double service/ double standards
Discussion
One trick I learned from a new client just about takes the biscuit.
The client was ill im hospital and missed his his main dealer service on his car. The client re booked his car some months later, because he covers only a minimal mileage. The Service manager said he would do both services at the same time to keep up the service history. What actually happened was the client actually paid twice for the one job.2 oil changes etc etc. Is that amazing or what?. In this day and age a swindle such as this should occur, incredilble. Worthwhile writing it because the client,in honesty thought it wise to pay to keep up the service record.
The client was ill im hospital and missed his his main dealer service on his car. The client re booked his car some months later, because he covers only a minimal mileage. The Service manager said he would do both services at the same time to keep up the service history. What actually happened was the client actually paid twice for the one job.2 oil changes etc etc. Is that amazing or what?. In this day and age a swindle such as this should occur, incredilble. Worthwhile writing it because the client,in honesty thought it wise to pay to keep up the service record.
RW774 said:
One trick I learned from a new client just about takes the biscuit.
The client was ill im hospital and missed his his main dealer service on his car. The client re booked his car some months later, because he covers only a minimal mileage. The Service manager said he would do both services at the same time to keep up the service history. What actually happened was the client actually paid twice for the one job.2 oil changes etc etc. Is that amazing or what?. In this day and age a swindle such as this should occur, incredilble. Worthwhile writing it because the client,in honesty thought it wise to pay to keep up the service record.
How the hell are you RW?The client was ill im hospital and missed his his main dealer service on his car. The client re booked his car some months later, because he covers only a minimal mileage. The Service manager said he would do both services at the same time to keep up the service history. What actually happened was the client actually paid twice for the one job.2 oil changes etc etc. Is that amazing or what?. In this day and age a swindle such as this should occur, incredilble. Worthwhile writing it because the client,in honesty thought it wise to pay to keep up the service record.
Nothing, and I mean nothing that main dealers get up to now would surprise me. I have cars in my workshop every single week with a story attached relating to poor service, cars left in an unroadworthy, sometimes dangerous condition, and downright scams from franchise dealers charging over £100 an hour.
It makes me sick because it tars all of us with the same brush.
The biggest con in the motor trade is, and always has been, main dealer service history. Not worth the books it's stamped on!!
t different day eh? Yep, the same service two of everything filters, 2 lots of oil, even removing the wheels twice.Absolutely brilliant mate, and the guy was made to pay for it aswell. I hav`nt laughed so much since I broke me arm, fBack to my former question - is this just somebody hitting a button on the till (like when you order a Big Mac and Fries), or did somebody actually take the wheels off, put them back on, have a pee, return, take the wheels off again and put them back on again? I suspect the former; in which case your client was, IMHO, pretty dumb not to have queried it.
I think the client should be down the small claims court.
I wonder what the local news paper would make of the evidence :-)
I remember years ago getting a call from the dealer principal at main dealer for a certain French manufacture after the car company had been on the phone to him, after the RAC had spoken to them for me :-)
(They'd crashed my then wife's car, totally bodged the repairs, lent me a completely unsafe loaner on which the brakes failed on the way home...)
The poor bloke sounded like someone had put his nuts in a vice and was still merrily turning the screw. I suspect that the garage might react similarly with the local paper offering to write a nice little story.
I wonder what the local news paper would make of the evidence :-)
I remember years ago getting a call from the dealer principal at main dealer for a certain French manufacture after the car company had been on the phone to him, after the RAC had spoken to them for me :-)
(They'd crashed my then wife's car, totally bodged the repairs, lent me a completely unsafe loaner on which the brakes failed on the way home...)
The poor bloke sounded like someone had put his nuts in a vice and was still merrily turning the screw. I suspect that the garage might react similarly with the local paper offering to write a nice little story.
The guy was charged twice for just the one service nothing more , nothing less than a total rip off form the dealer.He is a quiet guy who just wanted to keep the schedules up that is all.
He has refused to go back there and will continue coming here.I thought I had seen it all, till now.
He has refused to go back there and will continue coming here.I thought I had seen it all, till now.
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