Wife refused entry to speed awareness course
Discussion
After much hassle attempting to book the course last week due to their website not accepting applications and literally hours on hold to their "helpline" seeming being manned by just an answering machine she finally got a date for yesterday.
She took the day off work, and got there 20mins early. The guy runnign the course then refused her entry as she didnt have ID "that was required by the Police" to attend the course. She attended with her paper driving licence, her NHS photo ID card with HPC registration card, her bank cards, Utility bills and bank statements. The guy refused to even look at them stating that she MUST bring her photo driving licence and that she should have called the helpline if she was unable to find it
( a joke in itself!) and that she would now have to pay £45 to rebook the course!
Here is rule number 6 in their own terms and conditions -
6. You must provide a valid driver’s licence in order to attend the course! If you have a photographicdriver’s licence, this is sufficient. If you have the old style paper licence, you will also need toprovide further proof of identity such as a passport, bank card or utility bill. Failure to produce the
required documentation will lead to your exclusion. Every effort will be made to offer an alternative date,provided there is sufficient availability and time within the police deadline. A further £45 rearrangement fee
will be required. If you do not possess a valid driving licence you must ring TTC 2000 LTD prior to the
course date
so its ok to use other id if you have an old driving licence but NOT if you have a newer one? WTF how does that work then????
Its just fkn ludicrous..
She took the day off work, and got there 20mins early. The guy runnign the course then refused her entry as she didnt have ID "that was required by the Police" to attend the course. She attended with her paper driving licence, her NHS photo ID card with HPC registration card, her bank cards, Utility bills and bank statements. The guy refused to even look at them stating that she MUST bring her photo driving licence and that she should have called the helpline if she was unable to find it
( a joke in itself!) and that she would now have to pay £45 to rebook the course!
Here is rule number 6 in their own terms and conditions -
6. You must provide a valid driver’s licence in order to attend the course! If you have a photographicdriver’s licence, this is sufficient. If you have the old style paper licence, you will also need toprovide further proof of identity such as a passport, bank card or utility bill. Failure to produce the
required documentation will lead to your exclusion. Every effort will be made to offer an alternative date,provided there is sufficient availability and time within the police deadline. A further £45 rearrangement fee
will be required. If you do not possess a valid driving licence you must ring TTC 2000 LTD prior to the
course date
so its ok to use other id if you have an old driving licence but NOT if you have a newer one? WTF how does that work then????
Its just fkn ludicrous..
I suspect it's all in the "provide a valid licence" bit - for a photocard licence, the photocard bit both shows you've got a valid licence *and* acts as proof of ID, whereas the paper counterpart only provides additional details but isn't in itself sufficient to show the licence is valid. OTOH, for a paper-only licence, it does prove licence validity but *not* ID, hence the requirement to provide additional ID if a paper-only licence is held...
I can see how the confusion could have arisen here, and the wording of their T&Cs could be made a bit clearer, or the person taking the call could have run through the requirements with your OH , but at the same time a bit of common sense wouldn't have gone amiss here - if you've got a photocard licence then turning up to any sort of driving-based course without at the very least your photocard, if not the whole thing, would seem to be a sensible thing to do even if you've not been told specifically to bring it.
I can see how the confusion could have arisen here, and the wording of their T&Cs could be made a bit clearer, or the person taking the call could have run through the requirements with your OH , but at the same time a bit of common sense wouldn't have gone amiss here - if you've got a photocard licence then turning up to any sort of driving-based course without at the very least your photocard, if not the whole thing, would seem to be a sensible thing to do even if you've not been told specifically to bring it.
twister said:
I suspect it's all in the "provide a valid licence" bit - for a photocard licence, the photocard bit both shows you've got a valid licence *and* acts as proof of ID, whereas the paper counterpart only provides additional details but isn't in itself sufficient to show the licence is valid. OTOH, for a paper-only licence, it does prove licence validity but *not* ID, hence the requirement to provide additional ID if a paper-only licence is held...
I can see how the confusion could have arisen here, and the wording of their T&Cs could be made a bit clearer, or the person taking the call could have run through the requirements with your OH , but at the same time a bit of common sense wouldn't have gone amiss here - if you've got a photocard licence then turning up to any sort of driving-based course without at the very least your photocard, if not the whole thing, would seem to be a sensible thing to do even if you've not been told specifically to bring it.
she couldnt find her photo id card, hence taking the other forms of ID stipulated in their T&C..I can see how the confusion could have arisen here, and the wording of their T&Cs could be made a bit clearer, or the person taking the call could have run through the requirements with your OH , but at the same time a bit of common sense wouldn't have gone amiss here - if you've got a photocard licence then turning up to any sort of driving-based course without at the very least your photocard, if not the whole thing, would seem to be a sensible thing to do even if you've not been told specifically to bring it.
