New Skoda: First Two Services Plan
Discussion
I've recently bought a new Skoda and paid extra for the 'Service Plan: First Two Services' (see below).
My car is set to a flexible service schedule meaning it could be up to 24 months / 18,000 miles before the first service is due (although I do far fewer miles than that so it will likely be sooner).
Am I safe to assume that I can request that the services be done as and when the car decides they need to be done or am I obliged (under this plan) to have it serviced at 12 month intervals? The dealer indicated the latter but I see nothing in the paperwork saying that it is the first 2 years services. Just the first 2 services.
Thanks
My car is set to a flexible service schedule meaning it could be up to 24 months / 18,000 miles before the first service is due (although I do far fewer miles than that so it will likely be sooner).
Am I safe to assume that I can request that the services be done as and when the car decides they need to be done or am I obliged (under this plan) to have it serviced at 12 month intervals? The dealer indicated the latter but I see nothing in the paperwork saying that it is the first 2 years services. Just the first 2 services.
Thanks
Log into https://myskodafinance.vwfs.co.uk and see what the expiry date for the service plan is. Ours, though bought as Approved Used, is 4yrs, so I'd assume (but possibly incorrectly) that you should be OK if yours is the same.
Having said that, the dealer has messed up and should have put the car on fixed interval servicing. If you did leave it 4yrs you'd have a problem that things like spark plug change due at 4yrs aren't included in the service plan. Although neither is brake fluid change but the dealer will insist you have that done every 2yrs.
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Reading this it's occured to me that daughter's Kamiq, which was bought new, is going for its second service next week, a few days after its 2nd birthday tomorrow as she was away last week and the dealer couldn't do it earlier. They assured her it'l be fine for warranty purposes but I hope there isn't a problem with service plan validity, otherwise I'll be having some very shouty words with them.
Having said that, the dealer has messed up and should have put the car on fixed interval servicing. If you did leave it 4yrs you'd have a problem that things like spark plug change due at 4yrs aren't included in the service plan. Although neither is brake fluid change but the dealer will insist you have that done every 2yrs.
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Reading this it's occured to me that daughter's Kamiq, which was bought new, is going for its second service next week, a few days after its 2nd birthday tomorrow as she was away last week and the dealer couldn't do it earlier. They assured her it'l be fine for warranty purposes but I hope there isn't a problem with service plan validity, otherwise I'll be having some very shouty words with them.
My view of the portal online (not through the app, through a web browser) is there's a Dashboard tab which shows the car and service plan details.
Click the + sign next to "Service Details" and it expands to show the start and end date.
As I said earlier though, the dealer may make a fuss as the work on the service plan services are for fixed interval. The longlife services are different. They (VW Group) have messed around with services but if you still think of them as minor and major, every longlife service is like a major service because it could be two years between them.
In reality, the only practical difference is they change the pollen filter every service on longlife, and that probably doesn't get done half the time. The rest of it is just inspections - in other words looking for extra work they can charge you for. Minor service is a basic inspection, major is more indepth - but most dealers follow their own Vehicle Health Check list anyway.
Whatever you do, when you take it for its first service it will almost 100% be changed to fixed interval when you get it back unless you specifically tell them to leave in on longlife, and they might refuse.
Click the + sign next to "Service Details" and it expands to show the start and end date.
As I said earlier though, the dealer may make a fuss as the work on the service plan services are for fixed interval. The longlife services are different. They (VW Group) have messed around with services but if you still think of them as minor and major, every longlife service is like a major service because it could be two years between them.
In reality, the only practical difference is they change the pollen filter every service on longlife, and that probably doesn't get done half the time. The rest of it is just inspections - in other words looking for extra work they can charge you for. Minor service is a basic inspection, major is more indepth - but most dealers follow their own Vehicle Health Check list anyway.
Whatever you do, when you take it for its first service it will almost 100% be changed to fixed interval when you get it back unless you specifically tell them to leave in on longlife, and they might refuse.
