Porsche centre Hatfield

[Adrian W]

For some reason my son has decided to buy a Taycan, phoned Hatfield, she said that's fine come over, we got there, the receptionist said she will send someone over, several salesmen walked past or though usehile we were there, we climbed in and out of several cars, there were salesmen sitting at desks with no customers, my sone chased the receptionist he spoke to earlier,we got ignored for an hour and left,

All a very odd experience,

I thought the used caymen GT4 they had was a lovely thing, but I've got enough cars.

[B1ggest]

Nice but no climate control

[Rafka]

Adrian W said:

For some reason my son has decided to buy a Taycan, phoned Hatfield, she said that's fine come over, we got there, the receptionist said she will send someone over, several salesmen walked past or though usehile we were there, we climbed in and out of several cars, there were salesmen sitting at desks with no customers, my sone chased the receptionist he spoke to earlier,we got ignored for an hour and left,

All a very odd experience,

I thought the used caymen GT4 they had was a lovely thing, but I've got enough cars.

That’s appalling. It’s not as if they’re selling like hot cakes.

[markiii]

Hatfield is my local, never really gelled, much prefer colchester

[Adrian W]

markiii said:

Hatfield is my local, never really gelled, much prefer colchester

I bought my GT3 from Colchester 25 years ago, it was a great experience, always helpful

[Cheib]

I’d been to Hatfield a couple of times a few years ago and definitely found them a bit “cold”

I went there completely unannounced a couple of weeks ago….I was driving to OPC Tonbridge to test drive a Cayenne which I’d booked four days previously. En route I got a “car is in the workshop sorry you can’t drive it” phone call….wasn’t impressed

Went to Hatfield, sales bloke came out to talk to me withing 5 mins of arriving. Didn’t have any used cars but he got a new car out of their storage car park, slapped some trade plates on and off we went. Clearly he tried to sell me a new car (I’m after a 2 year old one) but fair play to him he did everything he could to get me interested. Didn’t even try the “what would work for you”….just offered me a pretty decent discount without even asking.

There are an awful lot of new cars on the Porsche website….

[B1ggest]

After an horrendous experience with Guildford OPC, I cannot bring myself to go anywhere near Hatfield that is now also PRG owned with many of the same senior people involved.

[2172cc]

Just to give a different perspective, my brother in law has dementia and is resident in the care home right next door. On several occasions where we've taken him out for a walk we will go into the Porsche Centre for a look at the cars through the window and someone has come out and invited us in to the showroom for a look around and made him feel very welcome even though there is zero chance of him buying anything. He really enjoys it as he was a big car enthusiast and would have loved to get a Porsche when he was able to.

Edited by 2172cc on Wednesday 26th August 07:59

[Rafka]

2172cc said:

Just to give a different perspective, my brother in law has dementia and is resident in the care home right next door. On several occasions where we've taken him out for a walk we will go into the Porsche Centre for a look at the cars through the window and someone has come out and invited us in to the showroom for a look around and made him feel very welcome even though there is zero chance of him buying anything. He really enjoys it as he was a big car enthusiast and would have loved to get a Porsche when he was able to.

Edited by 2172cc on Wednesday 26th August 07:59

Nice to hear.

[stuttgartmetal]

With several tyre kickers, Porsche owner wannabees, and brand admirers dropping in, they are possibly sick and tired of the
" May I help you, welcome top Porsche Hatfield" schtick. 6 times an hour, week in week out.

Porsche buyers are not generally timid introverts, if you want one, may I suggest you walk up to sales, and say something like...
" I'm interested in buying, on finance. Is anyone free ?"

They're not mind readers.

Personally when I visit Motorrad BMW, I like some time with my thoughts.
When I want engagement with sales, I ask for it.

Its not Rocket Surgery FFS

Edited by stuttgartmetal on Friday 2nd October 20:43

[GT4P]

Adrian W said:

I bought my GT3 from Colchester 25 years ago, it was a great experience, always helpful

Had some great experiences in the past with OPC Colchester bought my first new Porsche with them a 986S in 2003 and the last a new Gt4 in 2015/16 had some great sales people their too, but sadly over the years the experience went a bit south

[Tuftie]

GT4P said:

Had some great experiences in the past with OPC Colchester bought my first new Porsche with them a 986S in 2003 and the last a new Gt4 in 2015/16 had some great sales people their too, but sadly over the years the experience went a bit south

I think it’s a similar story across most main dealers and most brands, it’s a very different business these days and one that I struggle to understand sometimes. I’ve made serious enquiries at my local Audi and BMW which have gone completely ignored, on each occasion I just rang around nationwide for the best deal, which may explain their apathy.

I’ve had a very different experience with specialist independents, they can’t do enough for you.