What is the complaints procedure as set out in T&C?
Discussion
The only complaints procedure I can see in T&C about moderation decisions is this:
2) If it is the complaints procedure, does it apply to UK?
3) If it is the complaints procedure, surely that's far too bureaucratic and waste of many peoples time for piddling stuff? I've certainly no intention of raising some complaint through that for trivial forum stuff if that really is the procedure, but am checking in case this is an oversight and some simpler thing was the intention. Also what's the difference between a member ID and a username?
Terms and Conditions said:
Digital Services Act Complaints Procedure
If you are an EU resident and feel that either your content has been removed or your account restricted incorrectly, you have the right to appeal this decision for a period of six months following the initial action. You can raise a complaint with us by emailing DSA@pistonheads.com.
To be considered, your complaint must set out at least the following information:
Your name
Your username
Your Member ID
Your PistonHeads account email address
Link to forum thread, if applicable
Why the Content in question is/is not illegal, or is/is not in line with our Rules of Posting or our Terms and Conditions of Use
All complaints submitted will be handled under the supervision of qualified staff and users will be informed of the decision in a timely manner. In cases where the complaint contains sufficient grounds for reversal, PistonHeads will take the appropriate action.
The DSA may entitle you to apply to a designated out-of-court dispute settlement body. We will comply with the law in respect of any such entitlement. Unless otherwise prohibited, you must first exhaust our internal complaints procedure before initiating any external disputes process.
1) Is that the complaints procedure or is that something else?If you are an EU resident and feel that either your content has been removed or your account restricted incorrectly, you have the right to appeal this decision for a period of six months following the initial action. You can raise a complaint with us by emailing DSA@pistonheads.com.
To be considered, your complaint must set out at least the following information:
Your name
Your username
Your Member ID
Your PistonHeads account email address
Link to forum thread, if applicable
Why the Content in question is/is not illegal, or is/is not in line with our Rules of Posting or our Terms and Conditions of Use
All complaints submitted will be handled under the supervision of qualified staff and users will be informed of the decision in a timely manner. In cases where the complaint contains sufficient grounds for reversal, PistonHeads will take the appropriate action.
The DSA may entitle you to apply to a designated out-of-court dispute settlement body. We will comply with the law in respect of any such entitlement. Unless otherwise prohibited, you must first exhaust our internal complaints procedure before initiating any external disputes process.
2) If it is the complaints procedure, does it apply to UK?
3) If it is the complaints procedure, surely that's far too bureaucratic and waste of many peoples time for piddling stuff? I've certainly no intention of raising some complaint through that for trivial forum stuff if that really is the procedure, but am checking in case this is an oversight and some simpler thing was the intention. Also what's the difference between a member ID and a username?
As per the response in your other recent thread
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Yes, that is the complaints procedure you should follow.
You can find your member ID by going to your profile and looking in the URL. Yours is 142820
The rules of posting are here - https://www.pistonheads.com/rules-of-posting
23. Abuse towards our moderators will not be tolerated and will result in your account being suspended or banned. You cannot contact moderators directly. Do not start a Website Feedback thread about specific moderation cases, these will be deleted. If you have a complaint or issue with the moderation of the forums, please consult our forum FAQs and site Terms and Conditions.
WF threads referencing specific moderator decisions will not be answered.
Thanks
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Yes, that is the complaints procedure you should follow.
You can find your member ID by going to your profile and looking in the URL. Yours is 142820
The rules of posting are here - https://www.pistonheads.com/rules-of-posting
23. Abuse towards our moderators will not be tolerated and will result in your account being suspended or banned. You cannot contact moderators directly. Do not start a Website Feedback thread about specific moderation cases, these will be deleted. If you have a complaint or issue with the moderation of the forums, please consult our forum FAQs and site Terms and Conditions.
WF threads referencing specific moderator decisions will not be answered.
Thanks
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