We should be with you within the hour
The next time you breakdown it might not just be office chatter in the background.
That's because the AA is leading the way in having home-based 'agents' taking calls.
In the UK it's one of the biggest users of such 'call centres' with nearly 300 home-based call centre agents across its roadside breakdown and insurance businesses taking calls from motorists and dealing with insurance quotes.
And it's expected that the trend in such workers will rocket by nearly 400% over the next four years.
So when you call in desperation, be prepared for kids crying, 'This Morning' blaring away or interrupting someone doing their ironing.
Much like normal call-centres then.
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