The AA is to offer its members a new service designed to keep you on the move. They've got themselves a fleet of 180 AA branded Smart cars that they'll be able to give to people who's cars they can't fix.
So confident in the ability of its patrol force to repair broken-down vehicles that it is now making a unique breakdown promise to its personal members – "to fix your car by the road or get you another one".
AA personal members could be offered one of 180 specially AA-branded smart cars located around the country, or the choice of another similar-sized car with the opportunity to upgrade to a larger vehicle if required.
Kerry Richardson, Director of AA Road Services says: "On those occasions where we can’t fix their faulty cars, we are determined to keep our members on the move. Providing personal members with a replacement vehicle will go a long way to removing the terrible stress and inconvenience that breaking down can bring
.
"In around 8 out of 10 of the 3.9 million breakdowns we attend each year, we are able to get our members on the road and moving again thanks to the resourcefulness of our highly-skilled patrol force. This new benefit will come to the rescue of those for whom a quick repair might not always be possible
."
AA personal members will be offered this flexible 24-hour service if their cars cannot be fixed, allowing them to either collect a courtesy car following a breakdown, or within 72 hours, at their convenience. During normal working hours the attending patrol will recover the member to the nearest Europcar depot to collect the courtesy car. Outside these hours members will have to make their own way to the nearest Europcar depot.
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