RM Special Delivery not delivered
Discussion
In a bit of a pickle and looking for advice. A company sent me over £2k in cash via the post using Royal Mail Special Delivery (value properly insured) however it did not turn up. After enquiring with said company and checking tracking documents, it was signed for in my name despite the fact I was at work (with alibis) and no-one was at the property.
After getting RM to investigate, they have come back and said that they are happy the item was delivered succesfully as they have a signature in my name (not my signature)to prove this, despite the fact I can prove I was not at home and that it is not my signature.
Where do I go next, will the police investigate this further if I contact them or will it be regarded as a civil matter? I'm not sure what to do next!
After getting RM to investigate, they have come back and said that they are happy the item was delivered succesfully as they have a signature in my name (not my signature)to prove this, despite the fact I can prove I was not at home and that it is not my signature.
Where do I go next, will the police investigate this further if I contact them or will it be regarded as a civil matter? I'm not sure what to do next!
Go to the Police and report it as theft.
If you've got credible proof that you were not the person who signed for it,and you house was empty at the time then surely it must be someone at RM who has signed for it?
Credible proof would be alibi's as to your whereabouts at the time and examples of your signature from stuff like morgage forms,driving license,ect.
If you've got credible proof that you were not the person who signed for it,and you house was empty at the time then surely it must be someone at RM who has signed for it?
Credible proof would be alibi's as to your whereabouts at the time and examples of your signature from stuff like morgage forms,driving license,ect.
Seems odd that you would send £2k by post even when it was insured for such.
However, I have also had numerous items left outside my house which I have apparently signed for when I haven't even been in. It seems to be getting more common as of late that the RM staff sign it that it has been delivered rather an the person who should be receiving it signing it. I haven't complained to RM yet about this but if it happens again I will be. Last delivery was worth £600 that they just left on my doorstep for 8 hours before I got home,
However, I have also had numerous items left outside my house which I have apparently signed for when I haven't even been in. It seems to be getting more common as of late that the RM staff sign it that it has been delivered rather an the person who should be receiving it signing it. I haven't complained to RM yet about this but if it happens again I will be. Last delivery was worth £600 that they just left on my doorstep for 8 hours before I got home,
http://www.hellmail.co.uk/royal_mail_compensation....
There is also the not inconsequential matter of the RM's contract being with whoever sent the money, not you. In the meantime what is the likelihood you can persuade them to part with another £2k while they fight it out with RM?
Good luck OP - I think you are going to need it.
said:
On signatures, Royal Mail does point out the following:.
"We make sure we get a signature from whoever receives the item, but bear in mind that this may not be the person named on the address label. If there iss noone available to sign for the item and the item is not collected or redelivery rearranged within seven calendar days, we return your mail free, with a note saying why we can't deliver it. On the rare occasions that we don’t get a signature for any other reason, we'll refund your money." .
It is less than clear what happens if the item is misdelivered (ie wrong address) and proving this could prove extremely difficult. We have known rare cases where items were delivered to the wrong address and a signature obtained but you may well find that Royal Mail wins here. As with all compensation claims, proof is essential but essentially the item will have been delivered and a signature obtained.
"We make sure we get a signature from whoever receives the item, but bear in mind that this may not be the person named on the address label. If there iss noone available to sign for the item and the item is not collected or redelivery rearranged within seven calendar days, we return your mail free, with a note saying why we can't deliver it. On the rare occasions that we don’t get a signature for any other reason, we'll refund your money." .
It is less than clear what happens if the item is misdelivered (ie wrong address) and proving this could prove extremely difficult. We have known rare cases where items were delivered to the wrong address and a signature obtained but you may well find that Royal Mail wins here. As with all compensation claims, proof is essential but essentially the item will have been delivered and a signature obtained.
There is also the not inconsequential matter of the RM's contract being with whoever sent the money, not you. In the meantime what is the likelihood you can persuade them to part with another £2k while they fight it out with RM?
Good luck OP - I think you are going to need it.
Shuvi McTupya said:
I was told by my local post office that you can not insure cash.
I hope , for your sake, the person that told me that was wrong!
Special delivery will cover cash, but their web site is a bit inconsistent.I hope , for your sake, the person that told me that was wrong!
http://www.royalmail.com/customer-service/business...
Thanks for the replies folks
Meoricin, do you work for RM or something? How (and why) on earth would it look like a scam attempt when I can prove that I was not here at the day and time the item was allegedly signed for in my name.
The sender has provided full proof the item was sent and I have no doubt it was sent. There is a failing in the RM system somewhere!
Meoricin, do you work for RM or something? How (and why) on earth would it look like a scam attempt when I can prove that I was not here at the day and time the item was allegedly signed for in my name.
The sender has provided full proof the item was sent and I have no doubt it was sent. There is a failing in the RM system somewhere!
wcel said:
Thanks for the replies folks
Meoricin, do you work for RM or something? How (and why) on earth would it look like a scam attempt when I can prove that I was not here at the day and time the item was allegedly signed for in my name.
The sender has provided full proof the item was sent and I have no doubt it was sent. There is a failing in the RM system somewhere!
