WorldPay & changing your business name

[JonRB]

My wife as been a Sole Trader trading as ShopAtBettyBoop for a while now and recently her business has grown to the point that she has decided to incorporate ShopAtBettyBoop Ltd.

She's just been in contact with WorldPay, who are her current payment provider, and was put through to their Singapore office where a very unhelpful employee told her that she has to re-apply for a WorldPay account all over again with all the resulting setup fees.

This seems absolute rubbish to me. All WorldPay need to do is change the name of the account from "my wife's name t/a ShopAtBettyBoop" to "ShopAtBettyBoop Ltd.", change the bank account details, and that's it. Same website, same registered address, same everything.

Does anyone know if this is actually true or is it, as I suspect (and hope), bogus information from a Call Centre monkey who hasn't a clue what they're talking about?

[PetrolTed]

Call several times. If they're anything like BT, you'll get a different answer every time

[JonRB]

Funnily enough, the guy in the Singapore Call Centre intimated as such. My wife asked to talk to his supervisor but the guy wouldn't transfer her. She then asked to talk to someone in the UK and he basically said to wait an hour or so and try calling again and maybe the call would get routed through to the UK that time.

My advice was to keep on escalating until you got to someone who had authority, but you're probably right - call a few times until you get the desired answer (and hopefully the right country too).

[grebbo]

Used to work for WorldPay many moons ago. I can't imagine their customer service is now based in Singapore - The cust serv number on their site is 0870 366 1233.

I remember when the MD sold up to RBS he bought a Murcielago