Sheepshanks said:
... Although neither is brake fluid change but the dealer will insist you have that done every 2yrs....
Mine doesn't - brake fluid change is advised but entirely optional. Same for air filter and (if 4WD) Haldex oil and filter.I reckon £900 is not unreasonable for 2 services, 2 MOTs and 2 years warranty +roadside assistance/recovery for my 5-year old Kodiaq.
Brake fluid is not optional, it's in the factory service schedule for replacement at 2 year intervals from new. It is hygroscopic so its performance will reduce with time even if car is used only lightly. Haldex oil is there too, every 3 years. Air filters typically between 40-60k but differs slightly by model.
Dr G said:
Brake fluid is not optional, it's in the factory service schedule for replacement at 2 year intervals from new.
I know this isn’t your fault but if it’s a 2yr interval and they sell customers a 2yr service plan then it should be included. Ridiculously, it used to be 3yrs to the first change but they included it in the EV service plan at 2yrs to justify having them serviced at all. They therefore had to make the first change 2yrs on ICE cars too.
Sheepshanks said:
I know this isn t your fault but if it s a 2yr interval and they sell customers a 2yr service plan then it should be included.
Ridiculously, it used to be 3yrs to the first change but they included it in the EV service plan at 2yrs to justify having them serviced at all. They therefore had to make the first change 2yrs on ICE cars too.
The VAG service plans are generally unfit for purpose, but they sound good in the showroom and your average lease customer doesn't care. Nor does the sales person.Ridiculously, it used to be 3yrs to the first change but they included it in the EV service plan at 2yrs to justify having them serviced at all. They therefore had to make the first change 2yrs on ICE cars too.
OddCat said:
I've recently bought a new Skoda and paid extra for the 'Service Plan: First Two Services' (see below).
My car is set to a flexible service schedule meaning it could be up to 24 months / 18,000 miles before the first service is due (although I do far fewer miles than that so it will likely be sooner).
Am I safe to assume that I can request that the services be done as and when the car decides they need to be done or am I obliged (under this plan) to have it serviced at 12 month intervals? The dealer indicated the latter but I see nothing in the paperwork saying that it is the first 2 years services. Just the first 2 services.
Thanks
Under the service plan it covers you for a service at year one or 10,000 miles and year 2 or 20,000 miles, whichever is sooner. My car is set to a flexible service schedule meaning it could be up to 24 months / 18,000 miles before the first service is due (although I do far fewer miles than that so it will likely be sooner).
Am I safe to assume that I can request that the services be done as and when the car decides they need to be done or am I obliged (under this plan) to have it serviced at 12 month intervals? The dealer indicated the latter but I see nothing in the paperwork saying that it is the first 2 years services. Just the first 2 services.
Thanks
While it only covers the service it's still good value at £299 for 2 services.
missing the VR6 said:
Under the service plan it covers you for a service at year one or 10,000 miles and year 2 or 20,000 miles, whichever is sooner.
While it only covers the service it's still good value at £299 for 2 services.
....but nowhere does it say that ?While it only covers the service it's still good value at £299 for 2 services.
It talks about the first two services. Not about services for the first two years.
My car has been set (by Skoda themselves) to flexible servicing.
The MySkoda app currently says this:
So surely Skoda have themselves decided that my car will determine for itself when the first and second services are due ?
OddCat said:
So surely Skoda have themselves decided that my car will determine for itself when the first and second services are due ?
Well, there's always a chance Skoda wil say "nothing to do with us, the dealers are separate companies".The dealer has messed up by not changing the service interval at PDI.
However it does say on one of the new car offers page: "Service plan covers first 2 consecutive services limited to 1 x Oil Service and 1 x Oil and Inspection Service with pollen filter." so I'd say you should be OK.
All their other service plans, apart from All In, do say they're applicable to fixed or flexible interval.
Do look at the expiry date on the Skoda Finance site though.
OddCat said:
....but nowhere does it say that ?
It talks about the first two services. Not about services for the first two years.
