Creeping lacquer failure on BMW alloys
Discussion
X3 not yet 3 yrs old (30k miles), only ever hand washed by me using decent products, both rear wheels with the dreaded spider leg corrosion rapidly spreading out from the centre caps. At last service I asked whether could be put forward as a warranty issue and was told ‘no one available today to assess, you’ll need to book it in specifically…’ Yesterday, tried to do just that to be told this time ‘no point as it’s wear and tear so won’t be adjudged a manufacturring defect and won’t be covered…’ (without seeing the car or images etc). Escalated to BMW UK who also seemed uninclined to want to intervene but grudgingly opened a complaint.
Anyone been down this road?
Anyone been down this road?
Its a bit of a lottery. If it's from the centre out it's generally due to the centre cap rubbing and opening up the lacquer.
However if you have kerb damage elsewhere on the wheel, they tend not to be too interested in helping even if it's not associated with what you described.
A friendly local dealer that you use regularly for servicing can usually push your case hard otherwise it's all very transactional and computer says no stuff.
However if you have kerb damage elsewhere on the wheel, they tend not to be too interested in helping even if it's not associated with what you described.
A friendly local dealer that you use regularly for servicing can usually push your case hard otherwise it's all very transactional and computer says no stuff.
Pupp said:
X3 not yet 3 yrs old (30k miles), only ever hand washed by me using decent products, both rear wheels with the dreaded spider leg corrosion rapidly spreading out from the centre caps. At last service I asked whether could be put forward as a warranty issue and was told no one available today to assess, you ll need to book it in specifically Yesterday, tried to do just that to be told this time no point as it s wear and tear so won t be adjudged a manufacturring defect and won t be covered (without seeing the car or images etc). Escalated to BMW UK who also seemed uninclined to want to intervene but grudgingly opened a complaint.
Anyone been down this road?
When my Dad had his previous X3M he went through 3 sets of wheels in 3 years under warranty because of the milking and lacquer failure…Anyone been down this road?
His current X3 he has fully powder coated wheels. Zero issues
Diamond cut finish needs to die it’s death IMO
Pupp said:
X3 not yet 3 yrs old (30k miles), only ever hand washed by me using decent products, both rear wheels with the dreaded spider leg corrosion rapidly spreading out from the centre caps. At last service I asked whether could be put forward as a warranty issue and was told no one available today to assess, you ll need to book it in specifically Yesterday, tried to do just that to be told this time no point as it s wear and tear so won t be adjudged a manufacturring defect and won t be covered (without seeing the car or images etc). Escalated to BMW UK who also seemed uninclined to want to intervene but grudgingly opened a complaint.
Anyone been down this road?
Have these wheels previously had tyres changed?Anyone been down this road?
It's usually where the tyre fitter clatters the wheel onto the balancing machine and damages the lacquer.
teian332isport said:
Pupp said:
X3 not yet 3 yrs old (30k miles), only ever hand washed by me using decent products, both rear wheels with the dreaded spider leg corrosion rapidly spreading out from the centre caps. At last service I asked whether could be put forward as a warranty issue and was told no one available today to assess, you ll need to book it in specifically Yesterday, tried to do just that to be told this time no point as it s wear and tear so won t be adjudged a manufacturring defect and won t be covered (without seeing the car or images etc). Escalated to BMW UK who also seemed uninclined to want to intervene but grudgingly opened a complaint.
Anyone been down this road?
Have these wheels previously had tyres changed?Anyone been down this road?
It's usually where the tyre fitter clatters the wheel onto the balancing machine and damages the lacquer.
Anyways, thanks for the responses; we’ll see what BMW make of it.
Just to update this; following my complaining to BMW UK, I (eventually) was contacted by a different person from the same dealer who, after hearing the tale, asked me to bring the car in for inspection by their body shop manager. Did that yesterday, and with no quibbling at all, they agreed the two affected alloys should be changed under warranty. I also received what seemed to be a completely genuine apology for the initially dismissive responses to my first approach, which was fully accepted as being inappropriate. Fair play for that, it was handled well.
Car goes in on Thursday so, I guess, all's well but a shame the issue had to be pushed to secure a resolution.
Car goes in on Thursday so, I guess, all's well but a shame the issue had to be pushed to secure a resolution.
Pupp said:
Just to update this; following my complaining to BMW UK, I (eventually) was contacted by a different person from the same dealer who, after hearing the tale, asked me to bring the car in for inspection by their body shop manager. Did that yesterday, and with no quibbling at all, they agreed the two affected alloys should be changed under warranty. I also received what seemed to be a completely genuine apology for the initially dismissive responses to my first approach, which was fully accepted as being inappropriate. Fair play for that, it was handled well.
Car goes in on Thursday so, I guess, all's well but a shame the issue had to be pushed to secure a resolution.
It’ll only happen again… Not being negative, just factualCar goes in on Thursday so, I guess, all's well but a shame the issue had to be pushed to secure a resolution.
My iX3 wheels were terrible.
Its just the lip thats DC. They had some white worming when I bought the car, but after about a year water and car cleaning chemicals got underneath the edge and it got to the point you could flake of big chunks of lacquer like Goldmembers skin.
I just got them dipped and powdercoated all black.
Its just the lip thats DC. They had some white worming when I bought the car, but after about a year water and car cleaning chemicals got underneath the edge and it got to the point you could flake of big chunks of lacquer like Goldmembers skin.
I just got them dipped and powdercoated all black.
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