead

Mr Will

13,719 posts

235 months

Wednesday 6th October 2010
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Egg Chaser said:
rfn said:
Thumbsnap has not been working for me on and off, for at least the past couple of weeks. Really irritating!

What's going on?
Sames been happening for me over the last few days, but now it doesn't seem to be working at all banghead
Thumbsnap is an external company, so I'm afraid I do not know why they have been having issues but it has been with there whole site, not just the PH image uploader.

There are other ways to post an image though, Tinypic is quick and easy and if you are a flickr user we recently updated our formatting codes so that you can just copy and paste their BB code links rather than having to change it to match the PH format.

Pigeon

18,535 posts

275 months

Wednesday 6th October 2010
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Thing is thumbsnap has been a pile of rubbish ever since PH started using it (and probably before that as well, but I wouldn't know since I wasn't aware of its existence then). Not working is its normal state of being. All image hosting sites seem to throw the occasional wobbly but thumbsnap does it all the time. When you can see the thumbsnap-hosted pictures in a thread it's time to get the flags out. Given that they are so obviously utterly incapable of making a website that works, surely it's time that PH switched the image upload facility to a site that does work, or brought it in-house?

Mr Will

13,719 posts

235 months

Thursday 7th October 2010
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Pigeon said:
Thing is thumbsnap has been a pile of rubbish ever since PH started using it (and probably before that as well, but I wouldn't know since I wasn't aware of its existence then). Not working is its normal state of being. All image hosting sites seem to throw the occasional wobbly but thumbsnap does it all the time. When you can see the thumbsnap-hosted pictures in a thread it's time to get the flags out. Given that they are so obviously utterly incapable of making a website that works, surely it's time that PH switched the image upload facility to a site that does work, or brought it in-house?
Is it really that bad? I know that it has problems occasionally, but it works the vast majority of the time and switching to another service or internal hosting is not a trivial matter.

We do also let people use other methods if they prefer. As I mentioned above, we've recently changed the parser to make it easier for flickr users and there are plenty of other alternatives if that doesn't take your fancy.

Pigeon

18,535 posts

275 months

Thursday 7th October 2010
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OK, maybe a little hyperbole there smile but it is very common to open a thread, find it's full of non-working pictures, and observe that they are all on thumbsnap. It's certainly much, much more common for a non-working picture to be on thumbsnap than on any other image host.

Also, from looking at things like the pattern of complaints, the comments that other people post or do not post about the pictures, and the posts that quote the pictures, it seems there's an awful lot of "it works for Fred and Sheila but not for Jim" going on... it seems highly dependent on what browser and browser settings someone's using.

(FWIW I'm using Opera (currently 10.60, but the problem has been apparent in all previous versions since PH started using thumbsnap), on Ubuntu, with cookies only allowed for those particular sites which require them for logins (so PH cookies are allowed but those from thumbsnap and any other image host are blocked).)

I appreciate that there are plenty of other options but the problem is that with thumbsnap uploads being integrated into PH people tend to use it by preference because it's easier, and what with the user configuration dependency business (and possibly also different behaviour for the original uploader vs. a random viewer, I don't know about this because I've never used it myself, but with caching being what it is I'd consider it possible) they don't realise their images aren't working so don't bother rehosting them elsewhere.

Mr Will

13,719 posts

235 months

Friday 8th October 2010
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Pigeon said:
OK, maybe a little hyperbole there smile but it is very common to open a thread, find it's full of non-working pictures, and observe that they are all on thumbsnap. It's certainly much, much more common for a non-working picture to be on thumbsnap than on any other image host.

Also, from looking at things like the pattern of complaints, the comments that other people post or do not post about the pictures, and the posts that quote the pictures, it seems there's an awful lot of "it works for Fred and Sheila but not for Jim" going on... it seems highly dependent on what browser and browser settings someone's using.

(FWIW I'm using Opera (currently 10.60, but the problem has been apparent in all previous versions since PH started using thumbsnap), on Ubuntu, with cookies only allowed for those particular sites which require them for logins (so PH cookies are allowed but those from thumbsnap and any other image host are blocked).)

I appreciate that there are plenty of other options but the problem is that with thumbsnap uploads being integrated into PH people tend to use it by preference because it's easier, and what with the user configuration dependency business (and possibly also different behaviour for the original uploader vs. a random viewer, I don't know about this because I've never used it myself, but with caching being what it is I'd consider it possible) they don't realise their images aren't working so don't bother rehosting them elsewhere.
It's much more common for a non-working picture to be on thumbsnap because the majority of pictures are there. This also makes it more noticeable when things do go wrong, because rather than just the occasional red X you can end up with threads full of them.

There was an issue affecting only opera users a while back (You and Silent1 wink), but everything else I've seen has been related to the whole site going down, affecting everyone. A lot of the "I can't see it", "I can" posts stem from one person posting during the downtime and the second posting after it has come back up. Of course, if you can link to somewhere which isn't the case then I'd be very interested to take a look.

Shaw Tarse

31,888 posts

232 months

Sunday 10th October 2010
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Ok, so thumbsnap pics seem to be working on iPhone but not on iPad?
Cheers iAmsad

Silent1

19,762 posts

264 months

Sunday 10th October 2010
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Will how very dare you suggest theres only 2 opera users on this forum : hehe:

Scraggles

7,619 posts

253 months

Sunday 10th October 2010
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thumbsnap works well for me,use it on other forums as well, not had any issues with it

as for this site, damned slow, got 3 tabs open with different sections for each frown

Mr Will

13,719 posts

235 months

Monday 11th October 2010
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Shaw Tarse said:
Ok, so thumbsnap pics seem to be working on iPhone but not on iPad?
Cheers iAmsad
I'll try and get hold of the office iPad and have a look, but is this a temporary thing or has it been like that for a while?

Shaw Tarse

31,888 posts

232 months

Monday 11th October 2010
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It is recent.
ETA they're working on iPad now.

Edited by Shaw Tarse on Monday 11th October 10:59

ThumbSnap

26 posts

196 months

Thursday 14th October 2010
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Hi PHers,

We were having some networking problems with our old service provider which was unfortunately out of our hands (they blamed it on Distributed Denial of Service attacks). As this started happening too much for about a week or two, we moved all of our servers to an entirely new datacenter (which itself took about a week as there is a lot of data to move).

The move has now been completed and as a bonus, we were able to upgrade not only the server hardware but invested in gigabit connections so we should be able to support multiple times more traffic now.

If you ever have problems, please email us directly ( contact - at - thumbsnap dot com) as we don't monitor the PH forums. You can also contact us on Twitter where we post any site related news ( @thumbsnap on Twitter ).

- Jeevan @ ThumbSnap.com

Edited by ThumbSnap on Thursday 14th October 05:18

Shaw Tarse

31,888 posts

232 months

Thursday 14th October 2010
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Thanks thumbup