My car has been set (by Skoda themselves) to flexible servicing.
The MySkoda app currently says this:
So surely Skoda have themselves decided that my car will determine for itself when the first and second services are due ?
As Sheepshanks has said, the dealer has set it to Longlife servicing, the service plan is for annual servicing. It talks about the first two services. Not about services for the first two years.
My car has been set (by Skoda themselves) to flexible servicing.
The MySkoda app currently says this:
So surely Skoda have themselves decided that my car will determine for itself when the first and second services are due ?
Sheepshanks said:
missing the VR6 said:
As Sheepshanks has said, the dealer has set it to Longlife servicing, the service plan is for annual servicing.
They come out of the factory set to longlife. The dealer is supposed to check your type of use and set the regime accordingly.Nowhere in any of the documentation is there an expiry date / use by date. I can't see why Skoda would care less anyway as they have to do two services regardless.
If the Longlife services are different, and the Service Plan is for fixed 12 monthly services type, then I potentially have a mismatch between the service schedule set by the factory and the manufacturer Service Plan that I have been allowed to buy.
OddCat said:
At no point during the sales process was the issue of servicing frequency even mentioned. I didn't realise it was set to Longlife until I got home and had a furtle through the various menus on screen.
Nowhere in any of the documentation is there an expiry date / use by date. I can't see why Skoda would care less anyway as they have to do two services regardless.
If the Longlife services are different, and the Service Plan is for fixed 12 monthly services type, then I potentially have a mismatch between the service schedule set by the factory and the manufacturer Service Plan that I have been allowed to buy.
You're really over thinking this, you can service them either way, it doesn't matter if it was set to annual or Longlife at the factory. You've got a great deal, £299 for 2 annual services is probably cheaper than using Halfords. Nowhere in any of the documentation is there an expiry date / use by date. I can't see why Skoda would care less anyway as they have to do two services regardless.
If the Longlife services are different, and the Service Plan is for fixed 12 monthly services type, then I potentially have a mismatch between the service schedule set by the factory and the manufacturer Service Plan that I have been allowed to buy.
They'd care as Longlife servicing is quite a bit more expensive than annual.
After 11-12 months phone the dealer and say "My car is due an Oil service". Another 11-12 months after this phone and say "My car is due an Oil & inspection service".
Robert's your father's brother.
Or if it bothers you tell them now and drop it in for them to amend the service display. It can be done.
Robert's your father's brother.
Or if it bothers you tell them now and drop it in for them to amend the service display. It can be done.
Dr G said:
After 11-12 months phone the dealer and say "My car is due an Oil service". Another 11-12 months after this phone and say "My car is due an Oil & inspection service".
Robert's your father's brother.
Or if it bothers you tell them now and drop it in for them to amend the service display. It can be done.
I was rather hoping the services could be done when the car says they need doing. Which would not fit with the "services under the plan must be done every 12 months" thing that the plan doesn't actually say but people on here believe to be true. Example:Robert's your father's brother.
Or if it bothers you tell them now and drop it in for them to amend the service display. It can be done.
missing the VR6 said:
As Sheepshanks has said, the dealer has set it to Longlife servicing, the service plan is for annual servicing.
I would say it’s crucial to find the expiry date of the plan - don’t understand why you can’t see it in the portal.
If its expiry date is 4yrs then you’ll be fine, but you will likely have a battle with dealer after the first service as they’ll switch it to fixed interval and may simply refuse to put it back to longlife.
Another reason they used to discriminate between fixed and longlife servicing was they used cheaper oil for fixed, but it’s generally the same regardless now (although dealers will still tell you longlife uses “premium” oil.
If its expiry date is 4yrs then you’ll be fine, but you will likely have a battle with dealer after the first service as they’ll switch it to fixed interval and may simply refuse to put it back to longlife.
Another reason they used to discriminate between fixed and longlife servicing was they used cheaper oil for fixed, but it’s generally the same regardless now (although dealers will still tell you longlife uses “premium” oil.
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