Anyone had dealing with Bionic?
Discussion
Short story, i didnt read a contract and 3 years later i am pissed off.
When moving my business to a new building i used Bionic to find a energy supplier (electric) and signed up for a 3 year deal with EDF.
I did not notice that they reserved the right to renew our contract on our behalf. So fast forward to this month and me looking to renew with EDF i find our supply is being swapped over to Yü Energy (google their reviews). Daily standing charges changing from 25p to 225p ect.
It looks like im stuffed as i requested the contract i signed, and right enough i had signed it. At the time i was trying to convert a car garage to office space and print shop and it must have got past me.
Is there a way out of this? i do not fancy going anywhere near "Yu Energy" and they are asking when they can come change the meter. It seems like Bionic have pulled this with lots of businesses and all seem to be getting put on to Yu energy.
any experience / advice would greatly appreciated.
When moving my business to a new building i used Bionic to find a energy supplier (electric) and signed up for a 3 year deal with EDF.
I did not notice that they reserved the right to renew our contract on our behalf. So fast forward to this month and me looking to renew with EDF i find our supply is being swapped over to Yü Energy (google their reviews). Daily standing charges changing from 25p to 225p ect.
It looks like im stuffed as i requested the contract i signed, and right enough i had signed it. At the time i was trying to convert a car garage to office space and print shop and it must have got past me.
Is there a way out of this? i do not fancy going anywhere near "Yu Energy" and they are asking when they can come change the meter. It seems like Bionic have pulled this with lots of businesses and all seem to be getting put on to Yu energy.
any experience / advice would greatly appreciated.
mickytruelove said:
Short story, i didnt read a contract and 3 years later i am pissed off.
When moving my business to a new building i used Bionic to find a energy supplier (electric) and signed up for a 3 year deal with EDF.
I did not notice that they reserved the right to renew our contract on our behalf. So fast forward to this month and me looking to renew with EDF i find our supply is being swapped over to Yü Energy (google their reviews). Daily standing charges changing from 25p to 225p ect.
It looks like im stuffed as i requested the contract i signed, and right enough i had signed it. At the time i was trying to convert a car garage to office space and print shop and it must have got past me.
Is there a way out of this? i do not fancy going anywhere near "Yu Energy" and they are asking when they can come change the meter. It seems like Bionic have pulled this with lots of businesses and all seem to be getting put on to Yu energy.
any experience / advice would greatly appreciated.
Bionic are so bad that we have an internal bulletin board thread on solutions for them. Previously known as makeitcheaper.com When moving my business to a new building i used Bionic to find a energy supplier (electric) and signed up for a 3 year deal with EDF.
I did not notice that they reserved the right to renew our contract on our behalf. So fast forward to this month and me looking to renew with EDF i find our supply is being swapped over to Yü Energy (google their reviews). Daily standing charges changing from 25p to 225p ect.
It looks like im stuffed as i requested the contract i signed, and right enough i had signed it. At the time i was trying to convert a car garage to office space and print shop and it must have got past me.
Is there a way out of this? i do not fancy going anywhere near "Yu Energy" and they are asking when they can come change the meter. It seems like Bionic have pulled this with lots of businesses and all seem to be getting put on to Yu energy.
any experience / advice would greatly appreciated.
Short version: If the switch hasn't happened yet and you kick up a polite fuss then you can stop the switch happening. Once switched, and if they are pushed they'll refund their commission to in effect reduce your cost. In one case we got the new supplier to agree it was an unwanted unfair switch and they released it allowing our client to leave.
For a ray of positivity, your decision to lock in for 3 years means you've missed the energy crisis and the sky high costs many business's got hit with.
Thankfully noticed the extent of what I was being asked to sign - and it was absolutely presented to me as if it was a natural part of the initial sign-up.
Even moving premises during the early stages of a contract was a pain - they thought we were just trying to squirm out of a contract.
Was gobsmacked when I logged on to Santander (business banking) recently and saw them being promoted as a provider.
Even moving premises during the early stages of a contract was a pain - they thought we were just trying to squirm out of a contract.
Was gobsmacked when I logged on to Santander (business banking) recently and saw them being promoted as a provider.
They call it the "Do it for you" and/or "Make it Easy Guarantee" service. They email you to say these are the options, then anotehr email to say we're going to lock you in unless we hear back by 5pm today, then another to say you're now locked in. As stated above the original contract gives them permission to do this.
Whether it would stand up in court I'm not a lawyer.
The LoA signed allegedly contains the following, the OP should check theirs to see if wording is the same:
"What is the Make It Easy Guarantee?
