Unsolicited Mail
Discussion
I recently ordered some parts from an online shop which arrived in good time. This company has spammed me with offers and most recently their second 'Christmas offers'. However, I did not opt in for any of it.
This kind of thing has happened before, and I can almost guarantee it will happen again based on these experiences which is why on this occasion I looked at the two boxes to check and made sure, do I tick them or not? It very clearly stated to tick if I wanted in. On that basis I left them alone (and double-checked before progressing to the next stage). Despite being so (what I thought was) so sure, this company still sent me three mailshots in just over a week.
An obvious suggestion might be to click the 'unsubscribe' button, or to send them a polite email. Why have opt in or out instructions in that case? On its own it is a bit of an irritation, but when it happens all the time, it's more than that. Perhaps there's something I'm doing, or not? If I'm opting out, that's where it should end, but it isn't. Previously I ordered some cleaning products and got spammed a few days later. I went through the motions and requested to be 'removed' and it stopped, but when it came to re-ordering, and explicitly declining any advertising or special offer emails, I still got one (several in fact). After thrashing it out with 'Aaron' I thought it would end there, but it was followed with one of those 'how did we do' surveys.
This kind of thing has happened before, and I can almost guarantee it will happen again based on these experiences which is why on this occasion I looked at the two boxes to check and made sure, do I tick them or not? It very clearly stated to tick if I wanted in. On that basis I left them alone (and double-checked before progressing to the next stage). Despite being so (what I thought was) so sure, this company still sent me three mailshots in just over a week.
An obvious suggestion might be to click the 'unsubscribe' button, or to send them a polite email. Why have opt in or out instructions in that case? On its own it is a bit of an irritation, but when it happens all the time, it's more than that. Perhaps there's something I'm doing, or not? If I'm opting out, that's where it should end, but it isn't. Previously I ordered some cleaning products and got spammed a few days later. I went through the motions and requested to be 'removed' and it stopped, but when it came to re-ordering, and explicitly declining any advertising or special offer emails, I still got one (several in fact). After thrashing it out with 'Aaron' I thought it would end there, but it was followed with one of those 'how did we do' surveys.
From what I can remember, you should not need to opt out of anything. The rules state that customers should opt in, so marketing emails should be off by default.
Also:
You can email existing customers with "similar products or services" without explicit consent if you: obtained their details during a sale, provide an opt-out at data collection, and include an opt-out in every message.
Also:
You can email existing customers with "similar products or services" without explicit consent if you: obtained their details during a sale, provide an opt-out at data collection, and include an opt-out in every message.
I reckon at least 10% of all UK sites I deal with "illegally" operate an "opt out" of spam system. Some even operate the "I do don't want to not don't opt out" system of old. Its utterly unenforced.
Unsubscribing works if they use Gmail. Often it does not with private servers.
Surveys/feedback/how did we do are a massive loophole and a f
king pain in the arse. It's got so bad I won't leave feedback for ANYTHING now. I got an email from my GP asking me "how did we do"? - fk OFF - you are my doctor. If I'm still well, that's your fking feedback.
Also - I am festidious in making sure I don't opt in / do opt out of marketing and for sure, lots of sites absolutely ignore this.
I signed up for a new currency exchange site last week and not only did they email me EVERY day after, someone called me THREE times - I'm on holiday. 1st 2 times I told him I'm on holiday till the 15th. The 3rd time I told the guy he'd lost ay chance of ever winning my companies business and to fk off.
Yeah - this ticks me off :-)
Unsubscribing works if they use Gmail. Often it does not with private servers.
Surveys/feedback/how did we do are a massive loophole and a f
king pain in the arse. It's got so bad I won't leave feedback for ANYTHING now. I got an email from my GP asking me "how did we do"? - fk OFF - you are my doctor. If I'm still well, that's your fking feedback.Also - I am festidious in making sure I don't opt in / do opt out of marketing and for sure, lots of sites absolutely ignore this.
I signed up for a new currency exchange site last week and not only did they email me EVERY day after, someone called me THREE times - I'm on holiday. 1st 2 times I told him I'm on holiday till the 15th. The 3rd time I told the guy he'd lost ay chance of ever winning my companies business and to f
k off.Yeah - this ticks me off :-)
Edited by Griffith4ever on Tuesday 9th December 16:29
Edited by Griffith4ever on Tuesday 9th December 16:29
I had exactly this experience with ticketmaster after buying some tickets. Despite not ticking the marketing option, they spammed me several times a day, and even after unsubscribing they kept coming. Eventually I went onto CEO Email and found the email address of their chief executive, and explained the situation, and asked him to make it stop. He also ignored me, so I sent all the spam ticketmaster emails to him one by one, and set up a rule to forward all future ones to him. Still he ignored me, so I started forwarding ALL of my spam email to him, viagra, instant wins, single ukranian girls, rewards etc etc. After about a week the CEO emailed me saying, 'I've made it stop, can you please also make it stop'.
Petty I know, but it got my point across.
Petty I know, but it got my point across.
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