Polo Gti 2018, possible chain rattle?

[Exitearly]

Hi there folks, my mate has a polo gti 2018 (new shape) when you rev it on standstill, and the revs fall off it sounds like the chain rattles? there's no noise on startup and the car drives fine. It's done under 40k, main dealer says there's nothing wrong with it, but I'm assumoing they're just going by what they see on the live data and not the noise? They also say they can't hear the noise. Thanks

[P2KKA]

Does it have a dual mass flywheel or rattly heatshields?

[Exitearly]

The noise does appear to come from the top of the rockercover.

[Trevor555]

Did the same main dealer sell it to him recently by any chance?

If not, find another dealer to get a second opinion.

Some dealers will say they can't find fault if they don't fancy the job.

[Exitearly]

Trevor555 said:

Did the same main dealer sell it to him recently by any chance?

If not, find another dealer to get a second opinion.

Some dealers will say they can't find fault if they don't fancy the job.

Spot on, it's the supplying dealer that has said this. Other dealers are fully booked for diagnostics for the next two months.

It looks like they're using their laptops instead of their ears.

Edited by Exitearly on Wednesday 15th April 17:42

[Trevor555]

Exitearly said:

Trevor555 said:

Did the same main dealer sell it to him recently by any chance?

If not, find another dealer to get a second opinion.

Some dealers will say they can't find fault if they don't fancy the job.

Spot on, it's the supplying dealer that has said this. Other dealers are fully booked for diagnostics for the next two months.

It looks like they're using their laptops instead of their ears.

Edited by Exitearly on Wednesday 15th April 17:42

How long exactly has he owned the car?

And how long after purchase did he report the fault to the supplying dealer?

[Exitearly]

Owned it for roughly 6-7 weeks, reported the fault 2 weeks into ownership. He's asked about a refund but it's not in their policy, I've looked myself too.

[Trevor555]

Exitearly said:

Owned it for roughly 6-7 weeks, reported the fault 2 weeks into ownership. He's asked about a refund but it's not in their policy, I've looked myself too.

Ok, so just to double confirm.

He bought the car from a VW main dealer, and it's the same VW main dealer that's saying there's no fault.

He'll have to get a second opinion from another garage, VW main dealer is best, but not one from the same dealer group he bought it from. Tell the supplying dealer what you're doing, as you don't agree there's no fault.

If he took out finance on the car, tell him to call finance company to do a "quality complaint" for engine rattle. This gets the timeline nicely set in stone.

If the other dealer reports there is a fault, forward this to the supplying dealer.

At this point, he has to decide whether to outright reject (30 days rule) or allow the dealer one chance at repair. Helpful at this stage to contact Citizens advice who will give it a case number, and guide him through the process.

Come back to us if he gets the fault confirmed.

[Exitearly]

Yes what you've written is correct, it's possible to get it diagnosed by another main dealer but there's a few months waiting list.

I'll get back to you and let you know the outcome, thanks for your help 🙂

[Exitearly]

To follow on from this story, car was seen by another main dealer this week, They've ruled out the timing chain but initially thought it was that. It's going back into their workshop in a few weeeks to have the PCV valve changed as it's faulty and then see if the noise dissapears, that's under warranty. if not they'll investigate further. The timing chain etc. isn't covered by warranty as it's a wear and tear item as confirmed by them.

[Trevor555]

Exitearly said:

Isn't covered by warranty as it's a wear and tear item as confirmed by them.

Rubbish, rubbish, rubbish.

It's not a warranty issue, the fault was existing when he bought the car.

The noise was reported to the dealer soon after purchase. (Two weeks?)

If it turns out to be the timing chain, and they say "not covered" come back on here, and people will guide with what to do.

Edited by Trevor555 on Thursday 18th June 09:09

[Trevor555]

Exitearly said:

It's going back into their workshop in a few weeeks to have the PCV valve changed as it's faulty

So there is a fault?

Is it the PCV valve that's causing the noise that was reported to the dealer after two weeks?

If so, this is a confirmed fault that was reported to the dealer within 30 days.

And your friend asked for a refund because of the noise?

If the above is confirmed, friend reported a noise within 30 days, tried to reject, but dealer refused the rejection stating "no fault"

If it turns out this PCV valve is faulty, and was the cause of the noise, then your friend has a right to reject for a full refund, as he requested this within the 30 days, and was snubbed.

Did he contact Citizens advice?

[Exitearly]

Trevor555 said:

So there is a fault?

Is it the PCV valve that's causing the noise that was reported to the dealer after two weeks?

If so, this is a confirmed fault that was reported to the dealer within 30 days.

And your friend asked for a refund because of the noise?

If the above is confirmed, friend reported a noise within 30 days, tried to reject, but dealer refused the rejection stating "no fault"

If it turns out this PCV valve is faulty, and was the cause of the noise, then your friend has a right to reject for a full refund, as he requested this within the 30 days, and was snubbed.

Did he contact Citizens advice?

There seems to be a fault, that they've identified. They can't be 100% sure that the PCV valve is causing the noise, But have said that they'll change that and then go from there. This is being done with the dealership that diagnosed the problem and not the supplying dealer. He likes the car, and would like to keep the car if possible. No contact with CAB

[Trevor555]

Exitearly said:

Trevor555 said:

So there is a fault?

Is it the PCV valve that's causing the noise that was reported to the dealer after two weeks?

If so, this is a confirmed fault that was reported to the dealer within 30 days.

And your friend asked for a refund because of the noise?

If the above is confirmed, friend reported a noise within 30 days, tried to reject, but dealer refused the rejection stating "no fault"

If it turns out this PCV valve is faulty, and was the cause of the noise, then your friend has a right to reject for a full refund, as he requested this within the 30 days, and was snubbed.

Did he contact Citizens advice?

There seems to be a fault, that they've identified. They can't be 100% sure that the PCV valve is causing the noise, But have said that they'll change that and then go from there. This is being done with the dealership that diagnosed the problem and not the supplying dealer. He likes the car, and would like to keep the car if possible. No contact with CAB

Ok, I get that he wants to keep the car, they are lovely little cars.

This other dealership has acknowledged the noise, that's the main thing, and he will get it paid for by either warranty, or going back to the supplying dealer.

Did he take finance?

If so, get the "quality complaint" in now to the finance company for the noise reported after two weeks.

[Exitearly]

Trevor555 said:

Ok, I get that he wants to keep the car, they are lovely little cars.

This other dealership has acknowledged the noise, that's the main thing, and he will get it paid for by either warranty, or going back to the supplying dealer.

Did he take finance?

If so, get the "quality complaint" in now to the finance company for the noise reported after two weeks.

No finance, paid outright. Thanks for the replies, hopefully it'll get sorted out. I'll keep you updated.