Engineer1 said:
So your wife took the alternative option to points then failed to follow all the requirements for that course...
no, she took the id that is stated in their T&cs, so stop being an arse.If the photo part of herdriving licence was a requirement and without it she wouldnt be able to sit the course then that should have been made clear in their T&cs..
Edited by hedgefinder on Thursday 19th December 07:57
hedgefinder said:
If you have a photographicdriver’s licence, this is sufficient.
She didn't have this, did she?hedgefinder said:
If you have the old style paper licence
She didn't have this either, did she?Smallprint. Hate it. I wouldn't attend the speed awareness course and give any money to these people in the first instance, I'd rather take the points than financially support that industry.
hedgefinder said:
no, she took the id that is stated in their T&cs
No she didn't - as it says, if you have an old-style paper licence, you have to take additional ID but it doesn't give you that option if you have a new-style licence. It does state that pretty clearly, and tells you what to do if you don't have your licence...0000 said:
She didn't have this either, did she?
Smallprint. Hate it. I wouldn't attend the speed awareness course and give any money to these people in the first instance, I'd rather take the points than financially support that industry.
no, but she took numerous other forms of ID, he actually stated that if she had just brought her passport (which is also in the list of alternative ID, but not listed as any more important than any of the others) that she would have been allowed to attend! (unfortunately her passport is out of date by several months)Smallprint. Hate it. I wouldn't attend the speed awareness course and give any money to these people in the first instance, I'd rather take the points than financially support that industry.
Jobbo said:
It says you must produce a valid driver's licence to attend; that's the first sentence. She presented half a licence.
odd that they stated that if she had brought her passport that would have been acceptable then isnt it..remember that the course is booked using your licence number and in this instance it is only being used as a form of ID for the course, so they have no genuine reason to exclude other forms of ID, and their T&Cs certainly arent made plain enough.
hedgefinder said:
no, but she took numerous other forms of ID, he actually stated that if she had just brought her passport (which is also in the list of alternative ID, but not listed as any more important than any of the others) that she would have been allowed to attend! (unfortunately her passport is out of date by several months)
That's discretionary though, it's not what's stipulated.I suppose its to stop people turning up and taking someone elses place on the course.
A pisser for sure but I always carry my plastic licence with my credit cards, like I assume many others do as well.
At least she has the option to do it again rather than forfeit the right and be forced to take the points and or fine.
A pisser for sure but I always carry my plastic licence with my credit cards, like I assume many others do as well.
At least she has the option to do it again rather than forfeit the right and be forced to take the points and or fine.
hedgefinder said:
Jobbo said:
It says you must produce a valid driver's licence to attend; that's the first sentence. She presented half a licence.
odd that they stated that if she had brought her passport that would have been acceptable then isnt it..remember that the course is booked using your licence number and in this instance it is only being used as a form of ID for the course, so they have no genuine reason to exclude other forms of ID, and their T&Cs certainly arent made plain enough.
It's just another demonstration of what's important here, gathering revenue. Useless courses provided by self important idiots who are more than happy to toe the bureaucratic line in their own self interests.
hedgefinder said:
odd that they stated that if she had brought her passport that would have been acceptable then isnt it..
remember that the course is booked using your licence number and in this instance it is only being used as a form of ID for the course, so they have no genuine reason to exclude other forms of ID, and their T&Cs certainly arent made plain enough.
Clearly they need acceptable photo ID so she can prove she is Mrs Hedgefinder rather than somebody who is going in her place. They're under no obligation to take a passport anyway, and if she turned up with half a licence and a passport then perhaps she'd still have been turned away; you simply don't know. I don't suggest anyone else going for a speed awareness course relies on that statement.remember that the course is booked using your licence number and in this instance it is only being used as a form of ID for the course, so they have no genuine reason to exclude other forms of ID, and their T&Cs certainly arent made plain enough.
Your wife has already paid for the course so its really a bit late to walk away from this.
It sounds ridiculous to me that she wasn't accepted in. Almost childish and condescending.
Id be inclined to make a formal complaint to their head office, threaten with reporting them to the financial ombudsman. Ask for free entry to sit the test or a refund and take the points.
I hate daylight robbery
It sounds ridiculous to me that she wasn't accepted in. Almost childish and condescending.
Id be inclined to make a formal complaint to their head office, threaten with reporting them to the financial ombudsman. Ask for free entry to sit the test or a refund and take the points.
I hate daylight robbery
jbsportstech said:
have to agree the national speed awareness course guidelines are clear you must have a both parts its not him being funny its him following the rules.
I would of asked to rebook and find the license.
sorry, but after reading their T&Cs I would agree with my wife and say that it is definately NOT clear that you MUST have both parts of the licence. Why would they accept the old licence which is just a piece of paper asID yet not the new paper licence with the same additional ID... it simply makes no rational sense.I would of asked to rebook and find the license.
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