Big Motoring World banned from Trustpilot
Discussion
A garage I used earlier this year (franchised dealer) offered me a new set of deep carpet mats if I left them a glowing review - saved me a few quid on purchasing OEM mats and in fairness I didnt post anything I wouldnt have said without the incentive as the transaction, deal, vehicle and service was top notch
Lots of hospitality establishments offer similar too
Lots of hospitality establishments offer similar too
Alorotom said:
A garage I used earlier this year (franchised dealer) offered me a new set of deep carpet mats if I left them a glowing review - saved me a few quid on purchasing OEM mats and in fairness I didnt post anything I wouldnt have said without the incentive as the transaction, deal, vehicle and service was top notch
Lots of hospitality establishments offer similar too
My last experiences buying from BMW and Ford main dealers was that they required 5* feedback in the post-sale survey or there were consequences from management and so they were, at least outwardly, keen to ensure there was nothing wrong before you left. Should have thought to ask them to sweeten the deal Lots of hospitality establishments offer similar too
Chris
Interesting. I bought a car from them in April, and I was expecting lots and lots of hard sell for finance, insurance, coatings, etc. and yes, they tried it, but it was quickly stopped when they worked out I wasn't buying.
My biggest gripe is they have to have someone with to look at the car and just the time it takes them to do all the paperwork, etc.
Cash buyer, no options or add on's and it still took and hour to do the paperwork...
I didn't even get a request for a Trustpilot review, leave alone a bribe.
My biggest gripe is they have to have someone with to look at the car and just the time it takes them to do all the paperwork, etc.
Cash buyer, no options or add on's and it still took and hour to do the paperwork...
I didn't even get a request for a Trustpilot review, leave alone a bribe.
Megaflow said:
Interesting. I bought a car from them in April, and I was expecting lots and lots of hard sell for finance, insurance, coatings, etc. and yes, they tried it, but it was quickly stopped when they worked out I wasn't buying.
My biggest gripe is they have to have someone with to look at the car and just the time it takes them to do all the paperwork, etc.
Cash buyer, no options or add on's and it still took and hour to do the paperwork...
I didn't even get a request for a Trustpilot review, leave alone a bribe.
What gets my goat is when they say FCA rules state they MUST go through all options with you. Not so if you state you are a cash buyer. But they still insist despite FCA issuing guidance to remind dealers this is not the case.My biggest gripe is they have to have someone with to look at the car and just the time it takes them to do all the paperwork, etc.
Cash buyer, no options or add on's and it still took and hour to do the paperwork...
I didn't even get a request for a Trustpilot review, leave alone a bribe.
I've read in various places about BigMW's diabolical service and could never understand why they only had five star reviews. Funnily enough, since this has all kicked off there has been a flood of one star reviews!
The OH contacted them a while ago about a specific car. Never heard back about it but since then she's been pestered by them about all sorts of other cars way above the price limit that she explicitly stated. She's actually bought a car elsewhere but is still getting harassed by BigMW!
The OH contacted them a while ago about a specific car. Never heard back about it but since then she's been pestered by them about all sorts of other cars way above the price limit that she explicitly stated. She's actually bought a car elsewhere but is still getting harassed by BigMW!
Discombobulate said:
What gets my goat is when they say FCA rules state they MUST go through all options with you. Not so if you state you are a cash buyer. But they still insist despite FCA issuing guidance to remind dealers this is not the case.
I'm guessing it is an interpretation of treating customers fairly by treating them all the same. Chris Type R said:
Currently looking at an EV - and their stock is significantly cheaper than main dealer stock. The reviews of the local branch are generally not complimentary. There's an anti BMW group on Facebook encouraging people to leave bad reviews if they're warranted.
But... the price....
They sell loads, and loads, of cars.But... the price....
Plenty of them are very decent cars.
Some have issues, and they'll be the customers shouting the loudest.
My advice, take their finance, even if you don't need it.
Then, if you run into problems, you'll have the finance compant to complain to if the dealer doesn't play ball.
Then just settle the finance after 6 months if you don't need it.
Trevor555 said:
They sell loads, and loads, of cars.
Plenty of them are very decent cars.
Some have issues, and they'll be the customers shouting the loudest.
My advice, take their finance, even if you don't need it.
Then, if you run into problems, you'll have the finance compant to complain to if the dealer doesn't play ball.
Then just settle the finance after 6 months if you don't need it.
Funny that you should mention finance, I was considering taking it as there's a £750 contribution - and I could settle the finance promptly. Plenty of them are very decent cars.
Some have issues, and they'll be the customers shouting the loudest.
My advice, take their finance, even if you don't need it.
Then, if you run into problems, you'll have the finance compant to complain to if the dealer doesn't play ball.
Then just settle the finance after 6 months if you don't need it.
The cars I'm looking at are 2-3 year old Kia with long manufacturer warranty remaining. There's a small spin of the dice in terms of service history - which I've read bad reviews about.
Edited by Chris Type R on Monday 12th January 17:59
Chris Type R said:
The cars I'm looking at are 2-3 year old Kia with long manufacturer warranty remaining.
Kia are strict on service histories when it comes to warranty claims.Edited by Chris Type R on Monday 12th January 17:59
Many Kia cars are turned away by Kia dealers as they won't sell cars that may have warranty issues due to lack of servicing.
These cars will turn up on non franchised dealer forecourts, and of course may be cheaper than the Kia dealer.
Edited by Trevor555 on Monday 12th January 18:24
Trevor555 said:
Kia are strict on service histories when it comes to warranty claims.
Many Kia cars are turned away by Kia dealers as they won't sell cars that may have warranty issues due to lack of servicing.
These cars will turn up on non franchised dealer forecourts, and of course may be cheaper than the Kia dealer.
This, we have a couple of customers who have been refused warranty work because of poor history, it needs to be on time in either mileage or time, the right parts, vat invoice and too the manufacturers schedule.Many Kia cars are turned away by Kia dealers as they won't sell cars that may have warranty issues due to lack of servicing.
These cars will turn up on non franchised dealer forecourts, and of course may be cheaper than the Kia dealer.
Edited by Trevor555 on Monday 12th January 18:24
I got persuaded (and my brother) at Carshop to leave a 5* review for a salesperson so they could get a £10 bonus.
I wasn’t particularly impressed with their sales attitude with the constant patronising upselling of GAP and finance etc.
Meanwhile their knowledge on the vehicles they sell is poor. If you don’t know much about cars, good luck to you.
I’m aware they’ve rebranded to Sytner select but I’d be cautious
I wasn’t particularly impressed with their sales attitude with the constant patronising upselling of GAP and finance etc.
Meanwhile their knowledge on the vehicles they sell is poor. If you don’t know much about cars, good luck to you.
I’m aware they’ve rebranded to Sytner select but I’d be cautious
I saw a G42 BMW 220i Coupé for sale at BigMW at a reasonable price - exact spec that I wanted. I quite fancy one of these but the price is a little too strong in my opinion. This one was a sensible price and less than three years old so would have had the balance of the manufacturer's warranty. However, it had been serviced at 20k miles and 40k miles which I'm pretty sure is further than it should have gone between services (although it had been done at a BMW main dealer), which means the BMW warranty might have been invalidated and it might also be ineligible the extended BMW warranty when it reached three years of age, so I left it.
Edited by MitchT on Monday 12th January 20:06
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