2 year old car EML on after a week
Discussion
Sheepshanks said:
Sadly the dealership (VW Wirral) has just fallen victim to Group 1 Auto's takeover of Inchcape retail. VW Chester was also Inchcape but I vowed never to go there again.
Odd how dealerships in the same group could be so different. But perhaps there's something instructive here - both the dealerships that I thought were very good, TwoMills Honda and VW Wirral, have closed.
It's all down to the leadership. And those leaders that are "customer-centric" - the ones that are up-front with you, don't try the hard sell, and help you find work-arounds - usually aren't those that climb the corporate ladder as they won't hit ever-more-unrealistic targets. (They're also probably more employee-centric, and try not to squeeze the poor sods in the workshop any harder than necessary)Odd how dealerships in the same group could be so different. But perhaps there's something instructive here - both the dealerships that I thought were very good, TwoMills Honda and VW Wirral, have closed.
Case in point - local Honda dealer (same big group as VW locally) - I've been using them for even longer than Becky used VW - first service manager became a senior manager ~12 years ago, and her deputy (lovely guy, ex-tech) stepped up behind her. He looked after me and both my cars and in return I never hesitated to recommend them for years and years. He sadly passed away far too early, and the newer people there, while they know me, seem a lot more transactional and I've had to pull them up on a couple of things recently. Thankfully the same old techs are still out the back...
Narcisus said:
Haddock82 said:
Update:
Meeting them on Friday to return the car and reject it for a refund.
They want to scan it on their diagnostics etc...
But I have all my paperwork and proof ready and will be asking for a rejection and refund of full funds.
Great news I hope it al goes to plan !Meeting them on Friday to return the car and reject it for a refund.
They want to scan it on their diagnostics etc...
But I have all my paperwork and proof ready and will be asking for a rejection and refund of full funds.
Fingers crossed you get a full refund and are then able to source something suitable from elsewhere - let us know how you get on!
Thanks everyone.
On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
OK they have been a bit slow to get back to me (12 days from reporting the fault)
Even when they called and offered to rectify and fix any faults, I said no due to the fault and also warranty situation we just want to reject the car, they were fine. Just need to drop it over to one of their branches so they can run a diagnosis and go from there.
I have also been pleasant and courteous throughout any discussions, there is no point getting riled up and angry with them at this stage!
We'll see what happens Friday though...!
I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
OK they have been a bit slow to get back to me (12 days from reporting the fault)
Even when they called and offered to rectify and fix any faults, I said no due to the fault and also warranty situation we just want to reject the car, they were fine. Just need to drop it over to one of their branches so they can run a diagnosis and go from there.
I have also been pleasant and courteous throughout any discussions, there is no point getting riled up and angry with them at this stage!
We'll see what happens Friday though...!
I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
Haddock82 said:
Just need to drop it over to one of their branches so they can run a diagnosis and go from there.
I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
Take a pic of the EML light on in the dash, with the engine running.I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Trevor555 said:
Take a pic of the EML light on in the dash, with the engine running.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Wouldn’t the lack of manufacturers warranty be good reason for the rejection, irrespective of the warning light? OP says he has proof that the vehicle was advertised with the warranty.Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Trevor555 said:
Take a pic of the EML light on in the dash, with the engine running.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Wouldn’t the lack of manufacturers warranty be good reason for the rejection, irrespective of the warning light? OP says he has proof that the vehicle was advertised with the warranty.Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Foss62 said:
Trevor555 said:
Take a pic of the EML light on in the dash, with the engine running.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Wouldn t the lack of manufacturers warranty be good reason for the rejection, irrespective of the warning light? OP says he has proof that the vehicle was advertised with the warranty.Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Haddock82 said:
Thanks everyone.
On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
I would take that all with a pinch of salt as I have been in the same situation before and they 100% change their tune once you are standing in front of you.On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
"no problem, just bring the car into us" over the phone seems to change into "we are doing nothing and not taking the car back" once you are at the dealership.
Then the tactic seems to be grind you down, lie, "the person you need to speak to isn't hear today" and fob you off until you give up trying and fix it yourself.
