Fozzy Bear.com
Discussion
I suspect that quite a few of us are insured with Fozzy Bear.com (Name changed to protect the innocent) They have been rcommended several times on here and I found that they were very price competent when I wanted to insure my Chimaera.
When my wife renewed her insurance she switched to Fozzy Bear and was happy and has allowed it to renew several times without question. Until we bought another car for her yesterday. Just to make it clear we are trading in her existing car and picking up a second hand merc. So in order to pick up the new car we need to insure it and supply a cover note to get it taxed. Easy you would think, just give old Fozzy a ring tell him the situation and get a new cover note. Get the tax and when we are ready to pick up the car give him a ring to tell him we are changing over.
I can remember picking up the TVR, I pulled up in my old car, picked up the car keys, produced my mobile phone and called Fozzy.com they said thtnks for letting us know and off I drove.
Not so this time, Fozzy want to know when we will be picking up the car. They won't tell us when the cover note will arrive except that it will be in the next three or five days and if we give a date and can't change over by then because the letter gets lost by the Postal Service (Kermit and Miss Piggy) we are not allowed to drive the car we already have.
Surely thousands of customers change cars every year. Is there not some seamless process that allows this to happen. Arrange an overlap such that the customer gets to the forecourt and then lets you know that all is well and everyone is happy?
Result, Fozzy loses the business to People's Choice. Both policies overlap unitl we cancel the first and then post the no claims cetificate on and People's Choice are happy because they get the business. What a muppet Fozzy is!
Fozzy also sells vegetables, or he is a vegetable, or I am a vegetable because I didn't understand the rules....
When my wife renewed her insurance she switched to Fozzy Bear and was happy and has allowed it to renew several times without question. Until we bought another car for her yesterday. Just to make it clear we are trading in her existing car and picking up a second hand merc. So in order to pick up the new car we need to insure it and supply a cover note to get it taxed. Easy you would think, just give old Fozzy a ring tell him the situation and get a new cover note. Get the tax and when we are ready to pick up the car give him a ring to tell him we are changing over.
I can remember picking up the TVR, I pulled up in my old car, picked up the car keys, produced my mobile phone and called Fozzy.com they said thtnks for letting us know and off I drove.
Not so this time, Fozzy want to know when we will be picking up the car. They won't tell us when the cover note will arrive except that it will be in the next three or five days and if we give a date and can't change over by then because the letter gets lost by the Postal Service (Kermit and Miss Piggy) we are not allowed to drive the car we already have.
Surely thousands of customers change cars every year. Is there not some seamless process that allows this to happen. Arrange an overlap such that the customer gets to the forecourt and then lets you know that all is well and everyone is happy?
Result, Fozzy loses the business to People's Choice. Both policies overlap unitl we cancel the first and then post the no claims cetificate on and People's Choice are happy because they get the business. What a muppet Fozzy is!
Fozzy also sells vegetables, or he is a vegetable, or I am a vegetable because I didn't understand the rules....
I gues fozzy is a broker. The problem if your a broker is that you use the EDI system, which unfortuantely can't grasp 2 cars being on the same policy at the same time, not even for a minute. So you have to specify a time for the change to take place, issue a covernote and give it to the client. Unfortunately this can cause problems occaisionally.
although I don't know how on earth it takes them 2-4 days to walk to the printer, pull the covernote off, put it in an enevelope and frank it first class and take it to the post office.
although I don't know how on earth it takes them 2-4 days to walk to the printer, pull the covernote off, put it in an enevelope and frank it first class and take it to the post office.
Unfortunately Fozzy is not some small time broker. He is a big time high street name. Hence my posting. Other members need to know that this is a potential problem.
The issue has now been resolved, the dealer can arrange a tax disc without needing our cover note and so we can pick the car up when we want. I was not aware that a dealer can do this.
However if Fozzy had had a seamless process in place we would have probably taken the easy option and stayed with him. As it is we were forced to look around and found that we could do what we needed to do and save £100 in the process. It is by failing to grease the wheels of commerce with good customer service that business is lost.
The issue has now been resolved, the dealer can arrange a tax disc without needing our cover note and so we can pick the car up when we want. I was not aware that a dealer can do this.
However if Fozzy had had a seamless process in place we would have probably taken the easy option and stayed with him. As it is we were forced to look around and found that we could do what we needed to do and save £100 in the process. It is by failing to grease the wheels of commerce with good customer service that business is lost.
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