2 year old car EML on after a week
Discussion
havoc said:
Can understand that - local VW dealership had a couple of very good front-of-house service guys for years, Becky had been taking all her Golfs there for pretty much everything for 12 years+. New DP comes in, he recruits some pretty face who knows next to nothing about the cars or engineering to be Service Manager. She also turned out to have a sizeable ego and an equally big chip on her shoulder* and wasn't shy at aiming both of them at both customers and staff. Cue revolving door of technicians as all the good ones think "f
k this".
Funnily enough we didn't bother renewing the extended warranty on the latest one and went 10 miles away to a good indy.
* Woman in a male dominated world - I get it - can't be easy. But don't treat my missus like she's a fking idiot then argue the toss with me when I politely 'correct' your statements.
It was a female service manager at the smallish VW dealer we used, although she'd stepped up when the previous guy retired.k this".Funnily enough we didn't bother renewing the extended warranty on the latest one and went 10 miles away to a good indy.
* Woman in a male dominated world - I get it - can't be easy. But don't treat my missus like she's a f
king idiot then argue the toss with me when I politely 'correct' your statements.Sadly the dealership (VW Wirral) has just fallen victim to Group 1 Auto's takeover of Inchcape retail. VW Chester was also Inchcape but I vowed never to go there again.
Odd how dealerships in the same group could be so different. But perhaps there's something instructive here - both the dealerships that I thought were very good, TwoMills Honda and VW Wirral, have closed.
Sheepshanks said:
Sadly the dealership (VW Wirral) has just fallen victim to Group 1 Auto's takeover of Inchcape retail. VW Chester was also Inchcape but I vowed never to go there again.
Odd how dealerships in the same group could be so different. But perhaps there's something instructive here - both the dealerships that I thought were very good, TwoMills Honda and VW Wirral, have closed.
It's all down to the leadership. And those leaders that are "customer-centric" - the ones that are up-front with you, don't try the hard sell, and help you find work-arounds - usually aren't those that climb the corporate ladder as they won't hit ever-more-unrealistic targets. (They're also probably more employee-centric, and try not to squeeze the poor sods in the workshop any harder than necessary)Odd how dealerships in the same group could be so different. But perhaps there's something instructive here - both the dealerships that I thought were very good, TwoMills Honda and VW Wirral, have closed.
Case in point - local Honda dealer (same big group as VW locally) - I've been using them for even longer than Becky used VW - first service manager became a senior manager ~12 years ago, and her deputy (lovely guy, ex-tech) stepped up behind her. He looked after me and both my cars and in return I never hesitated to recommend them for years and years. He sadly passed away far too early, and the newer people there, while they know me, seem a lot more transactional and I've had to pull them up on a couple of things recently. Thankfully the same old techs are still out the back...
Narcisus said:
Haddock82 said:
Update:
Meeting them on Friday to return the car and reject it for a refund.
They want to scan it on their diagnostics etc...
But I have all my paperwork and proof ready and will be asking for a rejection and refund of full funds.
Great news I hope it al goes to plan !Meeting them on Friday to return the car and reject it for a refund.
They want to scan it on their diagnostics etc...
But I have all my paperwork and proof ready and will be asking for a rejection and refund of full funds.
Fingers crossed you get a full refund and are then able to source something suitable from elsewhere - let us know how you get on!
Thanks everyone.
On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
OK they have been a bit slow to get back to me (12 days from reporting the fault)
Even when they called and offered to rectify and fix any faults, I said no due to the fault and also warranty situation we just want to reject the car, they were fine. Just need to drop it over to one of their branches so they can run a diagnosis and go from there.
I have also been pleasant and courteous throughout any discussions, there is no point getting riled up and angry with them at this stage!
We'll see what happens Friday though...!
I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
OK they have been a bit slow to get back to me (12 days from reporting the fault)
Even when they called and offered to rectify and fix any faults, I said no due to the fault and also warranty situation we just want to reject the car, they were fine. Just need to drop it over to one of their branches so they can run a diagnosis and go from there.
I have also been pleasant and courteous throughout any discussions, there is no point getting riled up and angry with them at this stage!
We'll see what happens Friday though...!
I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
Haddock82 said:
Just need to drop it over to one of their branches so they can run a diagnosis and go from there.
I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
Take a pic of the EML light on in the dash, with the engine running.I expect they'll try hard to get me to accept a repair, but I'm going to just flat out refuse.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Trevor555 said:
Take a pic of the EML light on in the dash, with the engine running.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Wouldn’t the lack of manufacturers warranty be good reason for the rejection, irrespective of the warning light? OP says he has proof that the vehicle was advertised with the warranty.Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Trevor555 said:
Take a pic of the EML light on in the dash, with the engine running.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Wouldn’t the lack of manufacturers warranty be good reason for the rejection, irrespective of the warning light? OP says he has proof that the vehicle was advertised with the warranty.Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Foss62 said:
Trevor555 said:
Take a pic of the EML light on in the dash, with the engine running.
Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Wouldn t the lack of manufacturers warranty be good reason for the rejection, irrespective of the warning light? OP says he has proof that the vehicle was advertised with the warranty.Just in case they clear it down, and try to say "no fault present"
I'm sure they'd never do that of course.
Haddock82 said:
Thanks everyone.
On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
I would take that all with a pinch of salt as I have been in the same situation before and they 100% change their tune once you are standing in front of you.On a side note in the essence of fairness, the "Car Supermarket" staff (Who you've all figured out who it is now) have all been lovely.
None of them have been dismissive or rude, in fact quite the opposite.
"no problem, just bring the car into us" over the phone seems to change into "we are doing nothing and not taking the car back" once you are at the dealership.
Then the tactic seems to be grind you down, lie, "the person you need to speak to isn't hear today" and fob you off until you give up trying and fix it yourself.
ThingsBehindTheSun said:
I would take that all with a pinch of salt as I have been in the same situation before and they 100% change their tune once you are standing in front of you.
"no problem, just bring the car into us" over the phone seems to change into "we are doing nothing and not taking the car back" once you are at the dealership.
Then the tactic seems to be grind you down, lie, "the person you need to speak to isn't hear today" and fob you off until you give up trying and fix it yourself.
Exactly this ."no problem, just bring the car into us" over the phone seems to change into "we are doing nothing and not taking the car back" once you are at the dealership.
Then the tactic seems to be grind you down, lie, "the person you need to speak to isn't hear today" and fob you off until you give up trying and fix it yourself.
I'd clue yourself up on the bare minimum you need to do to formally reject the car at them, then make sure you achieve that while you're there, regardless of their excuses or messing around.
Know the law, stick to the law, stick to the plan and don't be fobbed off by their game-playing.
Know the law, stick to the law, stick to the plan and don't be fobbed off by their game-playing.
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