MIC promises to make it easy for Customers to use the Do It For You service. If, for whatever reason, the Customer feels MIC have not delivered to this promise, the Customer may choose to claim against the ‘Make It Easy Guarantee’.
This guarantee entitles the Customer to receive any commission earned by MIC for that Supply Contract. The request should be sent to MIC via email at doitforyou@makeitcheaper.com or in writing to Make It Cheaper Ltd, 5th Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BT or to such other email address or address as MIC may from time to time notify to the Customer via the Customer’s designated email address"
Whether it would stand up in court I'm not a lawyer.
The LoA signed allegedly contains the following, the OP should check theirs to see if wording is the same:
"What is the Make It Easy Guarantee?
MIC promises to make it easy for Customers to use the Do It For You service. If, for whatever reason, the Customer feels MIC have not delivered to this promise, the Customer may choose to claim against the ‘Make It Easy Guarantee’.
This guarantee entitles the Customer to receive any commission earned by MIC for that Supply Contract. The request should be sent to MIC via email at doitforyou@makeitcheaper.com or in writing to Make It Cheaper Ltd, 5th Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BT or to such other email address or address as MIC may from time to time notify to the Customer via the Customer’s designated email address"
my business has just been shafted by this also, we were signed up a long time ago when they were called 'make it cheaper', I didn't realise they had control of the energy contract as our consumption was low and I had never even looked at it
now we have company EV's that are charged in the office I took a look at it a month before the contract was due to expire and found out our rates were terribly uncompetitive
changed it over to a new supplier but they informed me it was constantly getting rejected, in total I think 10 attempts were made and no reason was given
eventually I found out bionic controls the contract and there's nothing I can do about it so looking into taking legal action
now we have company EV's that are charged in the office I took a look at it a month before the contract was due to expire and found out our rates were terribly uncompetitive
changed it over to a new supplier but they informed me it was constantly getting rejected, in total I think 10 attempts were made and no reason was given
eventually I found out bionic controls the contract and there's nothing I can do about it so looking into taking legal action
Bionic are, better watch what I say here as I could get in trouble. Difficult.
However, there is an easy way to get out of them renewing your next contract. Get someone else to get you a new one, way before the contract expires.
Then give Bionic notice.
We've done this for a few clients, and so far so good.
If you think Bionic are bad, you should try dealing with Laser!
However, there is an easy way to get out of them renewing your next contract. Get someone else to get you a new one, way before the contract expires.
Then give Bionic notice.
We've done this for a few clients, and so far so good.
If you think Bionic are bad, you should try dealing with Laser!
biggiles said:
Had/have one contract with them - I spotted those clauses and demanded they be removed at signing time - which they were happy to do. I'm happy for them to suggest options, but I don't want them to give them carte-blanche to sign on my behalf. The clauses weren't hugely obvious.
They never are, and insist they are doing you a favour. Which they rarely are. We've just been automatically signed into a three year contract,'DIFY' 10 months before the expiry of the existing one....! So September 26 to September 29...! Been told Category I can not get out of it even though they cannot quote me the prices yet..!! And how convenient for them not to have a GOOGLE ACCOUNT so no REVIEWS..!!
Reported to the Energy Ombudsman so wait and see...
Reported to the Energy Ombudsman so wait and see...
CRA1G said:
We've just been automatically signed into a three year contract,'DIFY' 10 months before the expiry of the existing one....! So September 26 to September 29...! Been told Category I can not get out of it even though they cannot quote me the prices yet..!! And how convenient for them not to have a GOOGLE ACCOUNT so no REVIEWS..!!
Reported to the Energy Ombudsman so wait and see...
Issue a termination notice now. Happy to take a look at your Bionic communications and help if I can.Reported to the Energy Ombudsman so wait and see...
CRA1G said:
We've just been automatically signed into a three year contract,'DIFY' 10 months before the expiry of the existing one....! So September 26 to September 29...! Been told Category I can not get out of it even though they cannot quote me the prices yet..!! And how convenient for them not to have a GOOGLE ACCOUNT so no REVIEWS..!!
Reported to the Energy Ombudsman so wait and see...
This is becoming so common these days. We have a client who have the same with Inenco and now Sustainable Energy First (SEF) who have acquired Inenco. However, the board are practically the same so it's probably more a rebranding to lose their reputation. Reported to the Energy Ombudsman so wait and see...
Their contract with Inenco, expires 4 months after their renewal date, but if you renew, you automatically are rolled into a new agreement.
So you either have 4 month of out of contract rates, or have to cancel 16 months before your contract ends!
Horrendous either way!
Happy to take a look at the wording before you procure another contract with them though as there are ways and means of getting out of these contracts.
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