Discussion
I recently received a V5 and a couple of days later a Tax disc for a 13 plate F-Type V6 Auto. The only problem being I'd never bought one! I was now the registered keeper (not legal owner however) of a new car which I had no interest or connection with.
Whilst I'd had previous dealings (distance sell over the phone) with the dealership involved the salesman I'd dealt with had singlehandedly managed to fabricate a story that I was a potential F-Type customer and allegedly managed to bypass all the Dealership's checks and balances to place a order for a car on my behalf. The individual concerned continued to pretend to be me in order to obtain insurance through Jaguar's 7 day insurance plan.
Allegedly this wasn't done for him to achieve his monthly sales target and the dealership wasn't in line for a back end deal following the registration of another unit. The salesman involved has allegedly been subject to a disciplinary hearing and has since been dismissed.
When I received the Customer Satisfaction email I tied the car to this specific dealer and spoke to the GM. I was asked to return the V5 so that they could de-register the car. I suggested that I could refund the £650 tax disc and we both agreed that that would be cheeky of me - notwithstanding the fact that fraudulently registering a car in my name wasn't taking the p*ss. All things considered i.e. Fraud, identity theft, contravention of the Data Protection Act, I had every intention of making sure that this incident was properly investigated as there'd been a fundamental breakdown in their procedures.
Having contacted Jaguar UK's Customer Satisfaction team apparently it is now up to the dealer to satisfactorily resolve the issue. They are still asking for the V5 back so that they complete the de-registration process but I will be returning it to the DVLA's Specialist Casework division for investigation.
Having reported this to Action Fraud it remains to be seen if the Police will follow this case up and Jaguar UK seem to have abdicated all responsibility. The whole affair had been nothing but a headache and the response from Jaguar UK has been totallylame considering the serious nature of this affair. I thought I'd share this with you all as someone might be looking for a good deal on an F-Type. Couldn't believe the gall of the GM when he said he could sort me out with a good deal on the car in question!
Whilst I'd had previous dealings (distance sell over the phone) with the dealership involved the salesman I'd dealt with had singlehandedly managed to fabricate a story that I was a potential F-Type customer and allegedly managed to bypass all the Dealership's checks and balances to place a order for a car on my behalf. The individual concerned continued to pretend to be me in order to obtain insurance through Jaguar's 7 day insurance plan.
Allegedly this wasn't done for him to achieve his monthly sales target and the dealership wasn't in line for a back end deal following the registration of another unit. The salesman involved has allegedly been subject to a disciplinary hearing and has since been dismissed.
When I received the Customer Satisfaction email I tied the car to this specific dealer and spoke to the GM. I was asked to return the V5 so that they could de-register the car. I suggested that I could refund the £650 tax disc and we both agreed that that would be cheeky of me - notwithstanding the fact that fraudulently registering a car in my name wasn't taking the p*ss. All things considered i.e. Fraud, identity theft, contravention of the Data Protection Act, I had every intention of making sure that this incident was properly investigated as there'd been a fundamental breakdown in their procedures.
Having contacted Jaguar UK's Customer Satisfaction team apparently it is now up to the dealer to satisfactorily resolve the issue. They are still asking for the V5 back so that they complete the de-registration process but I will be returning it to the DVLA's Specialist Casework division for investigation.
Having reported this to Action Fraud it remains to be seen if the Police will follow this case up and Jaguar UK seem to have abdicated all responsibility. The whole affair had been nothing but a headache and the response from Jaguar UK has been totallylame considering the serious nature of this affair. I thought I'd share this with you all as someone might be looking for a good deal on an F-Type. Couldn't believe the gall of the GM when he said he could sort me out with a good deal on the car in question!
Slightly off topic, but I paid for a Jaguar driving day at Gaydon (very good) and two months later still receive phone calls from Jaguar marketing asking about my experience and would I like to go on another one up in Scotland even though I live in the Midlands.
Maybe send your complaint to them as they seem to have enough people working on marketing who also do not know what they are doing and do not listen.
Maybe send your complaint to them as they seem to have enough people working on marketing who also do not know what they are doing and do not listen.
Apparently there was no gain to be had from the salesman with regards sales targets etc. Very strange situation.
The dealership is obviously very keen to de-register the car but I would have thought a written letter of apology and an explanation of events would have been forthcoming at the very least. I am holding onto the V5 and tax disc until this is received at the very least. Apparently a written apology and explanation has been issued but for some reason the Dealer Principle was unable to furnish me with a copy.
Incidentally this event has been reported to the Police who referred me to Action Fraud. This incident may be investigated in due course but at the moment it's fallen into an administrative black-hole.
Not wishing to be awkward but am I asking too much for a formal letter of apology and explanation as to how a sole rouge salesman can singlehandedly order, register and tax a new car in my name without consent? Once I return the documentation I sense I will hear nothing from them ever again TBH.
The dealership is obviously very keen to de-register the car but I would have thought a written letter of apology and an explanation of events would have been forthcoming at the very least. I am holding onto the V5 and tax disc until this is received at the very least. Apparently a written apology and explanation has been issued but for some reason the Dealer Principle was unable to furnish me with a copy.
Incidentally this event has been reported to the Police who referred me to Action Fraud. This incident may be investigated in due course but at the moment it's fallen into an administrative black-hole.
Not wishing to be awkward but am I asking too much for a formal letter of apology and explanation as to how a sole rouge salesman can singlehandedly order, register and tax a new car in my name without consent? Once I return the documentation I sense I will hear nothing from them ever again TBH.
LoonR1 said:
Nope, don't see why the outrage.
A rogue salesman has done something stupid and been caught. The car is back with its rightful owner and you're not out of pocket in any way.
It's all a bit frustrating and an apology from them should suffice IMO.
Yeah I agree. I've read this thread and the other one and maybe I'm the only one thinking that the OP should just say 'well this was a bit stupid, here's your V5, you should work harder to make sure this doesn't happen again'A rogue salesman has done something stupid and been caught. The car is back with its rightful owner and you're not out of pocket in any way.
It's all a bit frustrating and an apology from them should suffice IMO.
And then, you know, carry on with life?
audidoody said:
I've read the OP's post a couple of times. And I can't understand why he is not within his rights to report to the police that "his" F-Type has been stolen and he wants it recovered and returned to him.
Probably because he doesn't want to commit a number of criminal offences. Besides the over the top comments the only thing I can't figure out is why a salesman would do it. It makes no sense.
How isn't that hard to imagine, but it would make a lot more sense for the dealer to be hitting reg targets, although equally crazy. A salesman normally wouldn't get his commission until it was taxed, delivered and PAID for.
If he achieved the last bit then the title becomes a bit more accurate.
How isn't that hard to imagine, but it would make a lot more sense for the dealer to be hitting reg targets, although equally crazy. A salesman normally wouldn't get his commission until it was taxed, delivered and PAID for.
If he achieved the last bit then the title becomes a bit more accurate.
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