Right to request a repair?
Discussion
Today a purchased a car from a 2nd hand dealership. I didn’t notice until I got home that the Nearside side skirt was coming away from the sill slightly.
I had a look under the car and it looks like some lemon has jacked it up on the side skirt itself and dented the sill from underneath.
The dealership did not mention this on the initial enquiry, despite me asking for a thorough account of any imperfections.
Am I within my rights to request a repair at their expense?
I would rather not reject the car because it’s in great condition and history other than this potentially superficial but annoying damage.
Thanks.
I had a look under the car and it looks like some lemon has jacked it up on the side skirt itself and dented the sill from underneath.
The dealership did not mention this on the initial enquiry, despite me asking for a thorough account of any imperfections.
Am I within my rights to request a repair at their expense?
I would rather not reject the car because it’s in great condition and history other than this potentially superficial but annoying damage.
Thanks.
The CRA is a bit vague ‘If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. This means that, when you buy the vehicle, it has to be of satisfactory quality, fit for purpose and as described.
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.’
Within the first 30 days, if there’s a problem that means your car doesn’t meet these standards, it develops a serious fault or you find that it isn’t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.’
TheDrownedApe said:
Does the CRA cover "bodywork" or just mechanical issues?
I don't know, just raising the point?
Neither. You're buying a "used vehicle" I don't know, just raising the point?
For it to not meet the criteria it has to be borked to the point it cant be driven or would fail an MOT in the condition it was sold in. Thats all. Loose trim, dented panels, jacking damage that the buyer failed to inspect thoroughly doesn't meet the criteria in any way shape or form!
said: The CRA is a bit vague If you bought your car after 01 October 2015, the Consumer Rights Act 2015 applies. This means that, when you buy the vehicle, it has to be of satisfactory quality, fit for purpose and as described.
Within the first 30 days, if there s a problem that means your car doesn t meet these standards, it develops a serious fault or you find that it isn t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.
Yeah, good luck with that. Within the first 30 days, if there s a problem that means your car doesn t meet these standards, it develops a serious fault or you find that it isn t what was advertised to you, you can raise this with the seller and ask for your money back. In this instance, you will be entitled to a full refund.
Too many simple people think that the CRA is a cast iron warranty and they can "reject" a used car for a full refund.
It isn't and you can't!
You can however ask the trader to assist with repair costs. And some will, but some wont. Damage under the car will be ignored as "buyer did that at home himself" and you simply cant prove it otherwise. You didn't even spot it when you purchased, so the trader has an easy get out.
Yeah I have a feeling they will try and worm their way out of it. Shame really as it really takes the shine of a great car. Guaranteed most people wouldn’t notice it but it’s enough to bug me. I will get my local bodyshop to take a look and see if they think the damage is caused by a collision or by a numpty with a trolley jack…
Unless it was a distance sale, then pretty much no cosmetic defects would be covered. Underbody damage may be a different matter, but then if it doesn't affect the function of the car?
And asking a secondhand car dealer to list all the imperfections of a car, is so incredibly vague I don't think it could be used as a valid reason to demand a repair/replacement/refund.
And asking a secondhand car dealer to list all the imperfections of a car, is so incredibly vague I don't think it could be used as a valid reason to demand a repair/replacement/refund.
BunkMoreland said:
robemcdonald said:
Unless the advert stated there wasn t any panel damage
I do love posters on PH with no specific knowledge posting with extreme confidence
it was obviously a supposition. How do you know with 'extreme confidence' that it wasn't miss sold ?
Its a question for the OP, what did the advert say ?
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