Spyware/Adware problems

[Graham.J]

I'm posting this on behalf of BCA who can't log into anything without Firefox dying - IE doesn't work at all.

He's tried searching with Adaware and Spybot, both up to date but spybot takes a lot longer than usual...and still doesn't find anything.

Spyware doctor/blaster etc etc came up with "Error while untacking program. Code 4" or something.

Pal Spyware Remover finds stuff but won't let him remove anything due to an error code 7.

Does anyone have any suggestions on what can be done?

If you're going post links, could you please make them as direct as possible as clicking on too many links kills Firefox.

Many thanks in advance,

Graham


Update: It won't let him update Spybot, advanced detection library or detection support library due to "bad checksem!"

He can click on something that scans from the internet rather than downloading - if that's any help.

>> Edited by Graham.J on Tuesday 11th April 17:57

[aranell]

Firstly, has he tried booting into safe mode and running adaware/spybot/virus scanner from there?

[Graham.J]

Yup, he's tried that and the other programs can find the crap but require purchase before they'll remove them.

[aranell]

I've dropped you a quick email via your profile.....