Sending back car bought remotely

[BigGingerBob]

Hello,

I've bought an XC60 that was delivered 7 days ago.
It's all lovely but the 360 camera doesn't work and now it looks like the carplay and Android Auto is very temperamental too. Basically, this £25k car (a lot of money to me!) seems to be a bit of an electrical basket case.

I bought it remotely. I'm in Devon and the car from a main dealer in the home counties.

If the fox I'm going to try tomorrow doesn't work, how do I go about sending the car back under the consumer protection regs and the 14 day cooling off period.

Do I have to pay for delivery back to them? Does the refund from the dealer include the 300 pounds I paid for delivery to me?

The next available slot at a local dealer to get the issues looked at is over a month away. Otherwise I need to travel 2.5 hours away to a dealer that can look at it next week so I would have to take an unpaid day off work.

It's all a bit of a nightmare.

And for the pretentious PHers around, carplay and 360 camera are very important to my wife whose car it is. Delivering a car where obvious things don't work is poor form in my opinion.

Cheers

Bob

[Ted Maul]

BigGingerBob said:

Hello,

I've bought an XC60 that was delivered 7 days ago.
It's all lovely but the 360 camera doesn't work and now it looks like the carplay and Android Auto is very temperamental too. Basically, this £25k car (a lot of money to me!) seems to be a bit of an electrical basket case.

I bought it remotely. I'm in Devon and the car from a main dealer in the home counties.

If the fox I'm going to try tomorrow doesn't work, how do I go about sending the car back under the consumer protection regs and the 14 day cooling off period.

Do I have to pay for delivery back to them? Does the refund from the dealer include the 300 pounds I paid for delivery to me?

The next available slot at a local dealer to get the issues looked at is over a month away. Otherwise I need to travel 2.5 hours away to a dealer that can look at it next week so I would have to take an unpaid day off work.

It's all a bit of a nightmare.

And for the pretentious PHers around, carplay and 360 camera are very important to my wife whose car it is. Delivering a car where obvious things don't work is poor form in my opinion.

Cheers

Bob

Bah, when I were a nipper I used to play I-spy to keep me and the family amused and when I parked I used to those things called mirrors. Yoof of today etc etc.

[davek_964]

Plenty of recent threads suggest you're probably not getting the delivery charge back, and you're paying the cost of getting it back to them

[BigGingerBob]

Exactly! :haha:

[BigGingerBob]

davek_964 said:

Plenty of recent threads suggest you're probably not getting the delivery charge back, and you're paying the cost of getting it back to them

Ok, I'll have to drive it to then and train it home.

Du I just send the dealer an email stating that I'm taking it back? Before next Friday?

[1690cc]

Had a similar situation.

I phoned the dealer, explained the issues and how important a problem it was to me. Told them I could not keep the car as it was and had no time to sort the issues myself.
They cooperated fully, picked up the car and dropped off a loan car. Sorted out the issues and returned the car a week later.

I was surprised how helpful they were so perhaps give the supplier of your car a similar phone call and see if they want to step in.

[paul_c123]

BigGingerBob said:

how do I go about sending the car back under the consumer protection regs and the 14 day cooling off period.

There are two distinctly different ways to obtain a refund. 1) CRA2015: short term right to reject if not satisfactory quality (which is 30 days). 2) Distance Selling Regs. Here you have 14 days and you can simply "change your mind" (the item doesn't need to be faulty).

Was the delivery service separately invoiced or an item on the same invoice as the car? If together, and you are rejecting under CRA2015, it too must be refunded.

Does the contract or T&Cs mention who pays return costs if it is rejected under CRA2015? If they do, and its you, you'll need to pay the return cost(s). If it is silent on them, they can't charge you for it.

The dealer has the right to inspect the car (which they may choose to do remotely, via another garage) and they have a reasonable time to do this, then 14 days to refund you if the car is indeed faulty.

DO NOT ask them for help. State that you are rejecting the car and make it available for collection.

[Wacky Racer]

I thought you had to give them one chance to sort the problem out?

Can never understand why anyone would buy a car from hundreds of miles away. (Unless it was super rare, or thousands of pounds cheaper)

[BigGingerBob]

Wacky Racer said:

I thought you had to give them one chance to sort the problem out?

Can never understand why anyone would buy a car from hundreds of miles away. (Unless it was super rare, or thousands of pounds cheaper)

Because when you live where I do (South Devon) there is absolutely nothing about.
I bought my other car remotely from Bolton because the only thing around here is superminis for that budget.
People take the piss with prices too because there's nothing about.

[mcpoot]

Wacky Racer said:

I thought you had to give them one chance to sort the problem out?

No, not within the first 30 days.

[FHCNICK]

BigGingerBob said:

Because when you live where I do (South Devon) there is absolutely nothing about.
I bought my other car remotely from Bolton because the only thing around here is superminis for that budget.
People take the piss with prices too because there's nothing about.

I live in Bolton and will house swap with you if it makes your life easier

[M4cruiser]

Wacky Racer said:

Can never understand why anyone would buy a car from hundreds of miles away. (Unless it was super rare, or thousands of pounds cheaper)

I agree.
Making the trip before paying is a whole lot easier than what the OP is trying to do now.

[Rob 131 Sport]

M4cruiser said:

Wacky Racer said:

Can never understand why anyone would buy a car from hundreds of miles away. (Unless it was super rare, or thousands of pounds cheaper)

I agree.
Making the trip before paying is a whole lot easier than what the OP is trying to do now.

I bought an ex demo Mercedes E Class from Inverness, which is a bit of a trek from Chester. My son and I flew up to get it.

My next car a BMW 530d M Sport (that I still miss) was from Haverford West in South Wales, that was also a bit of a trek.

The current car came from Harrogate, so not as far and with some nice restaurants there made a pleasant day out.

[ZX10R NIN]

Speak to the dealer they may want to fix the issues which is fair, as long as they can give you a loan car I'd do this.
At which point I'd also explain that if they don't manage to fix the car & have to issue a refund you'll be expecting them to cover your train fair home when you drop off the loan car.

[OhHamburgers]

If you like the car and cars aren’t easy to come by in your area, it could be worth getting it fixed at their cost? They’d probably pay for it to be done at a local Volvo dealer if it’s that or return. Possibly an indi

[RedLightGreenLight]

Sounds like a major hassle if you wanted to go down the return route, as others have said you will likely lose your transportation costs as it normally a separate transaction and external transport company involved.

If it’s a matter of everything else is great with the car, apart from the 360 cameras not working and entertainment system being temperamental, you could get them to have cameras repaired and best case for the entertainment needs a software update (However a main dealer would have normally done it as part of service)…

[LightningBlue]

On the CarPlay, are you absolutely sure it’s not a cable problem or is it a wireless system?