Rear ended by bus
Discussion
They admit liability and car taken away for repair (light damage). I was told a new bumper would be fitted but instead, they have repaired the original. I'm not happy that my original, one owner (high mileage) car now has a repaired bumper but don't know where I stand on rejecting the repair. (Looks ok now but not sure how will be fare long term).
Anybody got a view?
Anybody got a view?
thinfourth2 said:
No help what so ever but
I know someone who wrote off a car crashing into the back of a bus
It was a blue bus
It was on top of a hill
He ran into the back of it and his excuse he thought it was a piece of sky as it was blue
I know someone who wrote off a car crashing into the back of a bus
It was a blue bus
It was on top of a hill
He ran into the back of it and his excuse he thought it was a piece of sky as it was blue
Brilliant. I hope that went on the insurance formthinfourth2 said:
No help what so ever but
I know someone who wrote off a car crashing into the back of a bus
It was a blue bus
It was on top of a hill
He ran into the back of it and his excuse he thought it was a piece of sky as it was blue
Yep, you're right, no help whatsoever but entertaining! Nothing wrong with the repair that I can see but wory about the long term.I know someone who wrote off a car crashing into the back of a bus
It was a blue bus
It was on top of a hill
He ran into the back of it and his excuse he thought it was a piece of sky as it was blue
Hora said
"How hard was the impact and roughly what speed? "
Very low speed probably 10mph but the weight of the bus made sure that the bumper was crushed on one side and the panel below the bootlid was badly dented.
"Seems odd that you are rear ended by a large vehicle (at any speed) and a bumper is merely repaired."
That was my view and I feel uncomfortable that my car now has a repaired (bodged?) bumper now. (I was also told by the assessor that they would replace it).
"Cynical here but could it be a case of big bill from repair shop to Insurance company with actual work being lightly done? (big mark up)"
Could be but I think the insurance company are telling the repairer what to do without consulting the customer (ie they were given 3 hours to fix the bumper if I had been told they were going to repair, I would have told them not to carry out the work until we had reached an agreement).
saaby93 said:
Whose assessor?
Yours?
Your insurer's?
Their insurer's?
Yeah, I think I need to reject it. Im just not happy.Yours?
Your insurer's?
Their insurer's?
Not sure who the assessor was but will establish that today. I just knew this would happen (car also came back with cracked internal trim where they took it off to get to the dent and filler dust in the boot). Lessons learnt:
1. Dont be talked into using their repair company
2. Agree in writing the scope of work before they take the car away
3. Take loads of photos with the assessor
Oh well my fault I suppose, I trusted that they would do a professional job. Should know better!
hora said:
Is it true that the repairer doesn't get paid until you sign for it? I quibbled a few aspects and the repairer bent over backwards and looked really nervous when I said 'I wont sign yet'.
I think that's true. What I'm going to do is not sign for it and tell them I'm taking it to the BMW repair shop for their assessment on how the repair has been carried out. You just KNOW what the answer will be! I can then use that as my basis for rejection.hora said:
I don't think you'll be able to take the car without signing off the work.
You could ask for an independent engineer to assess etc. You need to do this asap BEFORE they finish the work IMO. You need to raise an objection now.
Already done. Kicked off the process now. We'll see where this one goes.You could ask for an independent engineer to assess etc. You need to do this asap BEFORE they finish the work IMO. You need to raise an objection now.
1954etype said:
OperationAlfa said:
Has this even gone through insurance?
Yes, the other party was a bus company and my insurer has been talking directly to them.OP - When you say bumper, which bit are you talking about?
Most modern cars have a cosmetic cover that serves no useful purpose in collision protection. Behind this is a structural beam, usually shaped steel to absorb impact and this is mounted to the frame (often with impact absorbing parts). The whole thing is designed to absorb the impact energy by plastic deformation and these cannot be rapaired.. The outer skin often deforms elasticly and "pops" back, cracks and bends can be repaired on these.
There is no way I would accept a repair unless the underlying structural parts have been checked and confirmed to be absolutely perfect. In most cases these parts are relatively cheap as they are consumed in large numbers.
Most modern cars have a cosmetic cover that serves no useful purpose in collision protection. Behind this is a structural beam, usually shaped steel to absorb impact and this is mounted to the frame (often with impact absorbing parts). The whole thing is designed to absorb the impact energy by plastic deformation and these cannot be rapaired.. The outer skin often deforms elasticly and "pops" back, cracks and bends can be repaired on these.
There is no way I would accept a repair unless the underlying structural parts have been checked and confirmed to be absolutely perfect. In most cases these parts are relatively cheap as they are consumed in large numbers.
Starfighter said:
OP - When you say bumper, which bit are you talking about?
Most modern cars have a cosmetic cover that serves no useful purpose in collision protection. Behind this is a structural beam, usually shaped steel to absorb impact and this is mounted to the frame (often with impact absorbing parts). The whole thing is designed to absorb the impact energy by plastic deformation and these cannot be rapaired.. The outer skin often deforms elasticly and "pops" back, cracks and bends can be repaired on these.
There is no way I would accept a repair unless the underlying structural parts have been checked and confirmed to be absolutely perfect. In most cases these parts are relatively cheap as they are consumed in large numbers.
It was the top part of the bumper. Apparently they have replaced the parts underneath (shock absorbers?)Most modern cars have a cosmetic cover that serves no useful purpose in collision protection. Behind this is a structural beam, usually shaped steel to absorb impact and this is mounted to the frame (often with impact absorbing parts). The whole thing is designed to absorb the impact energy by plastic deformation and these cannot be rapaired.. The outer skin often deforms elasticly and "pops" back, cracks and bends can be repaired on these.
There is no way I would accept a repair unless the underlying structural parts have been checked and confirmed to be absolutely perfect. In most cases these parts are relatively cheap as they are consumed in large numbers.
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