ThingsBehindTheSun said:
I would take that all with a pinch of salt as I have been in the same situation before and they 100% change their tune once you are standing in front of you.
"no problem, just bring the car into us" over the phone seems to change into "we are doing nothing and not taking the car back" once you are at the dealership.
Then the tactic seems to be grind you down, lie, "the person you need to speak to isn't hear today" and fob you off until you give up trying and fix it yourself.
Exactly this ."no problem, just bring the car into us" over the phone seems to change into "we are doing nothing and not taking the car back" once you are at the dealership.
Then the tactic seems to be grind you down, lie, "the person you need to speak to isn't hear today" and fob you off until you give up trying and fix it yourself.
I'd clue yourself up on the bare minimum you need to do to formally reject the car at them, then make sure you achieve that while you're there, regardless of their excuses or messing around.
Know the law, stick to the law, stick to the plan and don't be fobbed off by their game-playing.
Know the law, stick to the law, stick to the plan and don't be fobbed off by their game-playing.
Haddock82 said:
Update:
Meeting them on Friday to return the car and reject it for a refund.
They want to scan it on their diagnostics etc...
But I have all my paperwork and proof ready and will be asking for a rejection and refund of full funds.
Did you meet them yesterday and if so what was the outcome?Meeting them on Friday to return the car and reject it for a refund.
They want to scan it on their diagnostics etc...
But I have all my paperwork and proof ready and will be asking for a rejection and refund of full funds.
I had the hybrid version of the Tucson (still the same 1.6 engine) a couple of years ago. At a year old I got an EML, and it also occasionally run a bit rough. It ended up having a new catalytic converter under warranty as apparently it had started to break up inside (at 1 year and 9k miles!!) causing excessive exhaust back pressure. At the time I was told it was a known issue. This was 2021/2022. It was a £3500 warranty claim.
I don't know if this will help your particular situation, but just relaying my experience with a Tucson in case it helps.
Looks like you might be rejecting it but either way I hope you get it sorted!
I don't know if this will help your particular situation, but just relaying my experience with a Tucson in case it helps.
Looks like you might be rejecting it but either way I hope you get it sorted!
In typical fashion....
EML went out on the drive over to the garage and wouldn't come back on
Scanned it and could see the previous fault code, but 100% it's not on anymore...
Witnessed with my own eyes so I cannot dispute it
Garage keeping car for a few days to see if it comes back on
OK to issue rejection if it returns.
As for the warranty....
Manager was adamant this not their problem
Despite me pointing out it's clear mis-representation etc....
Would not budge, wouldn't listen to my reasoning and just said nope, nope, nope...
Only recourse is to speak to head office and see if they change their tune, which I doubt they will.
emailed head office stating it is against Cunsumer Rights Act 2015 (Not as described) and Consumer Protection from Unfair Trading Regulations 2008, for providing misleading information (Their phone app stating the car is under warranty).
I doubt I'll get anywhere with that though and have to suck it up.
Motor Ombudsman might be interested, will drop them an email depending on what the dealer comes back with.
EML went out on the drive over to the garage and wouldn't come back on
Scanned it and could see the previous fault code, but 100% it's not on anymore...
Witnessed with my own eyes so I cannot dispute it
Garage keeping car for a few days to see if it comes back on
OK to issue rejection if it returns.
As for the warranty....
Manager was adamant this not their problem
Despite me pointing out it's clear mis-representation etc....
Would not budge, wouldn't listen to my reasoning and just said nope, nope, nope...
Only recourse is to speak to head office and see if they change their tune, which I doubt they will.
emailed head office stating it is against Cunsumer Rights Act 2015 (Not as described) and Consumer Protection from Unfair Trading Regulations 2008, for providing misleading information (Their phone app stating the car is under warranty).
I doubt I'll get anywhere with that though and have to suck it up.
Motor Ombudsman might be interested, will drop them an email depending on what the dealer comes back with.
Edited by Haddock82 on Monday 30th June 11:00
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