Whilst that may be the case, (and we don't doubt your integrity for a moment) we are sometimes guilty of looking at things from all angles not just from the viewpoint of the person alleging someone else is at fault.Meoricin, do you work for RM or something? How (and why) on earth would it look like a scam attempt when I can prove that I was not here at the day and time the item was allegedly signed for in my name.
The sender has provided full proof the item was sent and I have no doubt it was sent. There is a failing in the RM system somewhere!
In this instance although you weren't there (and can prove it) can you also prove no-one else was there and signed for the package on your behalf using your name? The people who will undoubtedly be tasked to investigate this matter will be asking those sorts of questions.
The RM and other delivery companies are in a difficult position here. Certainly I am remarkably pleased when I get home and find the delivery person has signed the item and stuffed it through the letterbox, hidden it in the log store etc. I really dont want to get home and then find I have to go to the delivery office which can be 25 miles away to collect an item during working hours.
Mind you this is why I usually get stuff delivered to work, and it really bugs me when companies wont deliver to work. The bank is happy with so why they cant be is beyond me.
Mind you this is why I usually get stuff delivered to work, and it really bugs me when companies wont deliver to work. The bank is happy with so why they cant be is beyond me.
I had something similar a couple of years back on ebay. Sold a value item. Sent special delivery. Buyer asks where his item is. I say you have it. He says he doesn't. I send him tracking number, screenshot of signature, he denies getting it. Raises paypal dispute and as I have tracking number and signature I win.
I actually felt he was genuine and did believe he didn't actually receive item.
OP, good luck with this one, but it's going to involve the small claims court.
I actually felt he was genuine and did believe he didn't actually receive item.
OP, good luck with this one, but it's going to involve the small claims court.
o/p - do you have a regular postie? if so i'd explain what's happened to him and see if he was on that day who signed for it.
I once was on a bike dely had a special for a building site , the foreman signed for it, opened the package and it was the builders wages in cash! and i'd been cycling around with it for a couple of hours.
The pda's we have are rubbish, the signatures bear no resemblance to what you'd do using a pen because the pda only does straight lines when you sign.
I once was on a bike dely had a special for a building site , the foreman signed for it, opened the package and it was the builders wages in cash! and i'd been cycling around with it for a couple of hours.
The pda's we have are rubbish, the signatures bear no resemblance to what you'd do using a pen because the pda only does straight lines when you sign.
Edited by egor110 on Sunday 6th May 00:30
wcel said:
I live alone so would hope there's no squatters here when I'm at work!
The signature is along the same sort of lines as mine but clearly not the same style
That assumes the alleged delivery was made to your home address. I have more than once been asked by a postie to sign for a package which belongs to someone else because they don't want the hassle of completing a card, taking the item back to the depot and the ensuing associated paper trail. Unless I know the intended recepient and they have already asked me if I will accept it on their behalf I always decline.The signature is along the same sort of lines as mine but clearly not the same style
It wouldn't be the first time that a postie has signed for it him/herself either. What actually happened to it is going to be very difficult to prove.
As I said previously, you are not the other party to the contract. The sender is. You will need their co-operation to achieve a satisfactory outcome. RM have no obligation to communicate with you. Any approach from you will be kicked promptly into touch. For the same reason I doubt the overstretched and undermanned BiB are going to be interested in your problem.
Sorry to
on your fire but that's the way it is.14-7 said:
Seems odd that you would send £2k by post even when it was insured for such.
However, I have also had numerous items left outside my house which I have apparently signed for when I haven't even been in. It seems to be getting more common as of late that the RM staff sign it that it has been delivered rather an the person who should be receiving it signing it. I haven't complained to RM yet about this but if it happens again I will be. Last delivery was worth £600 that they just left on my doorstep for 8 hours before I got home,
The postie shouldn't be signing for it however when you send a special dely the contract isn't to get the person it's addressed to , to sign for it, royal mail will only deliver to a address not a individual person.However, I have also had numerous items left outside my house which I have apparently signed for when I haven't even been in. It seems to be getting more common as of late that the RM staff sign it that it has been delivered rather an the person who should be receiving it signing it. I haven't complained to RM yet about this but if it happens again I will be. Last delivery was worth £600 that they just left on my doorstep for 8 hours before I got home,
egor110 said:
14-7 said:
Seems odd that you would send £2k by post even when it was insured for such.
However, I have also had numerous items left outside my house which I have apparently signed for when I haven't even been in. It seems to be getting more common as of late that the RM staff sign it that it has been delivered rather an the person who should be receiving it signing it. I haven't complained to RM yet about this but if it happens again I will be. Last delivery was worth £600 that they just left on my doorstep for 8 hours before I got home,
The postie shouldn't be signing for it however when you send a special dely the contract isn't to get the person it's addressed to , to sign for it, royal mail will only deliver to a address not a individual person.However, I have also had numerous items left outside my house which I have apparently signed for when I haven't even been in. It seems to be getting more common as of late that the RM staff sign it that it has been delivered rather an the person who should be receiving it signing it. I haven't complained to RM yet about this but if it happens again I will be. Last delivery was worth £600 that they just left on my doorstep for 8 hours before I got home,
Whichever way you slice it, if RM fight it the sender is also going to be down £2k. The OP is entirely dependent on their goodwill in making restitution to him.
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